|Address:||3635 S Monaco Pkwy, Denver, CO 80222, USA|
We live about three blocks from this theatre, but avoid going at all costs if we can help it and instead drive about 25 minutes to our nearest not-bad theatre. Sorry guys, $10 minimum is not a matinee price, and youre getting bent over and screwed if youre actually willing to pay over $20 for a movie ticket ever - not when every other theatre in the game offers tickets for less than $5 for a 10AM show. I know the general consensus on movie theatres these days is that youll never get out for less than $15 a person, but that could not be further from the truth. Look at other theatres, be blown away by how cheap tickets are these days. Maybe if the service was great, the ticket price would be worth it, but naw. They dont even have reserved seating, or good seats in general, screens are not anything special and usually run small, the place is always dirty, everything is old, the concessions areas have caked on crap everywhere, and they barely ever staff the building. Last show we went to was a Noon showing, and we had bought tickets ahead of time (because its 2017 - why would you ever buy tickets at a box office anymore?), so we went directly to the ticket stand, only...no ticket person. So we just continue on in and get about halfway to our theatre before someone comes running up and rudely accosts us like we were trying to sneak in or something. I showed her my phone, and she just gave it back and walked away. Had to go back to her after sitting down and realizing she never even bothered to give us the 3D glasses. This place is dying and ownership is well aware of it. Cant wait til a good company comes in and makes it into a decent theatre again.
I live next to this theater and go to it often. Lately, it has been in a state of disarray. During the weekend that American Sniper came out, it was packed. One would have thought that the theater would have gotten some extra staff for at least Sunday once the movie revealed itself to be a box office hit. I arrived at noon on Sunday to a line of at least 20-30 people with a single box office cashier working. The manager, who was yelling at another customer, finally opened another box office. Once I got to my turn, I was using MoviePass, which is a card that can only be charged once every 24 hours for movies. The young cashier girl rang up the wrong movie time for American Sniper (RPX screen when I did NOT want RPX screen as I was meeting people for a later time). I know that I distinctly told her the time I wanted because its very important with the app that you get the right time. Long story short, she rang up the wrong time and the manager had to come over (which took several minutes) and I had to explain the process to him. He acted like he was doing me a favor by giving me a pass despite the fact that none of this situation was my fault. At the end of the day, I still saw my movie and everything worked out. But I was also embarrassed by the 20 some people behind me who probably hated me (I would have hated me too) and a large portion of that is because this theater either needs more help or needs to anticipate big releases better. It was easily the worst experience Ive had with the theater thus far, and its the sign of declining quality and quality of care. Youre a busy theater. Get the help or you are going to lose patrons.
I have been to this theater no less than a dozen times because its right down the street. I am a movie buff and I could not recommend this theater to anyone. From the moment you walk in and see what is obviously unhappy workers, it just piles on. At least 6 of the times I see the same thing. 5 people behind the counter, 1 register open, 3 people talking and looking at paperwork, 1 person stocking stuff. You dont get greeted with a smile or even a semblance of caring. If you talk to a manager they act like they are too busy to deal with you. They obviously dont have someone that checks a movie for quality during startup or they would have seen 15-20 mins of 3D movie where someone forget to put the 3D lens on from earlier non 3D showing. Yet they seem to have plenty of employees meandering... this scream of management issues. I can see why, even the management seem to be kids. btw... they wouldnt rewind to beginning, so we walked, along with several others. There are other theaters in the area that deserve my patronage
Never had a good experience here, and recently had a horrid one. Went to see tomorrowland and the sound was this static horrid vibrating robot sound. It took the audience a while to figure out that this is NOT what it is supposed to sound like and then when one brave soul stepped out as our emissary to get them to fix it... what did they do? The just fixed he sound. 15 minutes to 20 mins into the movie and they just "fixed the sound". They didnt start the movie over, which is what everyone expected them to do, they did not greet us at the exit doors with an apology and an offer to make it right when we left. Nothing. If you are providing a service and you drop the ball and provide horrible service, you need to make it right, not just pretend it didnt happen. I will never go to this theater again. There are plenty more around that play the same movies, are the same distance away and have the same horrible prices.
We went to see Star Wars Saturday 12/26 and when we went into theater there was not one seat that was not saved or occupied. We asked for our money back or tickets for a different day and were told to ask at the box office. so after waiting on line at box office they refused us a refund on the grounds that the tickets "had already been used." When I told them there were no seats they didnt care, nor did they offer to help us find seats. some people had half the row reserved and the theater staff did nothing about it. Be aware that buying a ticket here does not guarantee you a seat. I will stick to reserved seating theaters for popular movies especially around the holidays. Not cool at all, I feel ripped off.
The 70mm Hateful Eight was NOT on the big screen. The film was not properly framed and not in the proper 2.76:1 aspect ratio. The print had green imulsion scratches on the 4th day of screening. The coffee was out at the concession stand during intermission. Time it took to get a refund caused me to miss an important moment in the film. Theater was dirty and lines were poorly managed. I know better than to expect Regal Cinemas to care, but was drawn in by the combination of Quentin Tarantino, 70mm and the legacy of the Continental Theater. If you care about quality movie going experiences go to the Alamo Drafthouse.
Your basic type movie theater. Young staff across the board, but they are better than most: polite, smiling, and good at their jobs. Pretty rare in movie theaters nowadays. Prices arent too bad. I can stomach the expense, but an afternoon matinee always helps the wallet! Concessions are the usual insane pricing, but thats how they actually make any money, as they barely break even, if that, in the box office category. Location is fine, plenty of parking, and right by a good RTD Lite Rail station. Plenty of food and drink options nearby! Across the board, one of the better movie theaters in town.