AMC Classic Festival Plaza 16

Reviews 4

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Steve White

So I took my daughter who is 5 to see Despicable Me 3 tonight. After paying $17.58 for tickets (1 adult n 1 5yo) and $14.40 for 1 large drink n 1 order of nachos we begin searching for our theatre. No one was at the door taking tickets or directing folks to the correct theatre so we asked a police officer who was working on behalf of the theatre and he pointed us into the wrong theatre. So after walking through both sides we ended up asking another employee that we walked past in hall and after a process of elimination he directed us to the correct theatre. WE sit down and get comfortable and the movie starts, after about 15 minutes I ask my daughter if the picture seems blurry to her and she agreed and she said she was ready to go home bc it was so bad it was ruining the experience for her (I had forgotten my glasses so the world was a blur for me regardless) on top of the blurriness the theatre was warm and terribly muggy (it felt very heavy with humidity and smelled very stale....im not exaggerating at all, I wish I was. So we end up getting up and stumbling through the dark so that we can let someone know. So I see nobody in the lobby other than concession cashiers and the same cop at the main entrance. I begin telling the officer and he laughs and tells me its a 3d movie so we need glasses. He looks through some plastic drawers and only finds 1 pair of glasses and then tells me to go outside to the box office and SEE IF THEY HAVE ANY LEFT. SO WE WALK OUTSIDE AND THERE IS ONLY 1 CASHIER IN THE BOX OFFICE SO WE END UP HAVING TO WAIT IN LINE (Not for long, maybe 5 minutes) to get a 2nd pair of 3d glasses. WE then returned to the theatre which literally felt like a louisiana swamp in August and watched the remaining 45 minutes of the movie. No one bothered to adjust the temperature. It really bothers me because my daughter and I were looking fwd to this experience, and after paying almost $40 which I consider to be a premium to watch a movie, we ended up missing at least 30 minutes of the movie and when you are charged extra for a 3d movie so.eo e should give you the damn glasses right there when you pay. every single issue that led to a terrible experience falls direct to management. I will not return and my kids will not return to the festival plaza until obvious changes take plce.not that it means much to anyone at AMC

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Lisa Jones

My family and I usually visit this theater because we enjoy the matinee and its price. We visit this theater once or twice a month. But due to how rudely we were treated recently by the manager, we will NEVER return! I purchased several tickets because I arrived early and didnt want the tickets to be sold out. Before I purchased the tickets, I asked one of the cashiers were the tickets refundable if some of my family didnt show. She assured me that I would be granted a refund as long as it was done that day. So I purchased 10 tickets. All of my family came, except one person. I sent my cousin and my son out to keep an eye out for them, just in case they showed up. My son was approached by a woman who said she was the manager and she took his ticket without explaining why and gave him a pass. When he told me what happened, I really didnt understand, so after the movie was over, I asked to see a manager. She seemed hesitant to come out and talk to me and took about 15 minutes to do so. When she came out, she began yelling and screaming at me because I asked her why did she take my sons ticket. I just wanted an explanation. She apparently didnt feel she owed me one. I was furious at this point and asked for the corporate office number and her name. She told me I will be glad to get it for you. Minutes later, she came out with a business card with her information on it and another card or piece of paper rather with the number to the corporate office. This theater has really gone down. The bathrooms are always dirty and the theater could be a little cleaner too. The concession prices are ridiculous, and management as you can see from my experience is very unprofessional and poor. Shame Shame Shame. From now on, my family and I will be visiting the new theater on Chantilly. The staff is a lot nicer there and if you go between 4pm and 5:30 pm, you can watch any movie for 5.75. My not mean much to AMC but they will certainly not get our business anymore!

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mackenzie Waters

My son and myself love going here for our movies. I would give them a 5 out 5 stars but our last experience really upset me. We have never had any problems here til the last visit. We are premiere members which i love because we save a lot of money since we go see movies almost once a week. But we went this last time to watch the new cars movie and we ordered what we always order. A number 1 which is a large popcorn and large drink. Then we ordered a number 3 which is nachos ( a tray with chips, cheese dipping sauce, and salsa dipping sauce.) And a large drink. Which the number 3 alone is over 10$. Which i am fine with. But we get settled into our movie and i opened everything and dipping a chip into the cheese sauce and almost threw up. I got up and went to see if they could give us a different one because i was sure that sauce was old. But when i got to the front i was informed it wasnt. That recently they changed the cheese from the movies brand cheese to another brand and Thats why it tasted that way. I was given another cheese (same brand) to try and with no relief it tasted exactly the same. I was offered an extra salsa at that point and went back to my movie. I ended up throwing the nachoes away and we didnt eat any of it. I literally threw over 10$ away. I felt so bad to do that. But my son nor i could eat it. Please change back to the old cheese. But also please inform people you have changed the brand before they buy it please. I waisted a lot of money buying it when we couldnt even eat it. Had i known i wouldnt have bought it.

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Serena Cook

You cant beat the price of the ticket, and her perks with the card are awesome! $4 tickets all day Tuesday! My problem is that every time I go, the customer service is subpar. My husband and I walked up the front a few weeks ago, there was no one at the ticket counter, no one at the door, no one at the concession stand. We had to shout for someone to come out so we could buy a ticket. Another time, we attempted to use our perks card to buy a $4 ticket on Tuesday and the employee at the counter said we couldnt. She didnt offer any reason why we couldnt, and when we tried to press farther, she was just confused. We ended up paying full price because the movie was about to start and we werent getting anywhere with her. Just last Friday, we were purchasing our tickets and the employee at the counter was slow and not paying attention. Three people went through the next line at the rate it took her to check us out. When I handed her my credit card to pay, she pressed buttons her computer for a few minutes then looked at me and asked if it was our card because she didnt remember where it came from. Are you kidding? Who elses card would she be holding? She had to ask us 4 times what movie and time we wanted. These things arent enough to make me stop going because at the end of the day there arent many more options in Montgomery. I just wish the management would polish up their customer service.

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