|Address:||1600 Lake Robbins Dr, The Woodlands, TX 77380, USA|
The movie was awesome and theater was awesome but i will never be back! Me and some of the other moms decided to take our kids to the movie, we get out of the movie and obviously the kids our excited cause of the movie. Us among a bunch of other people were in the hallway, all of a sudden this lady comes screaming with her arms out saying "move get out of here, this is not a play ground get out of here now." We kinda laugh because it was just so shocking. Then the lady proceeds to follow us yelling at us to leave. I was appalled about how she was treating us. Now giving her the benefit of the doubt i am short so I could be mistaken as a child, its just a little hard to believe that she had mistaken some of the other adults as children as well. after she is still ushering us to the door i turn around and say to her "asking us next time a little nicer next ti would work just fine." She then looks at me waves her fist in a sarcastic voice and says "ooooo next time" completely taken back i ask for her name she says very rude "Mrs. Mann" and spells it "M A N N" i proceed to ask her if she has a first name she says "if your making a complaint that is all you need to know." I could not even believe what was happening how someone could be so rude for no reason. i dont know about others but for me customer service is a big deal, you never want to walk in somewhere where your about to spend money and be spoken down to. You dont have to be overly nice but you definetley do not need to be disgustingly rude to anyone. It can make or break a business. Now i do not know how seriously they take there customer service so who knows if anything will be fixed. But she needs to be made aware that it doesnt just make her look bad it makes the company she works for look horrible. Honestly saddens me how such an amazing business can be brought down by one bad employee with horrible customer service. We go to the movies all the time there and now we will never be back because i never want to deal with that lady again.
Tinseltown is in a convienent location however there is another theater down the road. I have never been wowed by Tinseltown but never had major problems with it till recently. My husband was booking D-Box seats and was told they were almost sold out. When online is only showed 6 available seats. In actuality, during the movie about 80% of them were open. Maybe some of them were broken for having technical issues however for being a movie theatre, Tinseltown has not been as up to date as other theatres. There was another couple we met after the movie who where trying to get D box seats and they were informed they were sold out, so they were also upset at seeing all the empty seats. Also, about 2-3 minutes after sitting down, I realized I had dropped a $20 bill after arriving at Tinseltown. I went and told the gentleman who took our tickets... He responded with a Finders Keepers!!" and a bit of a smirk. The other attendant just stood there most of the time. I know it is only $20 and not the end of the world, but it upset me because first of all, you dont know how much $20 could have meant in someones finances but also I am a big believer in customer service. You love and take care and invest in your guests. This man was instead came across as selfish.
A Private User
This place blows. The lobby smells like burnt popcorn, the kids are allowed to run rampant, and the staff are a bunch of idiots. Not only were they rude to my party, I even heard the manager use a racial slur towards a black person who couldnt get in because she had forgot her ID. I saw them calmly trying to explain that she was obviously not under age, and was the oldest member of their party, but the manager would have none of it. Later on in the theater, I noticed that there was litter all over the floor. It just happened that I had to pee, and I saw that the bathrooms were a mess. I tried to politely tell one of the staff members, but she just gave me a dirty look, and said in a snobby British accent "What the (explicative) do you want me to do about it?" Overall, I think it was a very terrible experience, and I dont think Ill ever go back again
This was my first visit to this theatre. Highly disappointed that there were about 10-12 women sitting adjacent to us who were passing wine bottles and mixed drinks around and acting very obnoxious, cursing, and just making comments or loud about three movie. I did mention this to a manager but no action seemed to be taken. I understand, theres only so much you can do in a dark theatre without completely interrupting the movie but it was very poorly managed in my opinion. I assume these ladies were pre-gaming to walk across to the waterway bars. Hope my next visit, if there is a next time, will be much better. Regarding the amenities, and theater itself, pleased with the cleanliness of the facilities and seating. Comfortable chairs that recline are a nice feature; much better than the Market Street theatre!
DOUBLE BOOKED SEATS Even if you purchase your tickets in advance, make sure you get there with PLENTY of time because they double book seats... Yes, thats right, you pay for a booking fee (and in my case D-BOX price), and then end up having to separate your entire group, and sit in regular price seats! Theater managers were very nice, directing me to speak with corporate to get a refund. Cinemark costumer service was a complete different ball game... Waited 25 minutes on the line, had to call again, then spoke to Sandra, she can care less, no customer service skills whatsoever (that woman is dryer than the Sahara Desert!), now to wait 5 to 7 days before I get to see my refund. If you decide to go...GOOD LUCK to you!
First. After buying my ticket and trying to wait on line for concessions there was one line open out of 3-4. So there were 30+ people in line. Second I went to goto my theater and the idiot working the ticket taking booth was too busy playing with one of those fidget spinner toys to give me my 3D glasses and Third he sent me to the wrong theater ( your theater numbers are barely visible on the tickets). So I sat in a theater watching promos for 15 mins. Then when the movie stared I realized spinner play thingy guy had sent me to the wrong theater. I had missed the first 15 mins of my intended movie and lastly I couldnt mind a manager anywhere to fix this. Never going to your theaters again...
I thought the place was very good. The popcorn was good, soda was carbonated correctly, and the seats, while not very accomodating for larger folks, are fairly comfortable. I didnt experience "horrible" service, but I didnt receive "stellar" service either. I did notice that I was able to walk into the actual movie section without being made to show a ticket, which was a little unsettling because Id be curious to know how many local teens have discovered this as well. Otherwise, most people seemed busy about their allotted tasks, and when I did require help they were efficient.