|Address:||5500 Deerfield Blvd, Mason, OH 45040, USA|
Beware! Screen is not visible in some seating! I took my family to see Wonder Woman. We were in theater 1 in the last/top row. I am 56" tall. My son is 57" & my youngest is 5 foot. NONE of us could see the bottom 1/4th of the screen because of a wall they have built in front of the seats & they put the seats freakishly back from that wall. My youngest could not see HALF of the screen. My husband who is 64" is the only person who could see the entire screen. I was miffed & walked down to management. The manager was very pleasant & polite, but his answers were less then satisfactory. When I explained the problem he said "we have had a lot of people with the same complaint" Then (get this) he said "well the only thing we can do about it is rebuild the wall" I asked if he planned to do that within the next 5 minutes before the show started. He said "no, our construction crew is in Texas" I almost laughed at that, sarcasm is a lost art. I suggested that he needed to get the information on his website that anyone who isnt tall enough to play professional basketball CAN NOT SIT IN THE TOP 2 ROWS OF SEATS UNLESS THEY ONLY WANT TO WATCH HALF OF THE MOVIE. He has had a LOT of complaints & they have done nothing to remedy the situation. They just keep selling horrible seats. We could not be moved because the movie was sold out. I asked for free passes & he was polite about giving them to me immediately. However, Wonder Woman was ruined for us. I suppose we should have left, but it was Fathers Day & my boys really wanted to take their dad to the movie :( He was able to see. Hell have to tell us how the bottom half of the movie was
Future Tech Newz
We got at the theater early to get good seats, the theater has assigned seating. We ordered the perfect seats, got our popcorn and sat down for a good night and a good movie in 3D. We were comfortable in our reclining seats and some people walked up as we were watching previews and said we were in their seats. We looked at our tickets and saw the person messed our order up and gave us random terrible seats. I went to the desk at the front and they only had bad seats left the whole reason we got there early in the first place. The attendant tried to give us other seats but was not willing to fix the problem. We basically got kicked out of our seats and were treated like we did something wrong by the management. We did not make a big scene just to note. Instead of giving us our original seats or fix the problem in some other way they gave us our money back and we were left with $20.00 of popcorn and drinks to take home. The management never tried to make it right and as a business owner in the area, I have to say I was extremely disappointed. Bad customer service, bad management, terrible experience!
Love the upgrade to the new recliner seats and the ability to select seats ahead of time. This has allowed my wife that suffers from anxiety to enjoy the movies again as there is no more mystery where we will sit. But I had to knock down my rating because of the poor concession area. I have yet been able to get my popcorn and water in under 10 minutes. Always behind the young group that orders the nachos, slushie, or complicated order that requires the cashier to walk down the line to find a working machine or item. All I want is popcorn. Could you not place a simple concession stand in the actual theater hallway that would allow easy access and not have to re-show my ticket to enter? Just have it sell popcorn and candy. No nachos, no drinks, no nothing complicated. Add a wine bar and Ill have to figure out how to give 6 stars.
Well my exerience has always been good until today. First my popcorn was burnt. EWWW! Then some moron brought a baby to a movie that screamed and ran up and down steps the whole movie. I told the female manager(dont recall her name). Nothing changed it actaully got worse, She never checked back.I didnt want to get up again since I did so once to complain and once to get new unburnt popcorn. So after the movie I got into it with the morons with the baby and saw the manager who stated " I talked to them". Usually managers monitor the situation. What a waste of my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This place was dead on a Tuesday night. I didnt even see anyone to take my ticket. Which was a problem once the movie started since I guess you get your 3D glasses when they take your ticket. Thankfully I was able to run out and grab a used (ick) pair out of the bin outside the theater. Id totally forgot I was seeing a 3D movie. I saw it in the RPX theater and I wasnt too impressed. My biggest complaint is they keep the RPX logos lit during the movie. The sound was also way too low. The bass seemed extra low. The seats (recliners) are nice but nothing special these days. Bathroom was nice.
Thank you for this movie theater , my wife and i decided to catch a movie so neither had been to this location before. First the senior rate is excellent and the politeness of the staff was wonderful. The seating is an excellent idea and who ever decided to make this facility with the reclining seats , kudos to you. We enjoyed our selves so much we are returning back this week for another show . I have been going to the movies on Mondays for most of my life and i have found a new theater home , there is no other theater in town that will get my business going forward.
Karen D. Caver
the prices here are very high, although it is a very nice movie theater: a small popcorn is close to six dollars, and when I went there was pee on the floow in the mens bathroom.! I would highly recommend for bargin hunters and people new to the community, you guys should go check out the West chester AMC theater. Its is only about 10 miles away from Regal cinamas. I find that the west chester Amc is cheaper, very clean, and kept, and there is even a bar. For 20 dollars or 8 something a person I think that the movie theater should be better.
I was a first timer walking into the Cinema with the family. The Ticketing cashier named Christian was not patient for us in picking our seats and had quite rude attitude. For being a "high class" theater bathrooms werent clean. There was also a family situation during the movie, which my husband had to get involved and looked for 2 employees, we watched (Monster Trucks- @5:25pm) the Manager and staff didnt know how to handle the situation and never help the family. (Single family with a child with impediment). We couldnt enjoy the movie.
Tried purchasing tickets online for reserved seating using THEIR gift card. NOT POSSIBLE!! Have to either go to theatre to purchase tickets before hand (to obtain reserved seating) & a waste of fuel if you are not doing other things in the area or purchase tickets for reserved seating using credit card & then be REIMBURSED at ticket booth, which most likely takes several days to a week. WHAT A NICE WAY to TREAT you PATRONS. Either fix your system to accept YOUR gift cards as payment or GET RID of the reserved seating system.