ExplorationWorks

Address:	995 Carousel Way, Helena, MT 59601, USA
Phone:	+1 406-457-1800
Site:	explorationworks.org
Rating:	4.7
Working:	Closed Closed Closed Closed 10AM–5PM 10AM–5PM Closed

Location

Photos 100

Reviews 23

The Honest Truth by Rachel Arnold

Honestly Im not quite sure how to express my disappointment for the lack of quality customer service. Firstly when I purchased tickets to the nightmare affair all day event the lady who processed my transaction double charged my debit card she promptly sent me an email of apologie and promised me my account would not actually be double charged and that book keeping would fix the error that day (Saturday ) and my account would be credited the large difference almost 2 hundred dollars by Monday. and well here it is Tuesday and my account has not been credited the large amount instead the original transaction has posted to my account which any one who works in book keeping knows that that would mean they batched and processed the transaction already (why not issue the credit when the batched the transaction? Thats my question) that it is saposs to be. I have tried calling yesterday and today and have been told that messages have been left with both the lady who made the error and the bookkeeper but no one has returned my calls yet. The event it self was fun except there was some issues on the auction corrdination my husband placed a winning bid on an item plus donations by us both with call for cash and when we went to pay and collect his prince memoribila basket form the action the invoice ladies there tried telling us he didnt bid on prince basket but instead he placed a higher bid on some wine and chess thing we dont drink so thats inmpossible he only placed in bid on prince When I asked them to please look into the lady got kinda rude and told us that what he won so thats what he must pay. I promptly returned to the auction slips with the numbers and winning bids that where placed where each item was and collected both prizes in questions bid sheet which clearly showed my husbands number bid won the prince basket and the person one number higher then him won the wine and chest. We returned to the invoicing ladies and they reluctantly fixed the error and that issue was resolved so the event it self was not with out error but it was fun and we where planning on going next year because it seems like a great cause and my family loves the exhibited but now Im not so sure Im just not ok with any company making a promise to fix an error made on there part and not following threw with resolving the error as promised. For now my review stays at 1 star I will update my review to reflect accurately if and when the issue is resolved and if it was resolved by exploration works or if my bank resolved the issue instead. Word to the wise purchase your own tickets your self online for events do not call the main line or this could happen to u too. - Mrs Arnold Update to 2 stars pending credit for next update - bookkeeper reached out to me and informed me that she has processed the refund on her end but because they use a a new third party provider for processing batching and refunds it can take 3-7 days for the refund to credit to my account.

Grace Johnson

Nice interactive exhibits that keep the kids interested. A pretty little garden outside that encourages outdoor discovery. Seems like theres always something going on, such as camps, after school programs, field trips, early education classes, monthly adult education evenings, and weekend special hands on activities. Lots of fun!

Renee Kockler

Even though we are out-of-towners, we have a membership, which grants us access to other science museums in the country. The staff is friendly and professional, and my kids have thoroughly enjoyed several summer camps as well as the exhibits.

Joshua Schultz

Its hard to have a great science museum and keep exhibits interesting for both kids and adults over a long period of time but they do a great job. Exhibits are rotated every quarter. They also do well staying community involved.

Maureen MacDonald

The place at peak setup might rate 5 *, but when we went many of the displays were not set up and missing pieces so as to be not able to interact or play with it. About 1/3 of the whole place was unplayable.

Kimberly Shire

Small but mighty science center. My kids love to play here and I love that their exhibits are all interactive and well-designed. They have a free day for families once a month which is so appreciated.

Jody Branting

This is a great place for kids to run and explore. Exhibits change regularly, but the activities that stay are kid favorites. The toddler play area is awesome.

Karl Dutson

Totally worth the 10 bucks! Adults and kids alike can easily get playfully lost in here for hours!

Rebecca Skeldon

Were members and love all the different exhibits that rotate! The active beehive is our favorite!

Colleen Rodriguez

9.00$ for adults and 5.50 for kids. Up and down stairs, lot of moving and thinking action!

Kevin Ophus

Fun once in a while. Exhibits are rarely updated, but its a good spot for events.

Joe and Amy May

Lots of exhibits that are fun and engaging for a large variety of kids.

Damara King

Great entertainment for the kids. Affordable. Delicious ice cream.