|Address:||29 Chestnut Hill Rd, Litchfield, CT 06759, USA|
|Working:||12–4:30PM 12–4:30PM Closed Closed 12–4:30PM 12–5:30PM 12–5:30PM|
I purchased a Groupon for a Wine Pairing Class, followed all the instructions and signed up exactly how i was instructed from the Groupon. Went to Haight Browns Website, under the CLASSES page, i found a wine tasting to sign up for. Successfully was able to sign up using my groupon number which was ACCEPTED by their website and i received my confirmation and tickets to the event in an email. Me along with 3 other family members had to take time off from work, drive over an hour to get there and then showed up with the confirmation and tickets and were denied entry to the event. They claimed that the tasting we signed up for was not a "class" that we could use the groupme for (NO WHERE online or on the group me did it say there were any restrictions, and their web page accepted and processed the groupon when i signed up for the class under their CLASSES tab on their website!) I was very disappointed and asked to speak with the owners about the situation and were in turn treated incredibly disrespectfully! The owners Amy Senew and her husband would not even let us speak and explain what happened and said "No Im going to talk I dont care what you have to say" when we politely were trying to explain and continued to insult and be disrespectful to us. Stay away from this vineyard i now have to fight over a refund and am trying to have this business taken down from the Groupon website for promoting Haight Brown as it is false advertising and we did not get the service that i spent $65 on! I am severely disappointed with groupon and Haight Brown for the experience we just went through and am sorry that Haight Brown is giving groupon a terrible reputation the way they treat their customers and do not honor their own tickets. To make matters worse the owner lied and said they emailed everyone who purchased the class ticket through groupon saying that the one specific class we signed up for "Was not considered a class", once again despite the fact that they processed and accepted my groupon and had it listed with all the other Classes on their website under the CLASSES TAB. I did not get any such email from them, and when i asked the owner for proof and to show me the email, they could not present it and when she did a search of her inbox for any and all emails sent to my email address the only one that came up was the confirmation email and tickets that were sent for the class. This business and owners are full of scammers and swindlers and I strongly advise to avoid this horrific customer service and vineyard at all costs!
The first thing we noticed when we arrived was just how deserted this winery was at 5 p.m. on a Friday afternoon. There were three cars in the parking lot, two of which were employees. The lobby wasnt much better, housing little more than an empty deli case and aging armchair. We didnt see a soul until we got to the bar area on the second floor, and only one other couple came in afterwards. The workers were friendly enough, and knew enough about the vineyards offerings to serve us quickly. The service at times seemed too brisk; particularly when we ordered a cheese tasting and the server did little more than rattle off the names of the offerings before scurrying back behind the bar. The wine itself was meh. The two of us shared two bottles: the Riesling and the Strawberry Bliss. Im no connoisseur, but I enjoyed the Riesling well enough. The Strawberry Bliss, on the other hand, was simply Riesling with strawberry flavoring added - and thats according to the bottle. It wasnt bad by any means, but was a little disappointing to see at a winery - no less one that claims to be Connecticuts oldest. Aside from being sparsely populated, the winery itself is pleasant. Traditional wine making equipment decorates the front lawn, which is nicely complimented by a tree-lined walkway to the front door. You can see the grape vines on the side of the main building as soon as you pull in, and the rear terrace offers views of the rest. The owners clearly dont fancy themselves a big tourist trap - farming equipment is plainly scattered around the grounds, and the vineyard has more of an agricultural atmosphere than that of a tasting room. All-in-all I think this vineyard can best be described as nice enough. Everything is of enough quality to be enjoyable, but nothing will blow you away and there are some pretty glaring flaws. It was a nice place to stumble on after a hike nearby, but certainly nothing to make a trip for.
My wife and I bought a Groupon for this place. It was $16 for a wine tasting for 2, including a cheese pairing and free wine glasses. Sounds like a great deal, right? Not so much. For one thing, we were the only people there when we got there. Normally that wouldnt be a problem, except the bartender had no one else to take up his time, so he rushed us through the tastings. It took less than half an hour to do tastings of 12 wines. We would take a sip on one wine and he would be hovering there with the next bottle. Also, not to be all "the food is terrible and theres not enough of it," but the samples of wine were pretty tiny. The bottles had automatic pourers that were supposed to measure out the same amount each time, but it didnt work. Sometimes youd get a full amount, sometimes youd get half, and the bartender didnt top it off. And neither of us were impressed with the wine, either. Were not even close to wine snobs, but we know what tastes good, and it was only 3 or 4 of the wines we tried. We wont be back again, and we recommend you dont go, either.
The wine was ok, the service on Friday 8/4/17 not so good. I think it may have been the owner that was running around stocking and emptying boxes etc. The bar was full and there was one girl doing tastings. We were there over an hour and a half for I think seven wines. She poured them, said what they were and then walked away. She was new and she apologized for that but the owner or whoever the other person was, was on her phone and very much a busybody. Why didnt she noticed the full bar and people sitting around waiting for a tasting. The tastings for $12 and $15 each so you were paying a good price to be served. The winery itself seem to bit run down and there was way too much going on. I need to concentrate on their gas and the wine. Not impressed. We did purchase a bottle of Cabernet, as I feel Im trying to keep local businesses in business but I would not recommend this place. So many other wineries in the area with much better service and atmosphere.
Amy, I can not thank you enough for making yesterday possible! Deanna was positively perfect in her role as our tour guide through 11 wines paired with artisan cheeses and chocolates. The musician, a regular at HBV, was versatile, highly talented, and added to the atmosphere wonderfully. Each of us felt as though we had experienced an above-and-beyond gourmet treat for our palates as well as a reprieve from our cares. We genuinely appreciate what you made possible yesterday and look forward to visiting HBV again soon!! Sincerely, Tina