|Address:||165 S Rio Grande St, Salt Lake City, UT 84101, USA|
For the past times that I went there to watch a movie, Ive been getting stuck with some group of people that tend to talk. Now I do not mind if it is before the movies but, you know there is a point when a person should stop and I know it is not the employees fault. BUT what is their fault is NEVER CHECKING any ones ID. So today I got stuck with a bunch of kids that seemed from 10 years old all to 15-16 years old at a Rated R movie Agent 47. My boyfriend was patient enough to see if they stop talking when the movie started but they contiued on to be loud. He got up, told the employees and a woman came up to talk to them for a bit til they quieted down. Now, I do not know about you, if you see a bunch of kids at a Rated R movie, shouldnt you ask to see their tickets AND THEIR IDs before leaving? Now I am not saying after she left they went all rowdy again, but a still heard a few mumbles here ad there. I simply wish to enjoy the movies with a bit more peace and quiet from the people around me. I would rate it higher because the staff is always so nice and I usually never have problems with my food or drinks or the area we choose to seat, but them not ever checking IDs or kicking rude people out is a bit fustrating to me, not saying to anyone else.
Some friends and I went to watch a movie that was rated R, granted one of us had no ID, we all definitely looked over 17 considering were 23 years old. The lady who had no name tag on refused to let us in, and/or let us use 1 ID to consent for everyone because my girlfriend "didnt look old enough" she seemed to find the inconvenience funny as she joked that we could "just leave her outside". Well we decided that wed go back home really quickly to grab her ID to prove she is in fact old enough for entry. While we told this lady that, she seemed to think it was unimportant to let us know theyd be locking their doors soon. I had to drive all the way back home just to get ID and go all the way back (keep in mind I had to pay for parking both times) and when we got back to the theater, we were locked out. The same lady recognized us and didnt let us in. Ive never had even an okay experience here, and I work for Larry H. Miller, someone you might want to be cautious with about your actions. I have gladly always been very satisfied with Century 16 and will continue to go there. They even accept my Larry Miller discount. Id give less stars/rating if I could.
My experience at the Gateway Megaplex movie theater left me feeling like I do not want to ever see a movie here again. I had some questions about buying our tickets online, but I could not get them answered. Their automated answering system never gives any option of speaking to a human being, so if the automation cannot answer your question, I guess youre out of luck. We were surprised that the theater charges extra for movies when they are new releases. Is this a new trend? Our validation ticket we received at the theater (and which we paid $1 for) said, "take this to the attendant at the nearest podium," although there was no visible podium or attendant. Puzzled, we assumed it meant to turn it in at some sort of podium or kiosk on the way out of the parking garage. After 30 minutes of sitting in line to get out of the parking garage, it turns out our validation ticket was invalid. So we forked out three more dollars. Just stay home and watch a movie rather than go to the Megaplex. It will save you money and annoyance.
We go to this movie theater several times a week, but today we planned our day around seeing The Grandmaster in theater 5, only to sit down in our seats and find out that one of the speakers was blown out. When we notified the manager he said, "We know about the problem." When I asked why we werent told about the problem when we bought our tickets the manager said, "Most people dont notice it." We said that was unacceptable and asked for a refund. He did give us a refund, but he acted really put-out. He never apologized and he kept saying, "Well, most people dont notice it." So, this theater has no problem selling tickets to a broken theater and not telling its customers. Ive never had such terrible customer service at a movie theater. I love movies, and when a theaters sound is messed up, its a problem and detracts from the movie experience. So warning: theater 5 speakers are blown out and the management here is really disappointing.
Have lived a couple of blocks away from this theater for 5 years and consider it one of the reasons why I love living downtown. I can hit a matinee on the spur of the moment and am guaranteed smiling customer service crew, and lines that if they are present at all, move along rapidly and efficiently. The theaters arent brand new but that can be a plus because I think it means the people who work there are experienced and familiar with the equipment, the facility, etc. In probably more than a hundred different films the movie experience has been lovely. Comfortable seat, sound and picture are excellent. Gateway isnt the newest star in the Megaplex sky but it is one of the wonderful reliable places you know you can return to over and over and know you will have a great time doing what you wanted to do: See a Movie!
This used to be "The" theater to go to. Now it is "The" theater to avoid! Megaplex sets a high standard for the movie experience when new, however it looks like once a theater is built they fail to maintain it. The place is dirty and is in need of a good cleaning from top to bottom. The lighting is off and the speakers are worn out. I have written the local management, but it seems that they are not self starters and will only do what "Megaplex HQ" will let them do. Take some responsibility and clean this place up! For now I would avoid this place until they get their act back together. Go visit a Megaplex that is new, and you will have a great time. Hopefully someday this company will figure out how to maintain facilities.
The Megaplex Theatres at the Gateway are not safe. We left a purse there at midnight; no one else was there. Only a couple of closing employees were there, who were later joined by the cleaning crew from Simply Right. We went back the next morning before the public was even in the building, and magically the purse had walked away. Now assuming purse cant walk, the only ones who could have stolen the purse were either employees of the Megaplex, or employees of their cleaning company Simply Right. Of course, all deny responsibility even though video footage shows no one but Megaplex and Simply Right were in that theater after we left. Dishonest Thiefs!
The Megaplex new website and the new kiosk software is pure crap. Its slow. On my desktop computer, half the time the seating chart never opens and when it does, half of it goes away when I put in the number of tickets I want. Ive tried it with three different browsers on multiple computers. Same random problems. Now the kiosks have the same junk software that runs so slow I could make my own popcorn while I wait. The previous website worked great and so did the kiosks. Why change something if it isnt broken? Why change to something so complicated it doesnt work? Dumb, dumb, dumb!