Hilton Milwaukee City Center

Reviews 3

KM

KMD Perry

I am still patiently waiting the result of a refund and I hope anyone that stays makes sure they get an itemized receipt of all charges. Even though, management will tell you theyve gone paperless. We stayed at this location for a few days using a 3rd party website and the other 2 days was through Hilton Honors points. Had I not see a receipt, I wouldnt have known they charged me full price for a one night stay versus the confirmed reservation for $50 plus 12,000 hhonors points. Seth (Front Desk Manager) stated he wasnt sure of the problem but would look into it however to no avail. I had to complain in front of everyone at the front desk in order for someone to recognized the issue and correct the problem. At this point, Seth begins to say he will fix it however it will take 3 to 5 business days for them to refund me the entire charges for the stay. Seth then says, he will like to comp our meal at the Miller Time Pub for the inconvenience while they sort things out. Not two hours later, my buddy gets an alert his bank of a recent charges from Miller Time Pub for the entire balance of the comp. What the heck is going on here...we were away from the hotel so I immediately began to call the hotel to request the manager on duty. Front Desk agent says, "the manager is currently with a guest right now and he will call you back soon". I waited one full hour and still no call. I called back to the front desk as I was still away from the hotel to ask for the manager on duty. She stated, "the manager is currently with a guest right now and he will call you back soon". By this time, I am extremely upset and I run back to the hotel to speak with a manager. Hes still not available however the front desk staff contacted his bank to reverse the charges. As it stands, I will have to contact all social media outlets to talk about my experience at this hotel because Seth was NOT helpful. I must wonder if I was a different color how things wouldve been taken care of. Not once did anyone ask to help us resolve our issues, nor assist us as they did other persons staying at the hotel. No one asked to help us with our bags, no one we told about the racism accepted the problem but instead that keep staying, "I cant believe that happened here". No one told us about the amenities of the hotel. However as we stay, we see other person being helped with their bags and escorted to their rooms and treated with dignity and respect. I am sure if there was an issue with me paying for my room, something would been done immediately as well as the authorities would be involved. This cannot be accepted...period! Seth (Manager) seemed to make excuses and didnt acknowledge the known problem in his hotel. He said, "sir we have ethnic people working here so I cant seem to understand why you had a problem". What does that mean? As it stands today and based on my experience, I will never stay at an Hilton establishment in any city because all you guys do is avoid the problem. A breakfast comp or a drink comp doesnt help. Excepting the problem and making sure the rest of the stay at the hotel is better then before does help. Lets see how long it take for the charges to be refunded, I was told yesterday a letter was faxed to my bank.

CO

Cody Baggett

My initial impression of the Hilton was positive, however it didnt take long for me to realize that a lot of the niceties and fancifulness were superficial. Starting with my least important complaints and moving to the more important, here is what I took exception to: 1. The walls had peeling wallpaper and the doors had cracks in the wood. 2. The piping for the toilet is exposed. 3. The water pressure was pretty terrible. 4. The cleaning service kept resetting the thermostat. 5. The walls are extremely thin and you can hear every sound. 6. The rooms are separated by double doors and you can hear casual conversation from the other room like it is happening in your room. 7. The WiFi is barely functional. 8. Electrical appliances are not well maintained. If I was staying at a Holiday Inn, Motel 6, or Extended Stay America, I would expect some of these problems. However, with the lengths that are taken to make the hotel appear classy, I found even the superficial problems bothersome. That being said, it was the last three that ultimately killed my opinion. Due to visiting Milwaukee for business, I was inclined to go to bed early. At 10 pm I could still hear the occupants in the room next to mine. In fact, I stayed up listening to them talk about playing Apples to Apples until 2 am. There is no reason casual conversation should cross from one room to another like that. If the Hilton had offered for me to pay for upgraded wifi capabilities, Id of shelled out just about any amount asked for. Im taking online college classes and it would take anywhere from a few seconds to several minutes for the course pages to load. While trying to upload an assignment I lost connectivity and had to start from scratch. Due to the thin walls I could hear other people complaining about how much the internet sucked. Finally, the morning that I was checking out, I went to unplug my laptop from one of the outlets when the entire thing popped and sparked. This was concerning because it made me curious about what unknown potentials had existed for a fire to start in the middle of the night. Which this brings me to another point. When I checked out, and the staff are friendly enough, no one bothered to ask how my stay ways. Is their an obligation for then to? No, probably not. But if that dialogue had been started I probably would have expressed my concerns in person instead of online. In terms of cost benefit analysis, a cheaper hotel would offer comparable to greater services, just without all of the superficial classiness. Guilded rocks are not gold.

A

A Private User

We have stayed in the hotel a couple of times now. The first stay was terrible. First, we were on a floor with a group of people going to a rock concert that night. They were incredibly noisy but the hotel did not respond to our noise complaint until it was more than 3 hours after we first complained. We were then moved to a room that was by our standards, dirty. It smelled terrible and the bathroom was only mildly clean. There were pieces of furniture missing from the room so we didnt have a table or chair. We received a coupon for a free night so stayed there again this past Saturday. The stay was okay. Dinner at the Chophouse was absolutely terrific. The room was clean but the bathroom and hallway area smelled like septic all night. BUT... when we received our bill under the door it had charged our credit card for the room, even though it was supposed to be free. I called and thought it had been taken care of. But that night my husband was checking our checking account online and our checking account had not only been charged once, but twice! So they had taken $366 out of our checking account. Getting it fixed in the morning was a hassle and too much work. Instead of just an Im sorry and well fix it, I had to jump through hoops and the manager, Carlos, kept blaming it on a computer glitch. Very frustrating and we will never stay there again.

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