|Address:||125 E 3300 S, South Salt Lake, UT 84115, USA|
Had a horrible experience here. I am severely hard of hearing but I went to see How to Train Your Dragon 2 since it was being captioned at this location. The staff didnt even start up the caption device for the movie. I assumed at first that they had given me a faulty unit so I ran out to the front desk to get it changed and the staff manning it took their sweet time giving me a second one. They moved like molasses even though I told them the movie had already started and they watched me run up to them. Then the second one didnt work and I went to the desk again and this time they slowly sent someone up to the projector room and finally 5 minutes later the system was working. The movie had already been running for 25 minutes or so and the manager did not think at all to offer me a refund or a free entry coupon for missing a quarter of the movie (98 minutes long). To anyone interested in their captioning devices, do NOT come here. They use CaptiView which is hands down the worst captioning device in the industry that I have ever had the displeasure to use. Their terrible staff doesnt help the situation at all either. I tried to leave a suggestion that they change to a superior system such as Rearview Window or even Entertainment Access Glasses but they dont even have a suggestion box or anything similar. Shows you how much their care about their customers... At least what I got to see of the movie was good, should be able to enjoy it fully when it comes to DVD.
Horrible Treatment of Customers - My family and I visited the theater and the rude ticket agent Shannon refused to allow my family members to purchased tickets because they were not standing with us at the time. When we called them to the front so we could purchase our tickets all at once, she made two of my family members go to the back of the line. I was shocked because we had just been waiting 20 minutes while she was checking IDs of 4 young kids in front of us. 3 out of the four kids produced IDs while the 4th did have one so she just said "Okay, well make sure you bring your ID with you next time" Those kids seriously looked like they were not a day over 16 but she sold them tickets to see Kevin Hart, an R rated film. I am utterly appalled by the way this represented treated us. She wouldnt let my family purchase tickets with us but she had not problem selling tickets to underage kids. I would rather rent at Red Box than deal with that woman again...It was the worse experience I ever had! Parents,BEWARE if you send your kids to that theater, thinking they are going to see a PG film, forget it! Shannon will sell them tickets and tell them to bring their IDs with them the next time around. That woman needs to be fired!!!
Average Theater - - Honestly, nothing stands out about this theater. This is an average movie theater showing typical popular movies one would find at other theaters. Prices are inline with other places. Seating was standard, non-rocking seating that ascends moving backward from the screen. Most (of not all) theaters seating here are broken up into two side sections, a front section and the main section. Seats are black faux leather or cloth and the armrest folds up so you can get closer to your honey. Amenities contribute to the average rating. Bathrooms were clean, paper towels were available (instead of just the hand dryers). Parking is plentiful but the theater is in not the greatest neighborhood (dont worry, its still in Salt Lake) , so youll want to lock your doors for sure. This just an all-around average theater. No assigned seating.
The management here has wonderful customer service. My wife and I went to a movie that unfortunately had several drunk hecklers down on the front row. It made for an exceptionally unpleasant movie watching experience. However, the management was kind enough to reimburse us the price we had paid for the tickets and even gave us some vouchers to come back and watch the movie again without the interruptions. Even though it wasnt their fault whatsoever, and they did everything they could to quiet the hecklers, they went out of their way to make sure that our business was appreciated and that they cared our experience. Ill definitely keep coming back to this theater.
A Private User
Used to be an employee there. the management is absolutely horrid, I once got in trouble for trying to do two jobs at once because no one would help me, meanwhile the manager told me to keep shouting orders back to a single crew member and there was about 20+ orders he then replied "I cant do all this by myself" I then turned to the manager and asked if we could get someone to help him and she replied "Worry about your own job, I told you to serve popcorn and thats it" I was then fired for leaving my drink on the counter. Mr. Hildabran doesnt care about the customers, only that his company passes the safety inspections.
In a complaint to the management about underage drinking in their theater, they came in and watched the offenders drink and did nothing about it. They didnt come ask them to leave, or smell their cups, or anything at all. When I complained after the movie was over neither of the on duty managers would come and speak with me, obviously because they knew they didnt do everything they could have done to resolve the situation. Dont go to this theater if you expect high quality service, or screens for that matter (there was a very noticeable scratch in our screen that was distracting).
This is the last time I am going to go to this theater. I have grown up around the area and have gone here for years, each time experiencing rude service. Bought a popcorn the same day for captain america, and they told me I had to throw it out because they didnt believe it was bought on the same day. Like I get the theater has policies, but still this isnt a way to win customer satisfaction. The theater quality is getting old the sound sucks, the seats suck, and the service is rude. Doesnt really matter though, thats why we have Megaplex, will be going there now on.
This theater has three things Ive wished to see in all theaters for many years. #1. There is a notebook with synopses of the currently-playing movies. Great for those of us who have no clue what moves are about. #2. The theater staggers the movie start times so there is never a long wait for at least a couple of movies to start. You can always find a movie about to start when you walk in. #3. A clock is displayed prominently above the ticket area so youre not in the dark about how long you have until your movie begins.
We walked in to our theater to see Jackie (the first ones there) and it was disgusting. Trash in the cup holders, popcorn everywhere and trash on the floor. The cleaning people didnt forget to come; they were actually leaving right when we showed up - so they saw the trash and left it! Another thing I dont like about this theater is that they dont have reserved seating. Most SLC theaters have that option, which is why I was surprised. People are nice, but I will avoid this theater in the future.