|1120 Interquest Pkwy, Colorado Springs, CO 80920, USA
NEVER go to this theater for a big movie premiere! We typically go to Hollywood Theaters since its close to our house, and usually have a pretty good time (nothing notable usually goes awry). But last night, at the Star Ware premiere, things were handled TERRIBLY. I understand that the sheer volume of people makes it difficult to organize, but when we arrived over 2 hours prior to our showtime, we noticed there was no line. Theres were no tie-offs, there were no dividers... people arriving after us were stepping in front of us! So we went and discussed it with the manager. At that point, it wasnt too late to make some necessary changes to organize the crowd, but we were told "well sort you when the time comes to take tickets." That means that the lobby was filled with shoulder-to-shoulder people all for 10:15, 10:30, and 10:45 showtimes. When the time came for us to proceed past the ticket line, it was MAYHEM. I watched people who arrived two hours AFTER we did proceed before us. The people who had waited in line for hours were angry, not everyone taking tickets had scanners for digital tickets... it was a nightmare. When we finally made it through the ticket checking station, not much else mattered. Big smiles were across mine and my husbands faces as we proceeded to our theater - but then we came across the manager standing in the middle of the hallway telling us to slow down (we were just walking quickly). So my husband mentioned to him in passing, "Next time we really need to have lines for each showtime." His reply? "NEXT TIME! Yeah, you know what Im doing next time? Im making you all wait OUTSIDE in the cold!" I understand the stress of the situation, I understand the difficulty of managing and organizing a huge group of people—but dont yell at us! Dont be rude and tell us next time youll make us stand outside in 1 degree weather because your lobby wasnt organized! It really rubbed us the wrong way. If the movie wasnt so good, we would have regretted going entirely. For important movie premieres: make sure to go to the Cinemark off Powers.
Went in to watch a movie with several friends and sat towards the front. It was soooo cold in the movie theater that we all had our jackets, gloves and hats on to try and warm up. There literally was a breeze/ draft coming in. 3 ppl left during the movie to ask them to warm it up. The young kid that we spoke to graciously said he would report it to the manager, and he did. After the movie was over, 2 of us separately went to the management desk and asked to speak with a manager. The person I was talking to never even turned around all the way to acknowledge me, and snidely remarked on how it was impossible for it to be cold when there were hundreds of ppl in the theater. And that no one else complained.... Really?! At least 3 different people walked out during the showing to complain. I asked that as the manager, why he didnt get off his chair and walk into the theater to check it out for himself,and what reason would we have to lie?? Paid $14 per person to freeze indoors, and be ignored of our concerns. Will never go there again!
Good theater. The farther right side of the building has bigger theaters, and thats where they show most of their 3D movies. So you have to (most of the time) buy a 3D and/or RPX ticket to get better seats. Also, the ticket booth employees generally dont specify what kind of ticket your buying. So you can accidentally buy a overpriced RPX ticket without even knowing it. Dont know if thats intentional or not, but its getting quite annoying having to say: "One 2D, no RPX ticket for..." every time. Also, many of the people who go here are the "Walmart stereotypes" who dont know proper theater rules. So be prepared to have to tell a kid to stop kicking your seat every 5 minutes (or is that even a kid?) Other than that, friendly service and average theater/snack prices.
We decided to pay the extra $5 for the RPX and, unfortunately, someone bought one of the hot dogs and it was like watching the movie in a garbage can because of the smelly food. It completely ruined the experience. Nothing says "good movie experience" like the smell of fresh popcorn. Nothing says "old smelly theatre" like polish hot dogs and someone with the "burpies". Cant control the "burpies" but maybe changing some of the items in the snack bar menu or air fresheners would help. Super loud and bigger is not always better for some movies. Be choosy about which one you watch in this theatre. The seats were nice and comfy and the aisles were wide so people had room to walk past you when they had to get up and go somewhere.
Nothing fancy, but a good theater. Its clean, safe, and close to several good restaurants and other amenities. The theaters have stadium seating, so its easy to get a good place to sit. The picture quality is great, as is the sound. Dont bother with the "RPX" theater; its more money for just a bigger seat, nothing else (for example, the seats dont recline). Since its close, this is the theater we attend most often and we usually have a good experience. I think the only thing that would make this theater better would be some bigger screens for big movies, reclining seats and concessions delivered to your seat.
I go here because they dont feel like telling me how to or that I can not protect my family. I like movies but I like protecting my family more. Be safe and be responsible, even at the movies. Also there have been a few customer service experiences here. One my son was scared by the movie and the other was a forest fire near my house, in both instances they gave me my money back as I wouldnt be attending the movie. So I would give the staff a bunch of thumbs up. Ticket prices are still ridiculous and the foodcandy prices are even worse, but that is every movie house. Cheers.
The only reason I didnt like it was because the movie we saw was in a theatre with supposedly better sound and better types of seating and they charged an extra $5 a person for this being the ticket price. While the seats may be comfortable for a tall person, theyre very high and they dont recline, and the sound wasnt any more spectacular than other theaters Ive been in that dont charge a premium for uncomfortable seating (for a short person). Tinseltown has reclining seats and surround sound for no extra charge. So I wont be returning to Regal Cinemas Interquest.
I will never go to this movie theatre again and I will always discourage my friends to go to this location. All the employees were rude considering we had to deal with 7 different employees who would go around to each other talking about us who are suppose to be valued cusmomers. They continued to harass us about the movie we picked and went into our theatre to tell us we needed to go to another one even though we were 18 and forgot our IDs and treated as children. I do not appreciate the ignorance of the workers there.
This place is so over priced we ( my 11 yr old daughter and i)paid $26.50 to watch Finding Dory the only show they had was the RPX we had a gift certificate so it had to be used only here. So snacks... A large combo- 1 large popcorn and 2 large drinks... $22.50, really? This place is not worth the prices they have here. U have nothing to do while u wait for ur movie time but literally just sit in the lobby and look at eachother or everyone else who walks in. TBH IMAX i s way better!