Cinemark Jess Ranch

18935 Bear Valley Rd, Apple Valley, CA 92308, USA

Related:	joliet cinemark
Related:	joliet mall movies
Address:	18935 Bear Valley Rd, Apple Valley, CA 92308, USA
Phone:	+1 760-247-5871
Site:	cinemark.com
Rating:	4.1

Location

Photos 100

Reviews 4

Bonnie DeVries

Assigned Seating :-( :-( :-( YIKES!!! I have had multiple experiences with the assigned seating that were bad. There have been people sitting in our "Assigned/Reserved Seats". With ASSIGNED/RESERVED SEATING you are supposed to purchase your tickets (online), prior to the showing. OR at the theatre; (whatever it left over, from all the online purchases. This is to designate your chosen seat for the movie you want to see. The seats are really comfortable, & they recline; which is pretty nice. Today, My husband & I wanted to see "Resident Evil: The final Chapter" in 3D. I purchased the tickets online. Maybe 1 hour to 1 1/2 hours prior to the movie beginning. They were really good seats, perfect seats for the 3D movie experience. Just as the movie was about to begin, My husband & I walked in to the movie theater, to find our seats; It was dark. To my surprise, there was a gentleman & woman sitting in the exact 2 seats I purchased online. My husband & I at first said, to them "Its ok, well find other seats". We went a row above. The movie just wasnt the same as sitting in "OUR ASSIGNED/RESERVED" Seats. So then my husband went over to the gentleman & asked him & the woman to move, Which they did move, BUT... The guy became really angry, Yell & became really upset & belligerent. The gentleman & woman did move. My husband said, "You were sitting in our seats, & you knew you were". The guy kept going on & on. He said, "If you dont like it, you know where the exit is". I forget everything that was said. But the guy was really rude & just awful. It was really sad. I dont understand why the gentleman didnt simply say, I am sorry, apologize, & move without getting upset & belligerent. And this was the end of everything. I went & got a manager. For me that took a lot to do. I thought there would be more problems, with the guy, maybe during the movie & possibly afterwards. I tried as best as I could to explain the situation to the manager. I forgot to mention the guy was belligerent & really upset. My husband said later that the guy kept going on & on. While I went & got a manager. When I came back, with the manager The guy was quiet. The manager said, "Oh they moved". The manager did say he would go speak to the guy. I thought, "Lets just go". So my husband & just left. we go a refund for our tickets & free movie passes. Honestly, Since they began the "RESERVED SEATING", It kind of sucks. I say this because, if you happen to reserve seats. POSSIBLY, you could have other people sitting in your seats. They know where their seats are, they paid for their assigned seat. But yet they want to sit in different seats. I now feel If you let it go one time, those people will think it is alright to do it again. So they will do it to other people. Its sad because some people dont understand the meaning of "RESERVED" SEATING. To me this is really sad. I guess the theater policy now is you have to reserve your seat, prior to seeing the movie. which in a way is really nice, then you can choose where you want to sit. I say this when it happens to work out for you.

Spiderlegs Potatochip

Assigned seats are the ABSOLUTE worst thing in the world. I went early to the theatre to get tickets and told the lady I wanted a 7:00 showing. I choose seats for 4 people and went on with my day. I returned at 6:30 got some over priced concessions and went in the theatre. Someone is in "our" seats and so we all compare thickets. Turns out the lady gave us the 4:20 showing. I went early just to get seats and she MESSES UP. So Im already disgruntled but I still wanted to see the movie. I go back for new tickets which thankfully I didnt have to pay for AGAIN. So then the lady tells us "sorry we have NO more seats for four people, but we can split you guys up two and two." We take her deal and head to our seats. When we get there one of the sets of two have a person sitting in it. We had THREE seats next to them so we just took one of them everything is great. BUT THEN this old ANGRY man comes over and goes "GET OUT OF MY SEAT!" and proceeded to yell at me until I got up. I have no seat at this point even though it could have all been fine if this arrogant man just moved his wife over one seat where NO ONE sat the WHOLE time. I proceed to move up to where the other set of two seats were and then my companion went and complained to a manager. The manager found out that some stingy rude person was in the wrong seat and REFUSED to get up. She was a nice person but not willing to confront the issue so decides to move my friend and I to another seat. Someone took that seat so we were moved again. So we go there and someone took that seat TOO!!! I am very mad because I have to now deal with a bunch of angry old people and NON confrontational staff. Thankfully my brother was very nice and took the one seat next to angry old people who were very scary. Then the rest of the time was fine BUT we asked if we could get any deals or anything for such a bad experience and they said " Sorry we cant do anything for you." Overall it was terrible and I just REALLY had a bad experience with assigned seating, angry people, and unreliable staff.

Jazmin Bautista

- Jess ranch is a movie theatre that I go to regularly and Im disappointed in how my two friends and I were treated, My three friends and I purchased tickets for fifty shades darker and While I was in the movie theatre waiting for the movie to begin, two employees came up to my friends and I and accused us of sneaking in, publicly humiliating us in front of everyone in the theatre We all had our tickets purchased and the man stared at our tickets for a good two minutes as if already accusing us of something Once it was proved that we all had legitimate tickets, we still received no apology for the inconvenience and were instead left with a simple "okay" My friend suffers from anxiety and due to the pressure and accusations being thrown at us had a severe anxiety attack when they left They continued to stand at the stareway for another 20 minutes as if we had done something wrong when we had clearly showed our proof of having tickets It ruined the movie experience for all three of us It made us feel like we were being discriminating against as three young Latina women when we had clearly done nothing wrong and even after proof was shown they seemed to have still been looking for a reason to kick us out

Avery Zapata

I paid for my tickets outside but the machine would not print it due to no paper. I went inside and asked a man about it. He looked to another man and said "I told you this would happen " with a smirk. their convo went on while completely ignoring us then one walked away so we followed but then walked to the back without telling us anything then we stood there confused until a lady asked what was wrong we told her and she directed us to the box office so we went and told her what happened. she asked for my ID(since my sister and I where see a R rated film) I showed her mine and told her my sister is 15 but I am her guardian but she refused to give me the tickets because said my sister needed a parent but I repeated multiple times I am her guardian ( our parents are no longer with us so I am now her guardian) but she told me I wasnt old enough to her guardian. " you have to be at least 25 or 26" she told me. I was so shocked and insulted I just got my refund and left. We were both very disappointed and this was our first time going out since our parents passed. Very Unfriendly place!!!