|Address:||412 S Stratford Rd, Winston-Salem, NC 27103, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM|
After doing extensive research on hermit crab care, my daughter and I decided to get hermit crabs. We set up our tank with heat mats, proper humidity, one fresh water pool, one salt water pool, driftwood and 6 inches of sand. We had read that hermit crabs require humidity/heat/places to climb & hide and company! So we were disappointed to find that the hermit crabs at Pet Supermarket offered none of these things to the crabs they were selling! There was no water in their enclosure --- just a damp sponge. (In nature, hermit crabs live next to warm, sunny beaches...they dont drink out of damp sponges.) When I asked if we could see the hermit crabs, we were alarmed when they were cold and did not move. The employee simply told us we could drop them in water and they would come out of their shells. Sadly, none of the crabs came out...they were dead. The employee didnt seem too concerned...he just said they would get a new shipment next week. This was upsetting to my daughter, who was so looking forward to getting hermit crabs. It also bothered me that they did not know how to properly care for the hermit crabs in their care, and that they did not have heat/humidity or water. I tried to explain to the staffer that hermit crabs need water (not just a wet sponge" and he only offered that they misted them once a week. I asked if I could speak to a manager, but he said he wasnt working. So I simply asked if he could give the crabs some water and warm up the tank - he said he would. When we came back the following day - the crabs still did not have water. No changes were made. How can a pet store sell pets - but not know how to take care of them? Will never go to this store again.
Awful! I went in looking for some fish and after waiting by the tanks for 15 minutes, I finally had to walk up to the counter and ASK FOR ASSISTANCE! The three young adults seemed perturbed that I had interrupted their conversation and when one young man FINALLY strolled over to help me, he was uninterested and cold. I felt like I had to hurry up and get what I wanted so he could return to his conversation. When I asked basic questions about the fish I wanted (such as: proper water temperature, compatibility with other types of fish, feeding requirements...) he didnt seem to know the answer and acted as if it was too much of a bother to go and ask someone who might know. When I inquired about some of the dead fish floating in the tanks, he acted as if he hadnt noticed them. The lack of concern, several dead fish floating in the tanks and the poor customer service just turned me off. I have several aquariums, 2 dogs, 2 cats and 1 bird...and would have been a "worthwhile customer." I saw lots of good products on the shelves that I was interested in and would have purchased - but after this visit, I just wasnt interested in shopping there. I left Pet Supermarket and drove all the way to the other side of town to Pet Supplies Plus. The drive was definitely worth it. I received wonderful customer service and healthy fish...and even spent more than $300 on pet food and pet supplies! The silver lining is, the bad experience at Pet Supermarket lead me to find a different pet store that I am very happy with.
A Private User
My younger sister (12) and I (17) went into this store with all intentions of checking out their birds when I came across a Bare-eyed cockatoo. My mom had went to find food for our other pets and my sister and I were checking out the bird, as would anyone considering buying such an expensive pet. Please note that we were doing nothing wrong at all, we didnt poke or mess with the bird in anyway other than just looking. The staff told us not to mess with it and to move away from it because "we were stressing it out." I wasnt going to fight with the staff, so I took my younger sister to go find my mother. Five minutes later and this other customer was poking at the bird and the staff was letting her! They lost my loyalty that day and Ill never go back.
I went to the store today to purchase a bird, particularly a parakeet. The man at the register was assisting me and when I asked questions he could not answer, he asked Caleb. Caleb knew about parakeets and helped me select 2 of them that were the most tame birds. (Prior to coming to the store, I had researched is 2 parakeets better than one and the answer was 2 due to socialization.) Rather than up sale me on products, Caleb showed me different options and recommendations. Now I have 2 little birds in my office snoozing, waiting to go home to their new home. I know my daughter will be so happy to have these two as birthday presents.
I have never felt welcomed here and most of the time when I have had a question, the employees on staff have not known the answer (i.e. what price something was that was not marked or which items were included in a special) and have not volunteered to find someone who DID know. They have not offered to help me out with heavy items (as they always do elsewhere). Employees always seem to be chatting among themselves and not paying attention to the customers. They are also expensive and dont have many varieties of dry cat food in large size bags. I always leave there feeling dissatisfied.
Poor customer service. Dead fish floating in tanks. Birds seemed stressed with people reaching down into tanks to pick them up. Hard to find an employee in the store who could offer assistance or knew anything about pets. Basically, the staff seems disinterested and bored. Hermit crabs did not have water. I had to go up to the counter to tell them that there were "floaters" in the aquariums and that the hermit crabs had a dry water bowl. NOT a good environment to be either a pet or a shopper.
Dennis M Miller
This was my first time going there with my service dog and my wife emotional support dog the staff was very nice and warm and help to us the store was very nice and clean prices on dog food was alittle cheaper than other places that sale dog food and other things we are going there on a regular basis. The Miller family
I go here pretty often to see the pets they have. Some of their animals are babies and are adorable! The staff have been kind every time I go here but there almost always different people working. The people that Ive talked to know the animals well. My only problem is the high prices.
Nice store. Good selection of different stuff. I was able to find what i needed for cats and prairie dogs.
Great first experience, knowledgeable and pleasant staff, will certainly shop again..
Smaller chain pet store. Good prices and deals for members.
A Private User
The manager alex is very disrespectful and rude.
The employees were not friendly.