|Address:||211 W Washington Center Rd, Fort Wayne, IN 46825, USA|
As the only theater in Fort Wayne, Indiana with recliners and reserve seating, Regal Coldwater is often bustling with patrons throughout movie hours (usually 10A to 11P) and is consistently well staffed in every position except the box office. Buy your tickets well in advance to enjoy your Standard or 3D--but not IMAX-- movie on time and expect 15 minutes of previews to precede each film. NOTE: There are no convenience fee savings on Fandango with Regals loyalty card, so youll have to pay the extra $1.50 to book there. And, pay attention to the weather and local activities as this site has no backup generator or power. The on site parking lot is adequately sized, but not necessarily pleasant to traverse (think busy hours W-mart). The distance to the entrance can be long and its all uncovered. Handicap parking, wheelchair/powerchair accessible walkways, electric doors and handicap seating are all offered. Closed captioning and descriptive audio are available upon request. Once inside, drinks--hard and soft--are overpriced with no options except water for under $5. Snacks are equally expensive (e.g. plain nachos and cheese cost over $6) and there are no real entrees from which to choose. Typical. Bathrooms are cleaned frequently. Carpeted walkways are free of food & waste debris and tiled surfaces rarely exhibit sticky residues. Overall, the experience at Regal Cinamas Coldwater is superior to other local offerings and worthwhile should you choose to visit.
My husband and I went to see a movie last night. We are a fan of the new seats. We did find the theater to be pretty disgusting. Popcorn and candy covered the floor. This made me recall the last experience I had had at this theater. I actually found someone elses empty candy box in my seat with me once I reclined the chairs! Gross! Ive now seen this theater not looking its best 2 times in a row. On top of the cleanliness factor, we had an issue with our movie. During previews we noticed that the 3D effect was not working correctly. Everyone in the theater seemed to be confused, but we concluded that it must be that the lights were still on and messing with our glasses. Unfortunately the problem persisted even after the lights dimmed and the main feature started playing. At least one person from every group had to get up to talk to someone about this issue. It ended up being a problem in the control room. When they had returned, the volunteers who had left had missed a good portion of the beginning of the movie. We asked for the movie to be re-started. It was not. It should have been due to the fact that no one in the theater got to see the first seven minutes of the movie in its entirety. Going to see a movie is a treat. This was my husband and Is date night. I sure would like a manager to contact me with a way to reimburse my husband and I for the trouble.
I very much appreciate the reserved recliner seating. As always the concession stand operates at an abysmally slow pace. When something is this consistently slow it indicates a process and/or leadership problem. I frequent this theater during the day and I usually chalk up the lack of urgency to it being midweek. On a busy Saturday night after 10 minutes in a line that hadnt moved, I went back to my seats and disappointed my wife due to the lack of soda and popcorn. Additionally, the film presentation itself was OK. The picture is a bit dim and a little lacking in clarity. Ive seen numerous films here and a dim picture is a consistent problem in the theater. I would strongly encourage you to NOT see 3D in this theater. Rogue One in 3D was very disappointing. The picture was so dim that the minimal ambient lighting in the theater was distracting. Again, the only reason I go to this theater is due to the reserved recliner seating. Generally, due to the seat spacing, the conversations of others isnt as distracting as in other theaters. Nothing else really brings me back.
Welcome Summer of Changes at the Movies!!! Sent the kids in to see a movie and last week it was fine if a 18 year old brought in a minor for a movie. Sent the same 2 kids in today and it was an issue. Stated that she had to be 21 for a minor not 18. That is fine if that is what the policy is now, but can you refund the money since the same 2 kids are now buying tickets for a movie that they have already seen and are standing right next to you while I am on the phone and have not even walked into the theater yet? Not an option that was even offered. I was told that is the policy, sorry! And while I am hanging up the phone I can hear laughter from the person that was on the other line. Perhaps this was funny to you, and policy changes are fine, notify your patrons and I am ok with that. But, at least treat your customers with some form of respect. Will not be returning after calling other theaters and they still have the "old" policy.
One star is an improvement for this place. I went to this movie theater on a weekend evening. There was only one cashier, the people in front of me took about 10 minutes to figure out how to pay for their tickets while I waited. The wait for concessions was equally as bad. There was only one person running a cash register there as well. I was the 3rd person in line and took about 5 minutes per order. The first person in line had to wait for a manager to make change. The manager even asked the cashier why he waited so long to ask for change because he shouldnt have waited until he was out of singles/ones to ask for change. The restrooms were smelly and dirty. The movie theater seating area had trash on the floor and something smeared on the seats...cheese from nachos? I will say there was one positive that could have possibly earned 1 star on their rating...the popcorn was tasty.
Nice clean movie theatre with the most comfortable seats in Fort Wayne - Big soft cushy electric reclining chairs. The aisle width ensures that youll never have to worry about a 7 foot movie goer blocking your view with their enormous head. Plus. People cant kick the back of your seat anymore! Those two facts alone earn a 5 star rating. Varying screen sizes, which isnt my favorite, but I dont think its any different than the other theatres in town. I hate when I walk into an older release movie and find myself sitting in a shoe box. I usually get over it once the movie starts. They have a big variety at the snack bar, not that I buy anything because of the insane movie theatre prices (again, no different than other theatres). They do offer a free refill on popcorn and soda in case you did take out a loan for snacks.
Ive seen many movies here. I love the seating. The recliners are wonderful. You can reserve where you want if you want to purchase online tickets. The sound is awesome. I would have given you guys a 5 but your staff is slow, management doesnt prepare for busy times. If you want a drink , popcorn, or other concession items get here an hour early or you will miss most of your movie. I came to see Conjuring 2 missed 37 minutes due to standing in line. I got here 30 minutes before show time. Also the show time for the Conjuring 2 was off online. I got there at 5:30 to see the 5:40 showing. The next showing was at 6:40, the guy at the window was rude and asked well do you want to see the movie or not. Management needs replacing or trained how to manage and not be so rude.