|Address:||2000 S Colorado Blvd, Denver, CO 80222, USA|
I used to love this theater, but with last nights customer service experience I changed my rating to 1 star. I walked up to the concession stand and stood there watching the girl behind the counting on her phone. I stood there and saw her manager watching her while I stood there waiting, but saying nothing to her. Another employee walking by with a broom said her name, then she finally looked up from her phone and helped me. I was disappointed with the fact that, even though it was still on the menu with the price, the $6.99 pizza is no longer available. Now the price is $9.99 but is more like NY pizza, which I do not like. I decided to mention it to the manager because it is false advertising and should be addressed. I was again told they do not have the $6.99 pizza anymore, that is all he said. I didnt expect free stuff, but maybe an I am sorry or thank you I will be sure to have it removed from the menu. Nothing to make up for the false advertising or give me confidence that he even cared. There was another manager, dressed up in a suit, that was standing next to him and he also said nothing. I then asked if the heat could be turned down because it was very warm with multiple of my friends agreeing with me. All I was told was well I am cold and 70 is what we must keep the common areas at - there is no way it was only 70. The manager in the suit went into the back. I watched the other manager, who was standing next to the concession stand, on his phone for at least 5 minutes in full view of customers. I believe his name was Jose or Joe. Clearly customer service is horrible when management can not even be an example. It was not a good experience and with the parking lot issues as well...I will most likely take my business elsewhere.
I always go to this place due to its convenient location. Most of the people who work here are helpful and nice. But some of the salespersons who sell the movie tickets may have racial discrimination that have made me uncomfortable or even angry for several times. Last night I clearly said to one young saleswoman that I want to pay part of the ticket by cash and the rest by card. But she pretended that she did not hear my words and directly picked up my card and swiped it, ignoring the cash on the desk. Later she just said sorry and can not wait to help the next customers. Is it because it is hard for her to calculate the price or because there are many people who are not white color skin coming to this place for movies? I truly do not think she did not hear my words. After that I was in a bad mood to watch the Transformers for two hours. I really regret that I did not return the movie tickets for refund directly. Can the management team train their workers to treat everyone equally with respect and patience please? Many people go to watch movies for happiness. Please please tell the staff to treat us customers well.
I saw Wonder Woman on Monday. I had already seen it at a different theater on Friday, but it was just so good that I wanted to see it again. I had two $4 tickets (thank you, T-Mobile) so my boyfriend and I decided we might as well see it in the best possible way. IMAX 3D. We bought our tickets for an earlier time, but then decided once we got there that we wanted to see it later so we could go grab a bite to eat. The manager helped us, letting us switch out our tickets for a later time. We did have to pay $3 more for each ticket because of the different type of showing. No problem. $7 for a ticket like that is an awesome deal. So we left, got our food, then came back. There was some confusion on where we got our ticket stupid torn and where we got out 3D glasses but the guy at the concession stand was super helpful. My only complaint is that the seats are so tiny and uncomfortable.
I just saw Wonder Woman there in IMAX 3D. Movie was great. (2nd time seeing it.) Theater experience was awful. There was a time when this theatre was great, especially for IMAX. Now the sound is a bit blown out, the screen shows its texture, and forget about 3D because their glasses are cheap -- you get a blurry image with glare and ghosting, making watching the movie an ordeal, nothing like a pleasure. For $20 a ticket, you should get so much more. Years ago I saw Dark Knight here and it was great. They have decided to go cheap since then, apparently. I wont be back. (By comparison: First time I saw WW was last week at AMC. Also IMAX 3D. The screen wasnt as big, but big enough, and so much sharper. The sound was crystal clear. And the glasses they give you dont make you feel like youre squinting though sunglare on a windshield. And those seats!)
Sallad So Sick
I know this theater very well and for very long, and for any of you movie buffs like me want to know if this is true 70mm Imax then you are in luck! This is the only one in Denver that plays Blockbuster movies at true 70mm! This is not a Liemax! The only down side and why I gave it a 4 star is the staff is terrible on BVS opening night there was four managers on duty with one on the register and with one other floor staff member getting the food, WHILE the other THREE managers were just standing there right next to this line of about 10 deep with one register open.. Regal Entertainment Group PLEASE get better employees! What happened??
I dont recommend IMAX here. Yes they have 70mm, and yes the picture looked great. But the audio. They jack up the volume and compress the hell out of it. Im guessing that they think audiences are so stupid that we would equate high-end audio to loudness. Except, that much volume for 3 hours made everyone walk out at the end of the movie with a headache. Because its fatiguing. I actually wouldnt complain if that was the only issue, but it was a terrible-quality compressor that made the audio unintelligible. Audio is half the theater experience. IMAX here is definitely not worth $18.
This is the largest commercial screen in Colorado (not counting drive-ins). I live 3 hours away from Denver, and when I want to see a blockbuster, this is my theater of choice. Its a true 70mm IMAX, not some lieMAX or RPX knockoff. Granted, RPX (Regal Premium eXperience) has nicer seats. If you are a cinemaphile and want the true IMAX experience, this is the best Colorado has to offer. If I could change one thing, Id drop the concessions pricing a bit. The Dave and Busters next door makes this spot a great place to spend the evening.
I was very impressed with the facility and customer service during my visit to see Rogue One during a busy weekend. The management staff made sure people got into their theaters quickly and without long lines. But the ball was dropped once I left the theater. I worked for another theater company for 3 years and know that people lose items at the movies all the time. When I tried to call to inquire about a missing wallet, I had to call 6 times to actually get through to the box office. Terrible phone response several times of the day.