|Address:||744 E Boughton Rd, Bolingbrook, IL 60440, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM|
I will give them that there is a very wide selection of fish and aquatic plants at this store. They have huge display tanks with fish that used to be impressive, but now they just look extremely cramped now that the fish are large. There is also a huge saltwater tank in the middle, but the light is never on in it so it looks pretty sad, and the fake corals look absolutely awful, especially in a store that specializes in fish. The problem is, most of them are 2-3x the price at other stores, and offer absolutely no difference in quality of livestock. In fact, I would say that they are lower quality. I have never had trouble keeping fish alive from any other source other than this one, and that includes hardy fish such as guppies and swordtails. all went into an established tank that held much more delicate fish, but within 18 hours, all were dead. Took them back, and the store only allows for "store credit," which in this day and age is just an obvious way of saying you know your product is of subpar quality. Another indication of that is their warranty: its only 48 hours. Even cruddy places like PetSmart and PetCo have 14 DAY guarantees on their fish. Their equipment and supplies are also pretty overpriced. Would never buy something like a filter or tank there, ever. Even the big box stores that run at MSRP are way, way below this place. Anything more than odds and ends such as dry food, air stones, air/water line etc is best bought somewhere far away from here. The staff overall are pretty short on even basic knowledge of the species there short of the most run of the mill species, but like to brag about all of these tanks they have at home (which to any experienced fishkeeper would know they are a complete disaster if they actually exist). Many of them also like to try to get people to buy fish that "go together" simply because they are from the same part of the world. Anyone that knows fish knows that it isnt that simple. The absolute final straw I had was after noticing a tank full of rams had ich and pointing it out to multiple associates, one of the same associates still tried to sell me said german blue rams and said "I should have a quarantine tank anyways." Quarantine tanks are supposed to be for problems that you do NOT know about, not for fish that you buy that are already sick. So Im supposed to buy a pair $20 german blue rams (again, 3x the price of other sources), then buy medication to fix the ich (easily another $10-20), and then when they die from stress and/or disease in three days, they wont refund the money because its outside of the 48 hour guarantee. Right... I will never shop there on principal alone. No associate should be trying to sell fish that she knows are sick to customers, especially with a disease as contagious and possibly deadly as ich. Had it been some other person that does not have 15+ years of experience, they may have well bought the fish and introduced them to their tank at home which would have infected everything. Shame on that woman and shame on the store for not only employing people like that but also not quarantining new shipments.
A Private User
When I went to Aquarium Adventure, I was getting myself ready for an adventure. Thought it would prove to be different than the other petcos and pet supplies plus stores. They did have a wider selection of stuff, but it was mostly much over priced. When I asked the guy there why things were so expensive across the board, he told me that we were paying for excellent customer service. Not only was he the only associate that greeted me, he also did not treat me as though I were an exceptionally valued customer. At first, I was pricing out a tank for my daughter when he greeted me and i thought he was being nice and friendly. But once I told him i wasnt buying anything though, he looked like he wasnt interested in helping me anymore, like a "you are wasting me time" face. I only found out at the register that they were working on commission, AT A PET STORE! When i looked at the fish, I didnt see any sick ones or anything, so they were at least taking care of them. But like the food and supplies, the fish were so expensive. I was told about the fish club by the associate who explained that I could save on my fish, but the fish are probably marked so i feel forced to pay to join the club, but I can save money altogether by buying the fish cheaper at another store. Definitely not an adventure i want to have again.
Awful place. They run on a centralized system for everything so anything bad that could happen, does. I once purchased a pleco that once in my tank immediately just sat there and later died. All the rest of my guppies died from callamanus worms. It was a catastrophe. When I went for help they tried to sell me everything that "should help" which were just a bunch of antibiotics I later learned were completely useless. They only work for the commission. I would much rather go to the non-centralized system of tropi-quatics, granted its not stellar in overall fish health, but youre more likely to get fish that can be healed unlike aquarium adventures one step from death fish. The only thing theyre remotely good for is there selection of other supplies, granted amazon is better unless your in a pinch because theyre all overpriced. Coming from someone who is savvy in everything but live fish everything about this place is WRONG. They only care about your one time business, not your returning business.
A Private User
I had purchased a bunch of fish from them back in January of this year and there we no problems. They had quickly become my favorite LFS. But now that they have been open a while and every fish I have recently purchased has come home with internal parasites and died within a week in my quarantine tank. Most pet stores use centralized filtration, so if the illness is in one tank, chances are its in all of them! At first I thought I got the “lucky fish”, but after a few more newly bought fish passed away in the same manner, the conclusion was clear. If you are going to shop here for fish, be sure you check them very carefully before you spend your money. Also quarantine before adding them to your established tanks! Thank goodness none of my resident fish caught the illness! Also beware of snail eggs on their live plants. Rinse and clean them as much as possible before planting them in your tank. You can see the baby snails crawling all over the live plant tanks.
A Private User
I have actually found 3 cichlids from Aquarium Adventure that were healthy,good price,and rare.I didnt overpay for my Electric blue Jack Dempsey that usually cost 24 dollars for one that isnt even 1 inches yet, so I ended up paying 13.50 for my male EBJD that was under a inch.The customer service there is quite good, I have had good conversations with cichlid owners who knew what they were talking about and knew what they were doing.Now I can see why some of their cichlids are a bit pricey, because some of them are very rare to run into and if you go online to shop for cichlids, you figure a minimum of 50 dollars to purchase fishes is a requirement from a vendor,then 40 dollar on shipping that will equal up to 90 dollars, where most people just want 1 fish, but they have to end up buying multiple fishes to meet that 50 dollar minimum purchase.So I am not understanding how Aquarium Adventures would be overpriced still?