Splash Universe

Reviews 3

A

A Private User

Good for 2-3 hours for adults, longer for kids. This park may be small compared to what you can find outdoors, but it is a good option during cold weather or if you want to avoid the sun. Ive been here 4 times and found the staff to be very helpful, like Jeff R and Jackie D last night (and most Midwesterners), and there are 4 to 5 lifeguards in constant motion to watch the "Raisin River," which is I estimate to be a 300 long by 9 wide x 3 deep continuous motion water circuit that can get really packed with people, especially as families tend to huddle up and block the river for a bit. Posted river capacity is 293, fyi. The river water temperature is comfortable and you can get warm in it if you try to swim or tread water. Most customers seem to enjoy it, but little kids may need a little guardian protection from being barged over by the tubes and larger people trying to push ahead if the river is packed. The only other real concern about the tubes is if many of them mass together they could conceal someone in distress under water. Maybe the lifeguards should remove more of the unused ones. I recommend life vests for 4 and under to keep them up afloat and give them a cushion against the inevitable knocks and bounces. Ive noticed that the Little Squirt Pool is very popular with 2 -4 yr olds and the water temp is OK, but the water temp for the Water Adventure Tree House is on the cold side. This is important in winter as there is nowhere for under 16s to get warm unless you take them back to the shower, and my experience with the showers is that the pressure was weak and the valves a little tricky to dial to hot water. So the small kids are prone to getting chilled; despite the claim that "Its always 84 degrees" there are warm and cool areas to the park, and even though it was only 41 outside my 4 yr old son was cold after 2 hours of relatively active use. Adults can always submerge in the "Hot Springs" to rewarm; I did not notice any kids over 48" tall getting cold. Locker rental is $5 (you pay a refundable $5 deposit too) for a locker about 15" high and wide and maybe 24" deep. The locker key comes with a strap and can be worn; I recommend a swim suit pocket. Most people deposit their towels & all at a table and use that for a base. Its a good idea to bring along an adult who does not care to swim & have them pay the reduced rate and help manage things. The food is standard snack bar junk food; Ive no experience with the arcade although it seems ample. I suggest going after 3pm to get the discount. Im a little surprised that folks can make an entire weekend or vacation of this, but evidently it happens. Call ahead if you just plan to visit for the day to make sure you can get in; yesterday we rented the last locker and I wonder if we were close to being told to wait for entry due to the crowds. The pungent fragrance of chlorine suggests that ample quantities are used, and the staff is quick to quarantine and clean spots where kids yack. (Ive seen it each trip)

GE

Gerome Sayles

Horrible Experience. Originally charged full-price for a hotel that was completely under renovation. All parking spots in the lot were taken by Utility Bucket Trucks & a Semi parked across at least 15 spots right in front of the door. One of two TUBE TVs in our room didnt work and we had to call and have maintenance come and somehow reattach the cable line that had been ripped completely out of the back of the TV. The maintenance guy did a great job! We tried to sluff all of the above off and took the kids to dinner the first night prior to going to the waterpark. The maintenance guy was in the restaurant bussing tables and appeared to be the only one in the facility that even cared to be employed. Due to the lack of service, I returned to my room and made all the adults at our table our own drinks which nobody in the whole place said a word about. I did this twice before anyone even bothered coming to take our order. In the end dinner took 2.5 hours & the waterpark was closed before we finished. Adding up all of these events I decided to go to the front desk and demand I be compensated. I was then told they would contact their manager and get back with me at which time I was offered a gracious 10% discount (thats right - $35 back off of my $350 two day stay). I told them this was unacceptable & was told to meet with the "real manager" at 9AM the following day. Upon meeting with this Manager I vented all the above frustrations and was given a deal equating to ~ $60 off my total bill along with being offered a "return visit" which I took to mean a "complimentary visit." She even went as far as ensuring she had my correct address to mail me my "return visit." Upon leaving, my bill indicated the credit would be coming my way within 3-5 business days. Here I am now, a month later. Still havent been credited for the refund and I havent gotten a "return visit" in the mail. It is increasingly looking as though everything I was told by the various employees / managers was just lip service with no real intention to follow through. This place used to be GREAT! We went their a year ago and our kids had a blast. It is now WORTHLESS. Save your $ and go to the Soaring Eagle or one of the many other well known parks. Theres a reason that the Holiday Inn doesnt recognize the Water Park portion of this place.

AD

Adam Fuller

Check in was great as well as all of the folks at the front desk.They were very busy but polite and attentive. From there things went downhill.The room was passable, but I have no idea why they call it a suite. It was a standard size room with a wall and 2 sets of bunk beds crammed in it. On to the park, there were lots of life guards On duty but most seemed more interested in whether you were wearing a wrist band or not. It seems about 30% of the non swimming adults were not. , yet they were walking around the inside of the water park just the same.I was one of them, but no one said anything to me specifically, I suppose because some people find me intimidating. Still every life guard in the parks eyes that met mine went immediately after to my wrists but still they said nothing. It seems to me they should have one person posted at the door(s) as a band checker, and allow the life guards to concentrate on their jobs. The park itself is pretty good if a bit small. Its enough to keep the kiddos happy for a day. Two at the very most. After the kids get bored its next door to the worlds most expensive video arcade. HOLY CRAP!!! I went in with 4 kids and they went through $30 worth of the "cash cards" they , make you buy in about 5 minutes. Thats $90 per kid, per hour folks. A lot of the games also produce tickets to further perpetuate the scam. Air hockey was $2 After a good video corn-holing, you head over to the pub and grub, tree house for some of the worst service, and restaurant cleanliness youve ever seen. The food is decent, overpriced, and the staff acts like they havent had a break since a Roosevelt was in office. One look at the floor, or an open table brings nightmarish visions of what the kitchen looks like. Then its back to the "suite" to listen to parents telling their kids to be quiet as the walk up and down the hallway all night. Or the adults coming through drunk. Overall, I would mot recommend this place to anyone. Theres really no need for the waterpark to have a hotel attached to it and vice versa. The hotel theme seems to be a hunting lodge. Which makes some sense considering its proximity to cabelas. The water park seems to be an expensive afterthought.

Other organizations