|Address:||5825 Glenridge Dr Building 4 #200, Atlanta, GA 30328, USA|
|Working:||12–8PM 12–8PM 12–8PM 12–8PM 10AM–12AM 10AM–12AM 10AM–9PM|
Ill start by saying the design of their rooms is incredible (realistic set, cool gadgets, etc.) and, if these were the first rooms Id ever played, its likely that I would have enjoyed them. Here are my complaints/warnings in no particular order: • They claim online that, as a courtesy to players who arrive on time, they will only give LATE players a grace period of 2 minutes. This is not true, as we waited a total of 10 minutes on a late party to join us, who ended up being no-shows. Its fine to have to wait, but dont boast a policy you dont adhere to. • Their hint system is ludicrous. Youll be equipped with an iPad that can scan a QR code on puzzles to reveal a prewritten hint. Each hint takes 5 minutes off your leaderboard time. Keep in mind this means you may take a hint on a puzzle that, unbeknownst to you, wasnt supposed to be completed until later in the game and it will have been a total waste. Also, game masters appear to be running 2-3 games at a time, so dont expect them to be paying attention to your game when you need them. We received duplicate and irrelevant hints, over and over. • The logical flow of the games is hindered by a major lack of intuitive design. Upon receiving many hints and having to probe until the game master GAVE us the answer, we were in serious doubt that the average person would make the logic jumps they were requiring. The game master admitted, on several of those hints, that nearly every party struggled with it. ***This is what beta testing is for! If every party struggles with it, its too large of a logic leap and should be patched!!! • Multiple locks jammed in both of the rooms we played, and several had difficult instructions that should have been mentioned as a prerequisite to the game. • We left visibly upset after our game master completely stopped responding to us with 20 minutes left on our clock. When our time ran out and he entered the room, he was awkward and unapologetic. We pointed out several problematic parts of the room including one puzzle that, as I proved to him, could have been solved 100 different ways, and his response was, "Well, the room is designed for 12 people." We rejected the offer to take a photo, and neither the game master nor the receptionist offered to discuss our clearly unsatisfactory experience with us. Conclusion: If Mastermind Escape Games really were the best in Atlanta, they wouldnt have to buy Google Ads to bury every other companys name in a Google search. If you have a choice to try another company in Atlanta, do so.
My friends and I did not enjoy the Amazing Escape Room. We did the "Lost in Time" room, which is actually 3 rooms in 1 - hence why theres only an 18% completion rate. (We could also have been spoiled by another escape room we went to in Peachtree Corners that was above and beyond.) The first downside is that you cannot directly communicate with a staff member outside the room. You only get a TV screen that flips through clues when you ask for them. This was completely unhelpful because whoever was lending us clues, lent us clues to puzzles we had already solved. After several useless clues, we became irritated. Secondly, one of the puzzles wasnt set up right, so it took 3 of us 15-20 minutes out of our hour to solve it. Luckily, we had other people in the room to continue solving without us. Lastly (and most irritatingly), we needed help figuring out how to use a keypad we found. While some teammates were typing in codes we found, others were trying to solve different mysteries. Finally we became stuck at 5 minutes until time was over and we just had to wait for time to run out. When the staff member came to get us after time was over, he said, "So, the keypad locks after you enter 3 codes." Which just made me livid because that meant 8 minutes before time ran out, we had already screwed our chances of getting out by frantically trying to input every 6 digit code we came across. There were no clues or signs to warn us of this obstacle, which just seems like a jerk move in my opinion. Now, I know you cant win them all. I dont mind losing, especially if its a challenging room, but I dont feel like this was challenging because it had more "brain teasers", it was challenging because you had to solve 3 rooms worth of clunky puzzles, and one of the puzzles shuts you out if you dont get it right the first 3 tries. Thats just not fun. I gave Amazing Escape Room 2 stars because there were a few puzzles that were really well thought out and we enjoyed them tremendously. Unfortunately, the overall experience was dissatisfaction.
THEY ALREADY DELETED THIS ONCE. BUT THE TRUTH NEEDS TO BE TOLD. Mastermind is guilty of poorly executed props and the atmosphere. Time and care could easily eliminate these critical issues. Poor treatment of employees. Nothing can fix this unfortunately... theres only about one to two interesting puzzles in the rooms. Most other puzzles are boring to do and extremely drawn out. This place will give you absolutely nothing if you win, only a free 20% off coupon which youd get regardless. So dont go here in hopes of a celebration. Crazy to think they cant give away a bumper sticker or even a cheap pen.. but Ill go into how frugal they are later. USE GROUPON ALWAYS. Dont go through them to purchase your tickets. Its not worth $28 a person to pay to play a game here with props thats cost less than $3. You are paying to occupy a room for 60 minutes, you will not be paying to get any cool effects like dry ice or the walls moving. These games are fairly lame and have no expensive decorations or mind-blowing surprises. They do not put effort into the core pieces of the game, and do a poor job of making the background thematic as well. They created each room in under a week so you can assume that the quality is going to be absolute crap. Be aware that you will be given a speech upon entry, where the manager treats you like a 3 year old and will tell you not to break things. However, customer service is fairly decent in front of your face, but dont be surprised when you hear the employees talking about how "retarded" you are in the back. You can hear them when you are playing Outbreak: Find the Cure. Their control room is located adjacent to the Outbreak room. Just a thought- why have they not changed a single room since December 2015? Its lame to come play the same room over and over. Theyve lost so much business due to the mindset that they shouldnt change the themes of the room out. They are very cheap and frugal so it makes sense that they wont throw the cash to make this business what it could be.
While traveling this summer we stopped in Atlanta and played some escape rooms. At Mastermind, we played Superhero Training Facility on 06/02/17. This was our 61st escape room overall. When my family discusses escapes rooms after we play them we think of them with three aspects in mind; setting, gameplay, and mechanics. The room setting was well done. The story went well with the settings, therefore, making it a nice immersive environment. The props were really well done and there was minimal clutter. The number of people they advertise/recommend in the rooms is 1-10, we played it with 4 and I would not want to do it with 10 people, but 6 would work well. The game had a decent story to gameplay connection and while we had quite a bit of searching to do it wasnt too much. A lot of the puzzles were unique and definitely memorable. They managed not to hit any of our pet peeves which are red herrings, having to guess, need for prior knowledge, and dark rooms without alternative lighting (flashlights) so great job for not having issues in those areas!!!! Overall, we enjoyed the game. As far as the mechanics go in the room/business, they had a good game flow, a good hint systems, a very attentive game master, only one small breakdown on a lock that we couldn’t get open even though we had the right code, great customer service, and a great website! Overall, this was a good experience!!!