|215 Azalea Square Blvd, Summerville, SC 29483, USA
Went to the 1:55pm showing of Despicable Me 3 with my son. Got there at 1:50pm thinking that on a mid day Monday shouldnt be much of a line. There wasnt but there was only one line open and 2 other people already in line. The very nice lady at the window was having a problem with her coupon. The girl behind the window was just sitting and waiting for a manager even after the lady at the window pointed out 3 times that she was just waiting so why not go ahead and wait on the other people in line. The girl behind the counter responded it with "Its ok. Its no problem we can just wait." After hearing that I just pulled my phone out and quickly bought our tickets online and just went on in. Inside theres one person helping customers. Both taking tickets and taken care of concessions. After we go ahead and get our seats I waited about 30min and go back out to the concession stand to get us a drink and popcorn. After 10 min in line I ask the manager why theres 2 people sweeping the floor and wiping down the posters instead of helping customers. She immediately goes into trying to argue with me that "One of them is taking tickets too." Bottom line is a theater is a service industry. The point should be to get customers in and to their seats in the quickest, polite way possible. Yes the theater should be kept clean but helping the customer should come first. This isnt the first time Ive had this problem at this theater. I do really like the theater itself. But the staff seriously needs better management.
I was disappointed at the behavior in which the managers displayed tonight. Kristy and Casey were the two female managers at the conseasion tonight. The just finish making their last popcorn sale. My 7 year old girl won a rubber ducky from the claw machine. My 3 year old boy really wanted to win something for her in return. I only had a 10 and the machine wont take 10 dollar bills. So I asked them if they could break it for me. They told me no they were closed. So I asked if they had change personally and explained to them it was for my three year old. They told me know. The male employee was standing behind them counting out cash. Way more that 10 dollars in change! Again they refused and stated they were closed. This is not the first time I have encountered the rudeness from the two of them. They once shut downs 4 hours early saying that the flooding cause a power outage. Although the power was clearly on and the people we were supposed to join walked in moments prior to us. Even stating that to the manager she refused to let us join them and did not apologize for her lies to us. I will never return to this theater until the employees change their attitudes!!!
This was our first visit to this theater, and we will not be back. The customer service was terrible. The employees were too involved with each other to pay any attention to us. Because the woman taking our tickets was talking to another employee, she sent us to the wrong theater. The young man at the concession stand turned away from me in the middle of my questions to give another employee a drink. When he did return to me, he was very rude. The prices there as mentioned in other reviews, are outrageous. I did express my concerns to the manager on duty, but I do not have high hopes for improvement. She has no control, which is evident by the apathy of her employees. This was a slow day at the theater, so I really see no excuse. We really like the Regal Theater at Charlestown Square and will continue to go there.
Let me start out by saying that objectively, Regal Cinemas Azalea is a good theater. I enjoy the stadium for its cleanliness and the RPX experience. However, this weekend after seeing Kong: Skull Island, I am disappointed with the amount of bloody previews that took place. There were so many previews that by the time the movie actually started I was already ready to get out. Honestly, this one negative factor ruined my movie experience, and its inexcusable when you arrive five-ten minutes before "showtime" and your movie doesnt even appear until eons later. Im investing my time and money into a pleasant experience, not an experience that includes shoving advertisements for commercial goods and services down peoples throats.
I took my daughter (5 yo) to see a movie tonight at this location. We got popcorn and drinks, costing a small fortune, and headed to the correct theater. The popcorn was cold and tough. Yes, I could have gone to ask for more but my child was settled in and enjoying her snacks. After the movie, she went to the concession stand with 8 quarters and asked politely for two dollar bills so she could play the games in the lobby. I was told they couldnt do that unless I planned on buying something else, but I could go to the box office to ask there. It wasnt because he couldnt open the register without a purchase, bc he already had it open. The theater is clean but lacking in customer service.
Not happy at all that my 77 yr old mother was accosted by a "manager" as she exited the restroom and spoken too like she was an out of order teenager. She was with a group of 8 senior citizens, and while watching the movie 1 of the ladies had to tap the shoulder of the person in front of her and politely ask her to close her cell phone, as it was shining in her face and distracting her from the movie. The woman with the phone complained to management because the lady touched her. FYI, my mother had no idea what was going on because she was seated at the opposite end of the row. The manager referred to them as a group of Irish women. For your info, they are Scottish, not Irish.
Its our theater of choice. Clean and functional. Temperature is always adequate. Food is overpriced of course like all theaters and service can be very slow mainly because of the poor combo options. Theyre designed to take your money. Pondering over what is the best bang for your buck is almost useless. Spend the cash or dont. Theres no middle ground. Sign up for the rewards program and youll get a free soda or popcorn about every other visit depending on how many tickets youve bought. Premiere days come at least 30 minutes early or buy tickets online and bypass the lines.
Now this is only a review of the RPX premium experience. I went on opening day to see Wonder woman in RPX realD 3-D and it was the WORST experience. The seats were smaller and my assigned seat was ripped as if by a knife.... Luckily it was an amazing movie or there would have been no way I would have put up with it. My legs were numb halfway through the movie from trying to find a comfortable spot.... Paying extra for much less comfort and the either the heat was on or there was no AC on a hot day.... Avoid paying the extra and just see it in the regular theater.....
I went to see the Black Butler movie tonight and I suppose there was a technical issue with the theater because the subtitles were not working properly. The entire movie was in Japanese and I expected to be able to read subtitles so that I could watch it, but unfortunately I had to sit through it not understanding what was going on. I drove two hours there and two hours back just to see this movie that Ive been waiting a year and a half to see, only to leave very disappointed. Ill give this theater two stars for giving me a refund.