|Address:||70 Pawtucket Ave, Rumford, RI 02916, USA|
|Working:||Closed 3–8PM 3–8PM 3–8PM 2–11PM 10AM–12AM 10AM–8PM|
I am solely basing this off of a BIRTHDAY PARTY experience. Every year I try a new/different/unique place to throw a birthday party for my son, Rhode Island is not very large and very scarce on locations. I came accross Sky Zone and thought it woudl be perfect. There was a $100.00 deposit (understandbel) and the party package I chose was the Super Jump Package (The Dodgeball one, which is one up, didnt allow you to go in the regular jumping room and was only the dodgeball room). I added 15 party favors so in total (including my $100.00 deposit) was $437 approx. Well when we first got there, we had to sign waivers via their computers (which I knew about) but they had us stading int the foyer for 30 minutes aimlessly. After waiting she "allowed" us to go into the part room and the kids were allowed to go jump at that moment. I was asked if we wanted to order more pizza (I asked how many boxes do we get and she replied with 1, which is odd for 15 kids and then you have to consider the PARENTS would want to eat too!..but I can blame that on me because I shouldve read that). In any case I told her I wanted 3 boxes in total. I had to provide my own cake....the room was not decorated whatsoever. They did provide foam plates, juice box and plastic utensils and small bottles of water...that is all. The host was very friendly and nice. I didnt receive the party favors. I called later on to mention that I did not receive the party favors and that I wanted a refund for that which was an extra $75-$80. She mentioned I was only charged for 5 party favors (only 5 kids showed up to the party). She did mention went ahead and broke down the cost $379.00 for the party, $30 EACH for the two extra pizza boxes I received ( WHICH ARE FROM RONZIO, I READ ON THE BOX....they cost no MORE THAN $10.00 if THAT). I also mentioned that we stayed in the front for 30 minutes which she replied that is normal and that is part of the check in. So basically our host accomodated us by taking us to the room early because no one was there due to the MOTHERS DAY HOLIDAY. In any case what I REALLY paid for was 40 minutes in the "party room" to eat and cut the cake, one hour of jumping for the kids, 1 box of pizza on them (2 extra at $60.00 per my request) juice box plates and utensils which I couldve brought in a total of 1 1/2 hours for $437.00...NOT WORTH IT. Granted the kids had....but never had I left a party thinking thats it....for all of that money THATS IT? Last year we went to United Skated of America (down the street) and IT WAS A BLAST!!!!! They gave us a discount becuase about 10 kids showed up instead of 20....unlimited drinks for the kids...pizza was cheap and they had other foods to choose from. We were there for at least 3 hours....including lazer tag skating video games and all for $250.00!!!!!!!! I would not recommend doing a party here....the money really just isnt worth it...AT ALL. Maybe to take kids jumping here and there but thats it. WAY OVERPRICED and not memorable...sorry.
I dont usually write reviews but I was very disappointed with my experience. I called this morning before they opened to see if they had an area for toddlers (my 2 yo daughter and 16 mo nephew). The person on the phone confirmed they have an area for kiddos between 1-4 yo. I asked if I had to schedule an appointment, they said no you can just come in. When my sister and I showed up with the kiddos they said we should have made an appointment and we would have to wait one hour to jump. After waiting the hour we were let into the toddler area, the kids were having fun at first until a big kid (looked about 6) started jumping into them and knocking them over. I understand its my choice to take my child here but it became unsafe and I was yelled at multiple times from staff members for trying to keep my child safe. I do think its a great concept, and the facilities look clean. But with the exception of one person all my interactions with the staff were HORRIBLE!!! Everyone was extremely rude. My biggest pet peeve is poor customer service and I agree with all the previous post that complain about the rude staff. We are big fans of Jump Trax in Sharon. we will be bringing our business back there, friendly staff and they even let you play with your children in the bouncy houses!!! I say stay away from sky zone!!!
Worst place everrrr!! Rude staff!! Over priced!! Took my son for his birthday and never again.. Extremely strict rules.. If your jumping on a trampoline u can expect to fall down- the second someone would fall, they would get yelled at .. The man kept saying "you cant lay down get up" when no one was purposely falling down its a trampoline.. I brought my 3 year old and she couldnt do anything.. Which sucked because we went as a family and she cried the whole time because we were separated.. She wanted to jump one time in the foam blocks (mind you no one was there) I asked since she wouldnt stop crying if she could just jump one time, the girl rudely replied "deffinetly not" .. Like ok I get it but no one was there and you could have at least said it nicely.. I had to watch my son jump in the big section and I sat down with my baby on the rug and the kid rudely said "you need to get up right now you cant sit there"... I couldnt believe it.. I was seriously ready to flip out!! I asked for a refund for at least myself and my daughter since she hated it and wasnt jumping and I couldnt jump because I had to watch her and they rudely said absolutely not... NEVERRR AGAIN!! I honestly dont even know how anyone has anything positive to say about this place..
This place is the worst trampoline park I have ever been to in my life. Ive had some pretty good experiences with this establishment in the past but tonight blew absolutely everything. The staff was so incredibly rude it was apalling. I went to go meet up with my friends and Im 16 and theyre 15. I turned 16, two weeks ago. Unfortunately according to their bogus and ridiculous rules I was unable to have fun with my friends. The staff was incredibly rude by being extremely unenthusiastic, the manager was even throwing balls at the kids saying "think fast" (a twelve year old girl and a boy who couldnt be older than 11), one of the employees was flirting with boys and looking at their phone WHILE ON SHIFT, and when asked a question or talked to many of the employees responded in a way of wanting to die. One employee in particular, Desmond, was an arrogant, rude, disrespectful employee. He was someone who is not an ideal worker of this type of establishment- a job where you have to interact with people. This place is a complete ripoff as you cannot bounce with your friends or family if you are simply a few weeks older than them, thats a complete joke if you as me. This place will not be getting anymore revenue from my pockets thats for sure