|Address:||6420 N Camden Ave, Brooklyn Center, MN 55430, USA|
I have been here about 5x in the last 12 months. My review is based on a mix of those visits. Most recently went to a movie at 345pm, yesterday, 6/21/17. Wonder Woman. **This irked me--and thats why I am giving GOOD, 3out of 5 stars for my review: Do you know, when you are in a movie, halfway thru, and someone idiot in front of you turns on their cell phone screen & thats all you can look at/see? Well, there were a total of THREE Of us in the movie yesterday. An employee comes in and stands to the left side, and shines these RED lights, like hes waving in an airplane. It distracts us from our movie, and he keeps doing it. My fiance yells down to him, "hey, can ya turn off those lights, its distracting us from the movie." Employee leaves. At end of movie, my fiance goes to talk to the manager, and he says that his employees are SUPPOSED to do that, to check the exits. YES thats what he said. That doesnt make sense. Isnt the act of an employee WALKING INTO a movie theater, and walking over to the Emergency Exit--considered......oh I dont know.... checking the exit? HEADS UP: Youll see them (The bright, RED lights being waved in the air, while your movie is playing. Thats all I wanted to say. *Ticket booth was kind to enter in my ph# for my rewards card that I forgot. Ive done this 2x. *Got in, visited the bathroom--which was VERy clean, and had those instant dryers for your hands (which I very much appreciate). *Didnt get candy/popcorn this time, but other times, its the correct order & people are polite. I dont usually buy any, because I think its $$. *The theaters floor, #12, was sticky in 2 of the rows that we tried out. That kind of irks me, esp since it was an earlier movie. Oh well, cant have perfect flooring. The arm rests are NOT padded, just a plastic hard feel. I really really WANT to love this theater. The parking lot is gigantic, and its so close to my home, but I wish they got rid of the airplane light flasher and got cushier armrests/seats.
Wish I could rate negative stars: So, in case you missed it, Regal Cinemas is now doing searches upon entry. My wife and I attempted to go to the movies last night. We had our baby and his diaper bag. When we went in, the manager demanded that we open the bag. I stopped, I looked at her, and I said, "You want to search our diaper bag?" She emphatically said, "No, I just want to see inside." I was irritated, but complied with the request. I unzipped the bag and opened it up. She obviously was not happy with what she saw. She asked, "Can you move all the stuff around?" I said, "No, now you ARE wanting to search the bag." She then said, "Well, we will get you a refund then." I am all for Regals right to do this. They are a private business and they have the right to conduct their business in whatever way that they want. I find two things that would eliminate ME from doing business with them. Number one, I was lead to believe that it was not a "search". There are no posted signs (including for banning guns) and there is no warning that this would happen. Number two, the search of a fully packed diaper bag that would require us to "move everything around" would require us to repack everything. It is simply an effort that we dont need when we are already trying to take care of a baby. Let me ask some basic questions... Did John Houser carry his .40 caliber handgun in a diaper bag or purse? Do you realize that John Houser was DENIED a carry permit, thus him being in possession was illegal to begin with? Do you realize that James Holmes did have his weapons when he came in through the front door? My mom has always stated, "Locks keep the honest people honest." The bad people are not going to care about your procedures. They will either circumvent them or be completely irrelevant to them.
Joy In My Life
First of all..I hate Google Plus. Now about the theatre, this is my go-to theatre. I have not had any bad experiences, I have been going here since it opened. I have read previous peoples experience and I have never experienced it. I think people need to think broader than themselves...if they have one person doing the ticket window, it may be due to not enough people older than 18 applying for the job. Dont know if that is the reason. Also, if you get there past a certain time, they wont let you buy a ticket for that movie, so if you missed part of your movie in the past, they have taken cared of that situation. How I know..? cause I came to a movie later than 20 minutes. I have gone at a time when I know no one will be in line and bought my tickets, and then when it was time for the movie I just walked in, avoiding the line. Concessions...I dont get it all the time just to save money. Not an issue with me when I do get it. Except lately, I noticed that they changed the salt for the popcorn. I dont like the new salt. Also, the theatre is not ghetto. Ghetto people go to all theatres in the Twin Cities. Stop stereotyping. I go to this theatre at varying times, so I should know. People should consider certain movies draw certain types of people, and if you are concerned with the draw, then go at an earlier time or another day. That is with all theatres. It is a clean theatre. I have no issues with cleanliness.
What an awful experience that night was. The service was just terribly bad and I cant come back to this location again as a matter of fact I think I might just stick to the AMC instead of Regal. It was last Friday night, me and a friend bought a total of 7 tickets. We went and paid at the front booth, we specifically told the guy at the front we wanted tickets to see Girls Trip he said okay. My friend and I had split the payment we paid and proceeded to head to our movie. As soon as we got to our seats the security guy comes and tells us all to come back to the front because half of us were given tickets for another movie...? I was confused as ever! We told the guy at the front we wanted to see GIRLS TRIP! Why on earth would he give some of us Transformer movie tickets. I was beyond outraged. Worst off, the Asian lady at customer service accused us of being at fault for telling the guy at the front we wanted to see that movie she was not even there when we got our tickets. Although, the guy at the front apologized for his dumb mistake, I had asked for a full refund. That whole complication wasted us a good 30 min in for the movie. We all just left and plan on never returning back.
I recently had a very bad experience here. I paid for my ticket and handed it to an employee who tore it in half and directed me toward my theater. Then he pointed to the bulging pocket of my jacket and demanded to know what I was trying to hide in there. He asked me in a very threatening tone. I told him that I was carrying a bottle of water and he demanded to see it. So I took it out and then he loudly asked me what else I was hiding. I was very offended because I was not hiding anything. Then he tried to frisk me and I showed him a can of V8 Juice that was in my other pocket. He informed me that he didnt care if I brought food into the theater and then I suddenly realized that he was searching for weapons. What would have happened if I had a weapon? This was obviously not a trained security guard. He was just a pompous authoritarian ass who ruined my day. This unprofessional and abusive behavior needs to stop. If patrons are to be searched, Regal Cinema management needs to hire security guards. I doubt that Ill ever return to this theater until I am assured that I will be treated with respect.