|Address:||310 Memorial City Way, Houston, TX 77024, USA|
Lorra Lee Murphy
When I 1st purchased tickets for todays 1:55 pm showing of Baby Driver. The guy in the black jacket in the ticket booth asked for my certificate of proof for my service dog. When we informed him, he wasnt allowed to ask for that. He said No Pets. We pointed to her and said shes a service dog and showed him she was wearing a Medical Alert/Service Dog vest. He said he needed to see at least a photo of her certification proving shes a service dog. We advised him that was illegal, but wed be happy to clarify things with his manager. He begrudgingly sold us our tickets. Once we entered, no one knew we had a service dog with us until they walked very near me; almost brushing by me. As it should be since Service Dogs are to basically be invisible until needed. She was extremely well behaved and quiet unlike some of the children in the audience. I think the management needs to educate the staff on service dog protocol set by the ADA. Other than that, the floor could have been kept a bit tidier, but it was a nice experience. The concession staff and theater staff was courteous and helpful. 07/11/2017 UPDATE: The location general manager reached out to me to apologize and let me know that he met up with his staff that night when he heard what had happened. He said he made it very clear to his staff on the policies and procedure on future encounters with service dogs. When verifying a service dog, "They are allowed to ask if the dog is a service animal, and as well ask what tasks the animal can perform." I was satisfied with his response. I will update my review/rating after my next visit. 08/06/2017 UPDATE: I attended the 10:45 am showing of Atomic Blonde with my service dog and a friend. I ran into zero issues. Staff was pleasant. Theater and concession area was clean. I dropped off a handful of service dog education cards for the GM to share with the staff to reference. All-in-all a very nice experience.
STAY. FAR. AWAY. - *BED BUGS, BED BUGS, BED BUGS* If I could leave zero stars, I would. Because that is how NOT worth it it is to get eaten alive by BED BUGS!!!!! I went to see Jurassic World (in Theater 16) on Sunday, 6/14/15 with a friend. I noticed a line of small bumps on my arm that night and woke up the next morning with hives on both arms!! That evening my friend noticed she also had appx 10-15 small bites all over her right arm, which, during the movie, was resting next to my now-bitten-up left arm. Both of our bites are all up and down the backs of our arms from shoulder to mid-forearm, perfectly aligned with the position we were sitting in. Were from NYC and have had our share of bed bug issues, so we are very familiar with them and with how we each react. Unluckily, I am hyper-sensitive and my immune system kicks into warp drive when Im bitten, responding with severe itching, hives, and a lot of swelling. I have 6 clusters/lines of about 33 total bites, mainly all on my left arm. Its been about 48 hours and Im still reacting severely. If it gets any worse, I may have to seek medical attention I just wanted to have a relaxing Sunday off work and see a movie. Now my arms are destroyed and Im having to take every precaution to ensure I didnt bring any hitchhikers home with me. This was not what I bargained for. I will absolutely be contacting the theater and I urge anyone else who has had a similar experience to PLEASE do the same. Thanks.
BED BUGS!!!!!! STAY AWAY! Read previous reviews as well, they have had bed bugs as well! I went to go see Mission Impossible with my family on 7/31/15 in theater 16. When I sat down, (I sat roughly in the middle of the theater) I smelled an odor that reeked horridly. I just tried to ignore the stench and sat down to enjoy the movie. After the movie was over, my family and I noticed some itchy bumps, and soon enough, our whole bodies were covered in itchy, swollen hives. We did not go anywhere before or after this predicament for a couple days, so we came to the conclusion that the movie theater was the only place that could have caused the hives. Now that Ive read the other reviews, I can only confirm our suspicion. This is absolutely ridiculous!!! I came here with my family to enjoy a movie and have a relaxing night, only to come home with bed bug bites all over our bodies. Following this, we have had to take every precaution and wash all of our clothes, clean and vacuum the car, etc.. Absolutely unacceptable. This theater should get shut down!!! Seriously! I am writing this review today, 8/4/15, to express my strong discontent and WARN YOU ALL. My family and I are still covered in hives all over!!! Once more, STAY AWAY! BED BUGS!! I will not be visiting this place EVER AGAIN
This will certainly be the last time that I ever set foot at this turbulent tabernacle. Went here to see John Wick 2 and received some of the worst customer service known to man. First and foremost, the skinny hispanic kid with glasses at the concession stand could surely use a nice uppercut to the chin, due to his rude and sarcastic attitude. My wife and my brother asked him a simple question about the food and if they came with any sides. He in turn gives a sarcastic response as if they are stupid when he is the one that is incompetent. Not to mention that the food and drinks are ridiculously overpriced. Save yourself the trouble and frustration of the incompetent staff and go to a better spot like Edwards Cinema or Studio Movie Grill. All movie theaters will have crazy prices, but at least you will get better food and service at the above two mentioned.
I was questioned as to why I was standing in line - to which I conveyed I was waiting in line for the Star Wars movie. I even confirmed the time of the movie (4:20 pm). However, I was asked to see my ticket anyway. This is an unusual request in that the Cinemark Memorial Houston location has a checkpoint - to which customers must check in their tickets before being allowed to proceed to see a movie. I felt discriminated against; as there could not have been another reason to ask me for my ticket. This was hurtful. I conveyed my concern to the manager; and, I was told that she would need to speak with the young man to see what he says; and, that she doubts I was discriminated against. Follow by an insincere apology.
Are you 40 years old? Taking your whole family out for a rated R movie? Do not come here. You, your brother, you mother, even your grandma has to show their ID to be able to purchase a ticket to a R movie. Movie is about to start. Well more lines of people showing their ID once more after going into the showing rooms. "Its policy". So much security in the entrance asking for ID for the paying customers that they have people sneaking through the back exit doors 90% of the time. A few other things? Crap seats, over priced, garbage popcorn, dirt all over the floors, much more.
like the seats , they were to comfy . and the prices are cheaper than other places .. loved the ability to reserve a seat , even though there was time when I reserved two seats for me and my sister and we end up sitting between a family and their children . it was so annoying bcuz they talked to each other from side to side and they were looking at us like we should move .. i think they need to prevent something like this some way . like prevent purchaser from reserving seats that are not next to each other