|7825 Big Sky Dr, Madison, WI 53719, USA
Alcohol Policy: Customers appreciate the option to enjoy a drink while watching a movie but criticize the lack of control over alcohol consumption. Some patrons have had negative experiences with intoxicated individuals disrupting the movie.
Concession Stand: The speed of service at the concession stand is a recurring issue. Customers have reported being late to their movie due to slow service.
Staff Behavior: Mixed reviews on staff behavior range from friendly and polite to apathetic and uninviting.
Online Booking: The cinema's online booking system and Marcus Rewards program are generally well-received. The rewards program eliminates the "convenience fee" for online ticket purchases.
Seating Arrangements: There have been instances where the seating arrangements were not enforced, leading to disagreements among patrons about who sits where.
Value for Money: The cinema offers $5 movie nights on Tuesdays and Thursdays, which customers appreciate. However, some find the food and drinks to be overpriced.
Rewards Program: The Marcus Rewards program is free and offers benefits like free popcorn on $5 movie nights.
Seating: The reclining seats, especially in the UltraScreen and DLX theaters, are a hit among customers.
Food and Drinks: The cinema has a bar and a restaurant. While the bar receives moderate reviews, the restaurant's cleanliness and food quality have been criticized.
Sound and Screen Quality: The Dolby Atmos sound is praised, but there have been complaints about the screen being too dark, possibly due to the use of a 3-D projector for 2-D movies.
Parking: The parking lot can get crowded during peak times, but street parking is available as an alternative.
Lobby Area: The lobby tends to get congested during peak hours, and lines for concessions move slowly.
Marcus Point Cinema is known for its upgraded seating and sound systems, making it a popular choice for moviegoers in Madison. However, the cinema could improve in areas like concession service speed and alcohol policy enforcement to enhance the overall customer experience.
They really need to sharpen up the plan to let people drink alcohol here. Dont get me wrong, I think its awesome to have a beer and watch a movie, but there are some serious flaws the way its done now. The last 3 times me and my girlfriend have come here for a movie weve paid the extra money to sit in the UltraScreen and have a really cool movie going experience. That would have been the case had it not been for the hammered idiots that weve had the unfortunate pleasure of sitting next to every single time. Last time we went (about 2 weeks ago) the guy next to us stumbled in with 2 liquor drinks, plopped down next to us, kicked his shoes and socks off then proceeded to pass out immediately and snore like a pig for the entire movie. Only waking up for brief seconds to mumble some inaudible nonsense at full volume. Thats just one time. Weve had worse than that too. I like the idea of letting people have a drink while watching a movie, but you cannot let someone get completely powerbombed in the bar and then take another drink to the theater. This is literally the only complaint I have about this place. Fix that, and you have a 5 star establishment.
Theyve stepped up their game the last few years. Theaters are pretty nice now. They just need to keep them a little cleaner and try and make it clear to people not to use their phones in there. They also need to enforce the seating arrangements as the last two movies Ive gone to see, theres been disagreements with several parties as to who is supposed to sit where. The restaurant used to be really nice, but its started to show a lot of wear and it doesnt look like they clean it very often. Had to wipe down my table and seat when we sat down the other night and most of the other tables looked much the same. There are also no servers, you have to go up to the bar to order. Not that big of a deal as the bartenders are nice. We had the pizza, which was really sub-standard. More like a frozen pizza just warmed up in the microwave. They also used to have Guinness, which for some reason they dont anymore.
I must be going to the movies on different days than all the haters even though I go there very regularly... This is my favorite theater in all of Madison and Ive been to almost all of them. Ive always had fast service and a friendly worker. The concessions can take a smidgen longer than I like but thats usually on the nights with free popcorn and the slowness is often customer related with trying to get their salt on and just plain not paying attention. It might be ideal if they would put like a salt shaker stand off to the side or something. The only other thing that would be nice would be the do-it-yourself butter stands. I love their kiosk ticket stands, getting tickets online (which doesnt cost extra if you get the card thing, barely any junk emails), and I LOVE their dream loungers. Its hard to not be in a recliner after getting used to that!
The remodeling of the theater impressed me as I had not been there since it was redone BUT...the concession service is beyond slow, uninviting and infuriating. I have given this theater 3 chances and the last 3 times I have gone there, despite being on time for my movie, the concession service resulted in being late for the start of the movie. I tried to be gracious thinking it was maybe a busy day/time, a difficult customer or a newly-hired staff but 3 strikes....youre out. The pace of service at the concession can only be described as "glacial"....icebergs move faster. Categorically a huge let down and one of the first impression made to customer service. And I agree with other posts--cashier was apathetic, flat and passive about providing good service, or even a smile.
The Marcus Point Cinema is a terrific place to catch a moving since they upgraded the seating - I adore the reclining seats. Even the seats in the front of the theater provide a great experience. I also appreciate being able to pick my seats when I order them online - no need to get to the theater early to secure the best location. I joined the Marcus Rewards program, which means I dont have to pay the bogus "convenience fee" when ordering tickets online. Im also a fan of $5 movie night on Tuesdays (free popcorn for Marcus Reward members - woot woot). The parking lot can get crowded at peak times, but I can avoid the congestion by parking in the street. Lines for concessions move at a lethargic pace. The lobby area is small and gets extremely congested at peak times.
Since the remodel, the theater is Great! Drinks can be a little pricey at the Take 5 bar, but its a theater so what do you expect. The new DLX (same Ultrascreen Theater as always, but stipped of the old movie style chairs and new plush lounges are in) is comfy and the Dolby Atmos sound is amazing. The other theaters are nice now that most or all of them are Stadium style seating. $5 Tuesdays (all) and Thursdays (Students) are amazing! I use to go to the AMC, but since they jumped their prices, and Marcus renovated its building and has lower weekday prices, I made the jump back to Marcus. The new movie reward program also is free vs. $10 at AMC, in addition you can get your tickets online w/o having to pay an extra $ amount if you are a rewards member.
Right from the previews, the screen was dark. Day shots were dark; night shots were almost unwatchable. The video quality was awful. I could easily spot the problem: they were showing a 2-D movie with a 3-D projector. When you see a dark movie, look at the projector: If you see a double image, theyre using a 3-D projector, which makes it dark. I go to movies expecting a better image quality than I would get renting a movie and watching at home. I dont need to spend $7.50 or more plus concession costs to watch a dark movie I have to make an effort to watch. Any movie theater that is too lazy to play a movie on the right projector doesnt have enough respect for its customers to be worth returning to.
If I go to see a movie these days, I insist on seeing it in the reclining comfy chairs at the Marcus Point Cinema! The theater was neat and clean and the help behind the treats counter was very polite. (They actually appeared to like working there!) I also like to see a movie in the bistro section. There is nothing like having a loaded plate of nachos while enjoying a movie! (And a cocktail too.) The only issue with the bistro is the higher cost of the food. That being said, the quality and flavors of the food are very good. Also, the portion sizes are more than adequate to satisfy anyones appetite. After writing this now, I think I just talked my self into a movie and a plate of nachos!
They said there were only 14 seats available, had to sit up front. Too close to screen, had a migraine within 10 minutes. Almost the entire top of the theater was empty and couldnt move. Had to sleep through the whole thing because of not being able to see and migraine. When I told 3 people about it they said thats too bad. They cant sell anything thats not listed on the computer that isnt open. I asked how come the top part of the theater was almost completely empty. They said they had no idea. I expected at least to get two tickets for me and my friend to come back again. But they said there was nothing they could do about it.