|Address:||290 Byron Nelson Blvd, Roanoke, TX 76262, USA|
Smallish place with some really fun after slides. Clean enough but the employees seemed pretty clueless. I stood in line for food for an hour, hardly moving at all. At one point, a manager-type person came over and was picking up trash, The lady in front of me told him how long we had been waiting and that this length of wait was simply unacceptable. He smiled and said that the internet was out and so they had to do everything by hand. The customer friendly thing to do would have been to open the other lanes (there were four lanes, but only two were open) and take orders himself if he had to, or start handing out coupons or take SOME sort of compensatory measure. But he just smiled and blamed the internet. When I finally reached the front of the line, I asked for a salad, which they had advertised on the walls outside buy the menu, but, they had no salad. ( And the smoothie place was not open either.) Later, I was in the little shop where they sell ice cream, waiting to be helped, when a HF employee walked in and cut in front of us in line (He was trying to resolve a matter with another patron, but we were clearly waiting to be helped. I spoke up but he said that he did not see me). When we were finished (we left early because the music was loud and atrocious. I could take no more.) I went to the little shop to return my locker key and get the refund of $2.00 the guy who had given it to me had told me I would get upon returning it. I handed him the key and he said "Thank you. Have a nice day." I said "You told me that I would get $2.00 back." "Oh, well, do you have the receipt?" he asked? Thankfully, I did, but, if I had not had my receipt, it would not have mattered that I just handed him a key. He would not have refunded my money. So, if you get a locker, hang onto your receipt if you want your $2.00 back. On a nicer note, as we were leaving, I noticed that they had some signs with moralist messages on them. I liked that. Other than the waiting in line (for some VERY subpar food) and the cutting in line by the employee, the water slides and they wave pool were fun. My kids loved it.
We visited this park while we were staying in the area. We live in New Mexico and dont have a waterpark like this near us so we were excited about it. All of the employees were extremely friendly and we appreciated that. Unfortunately the slides in the area where my two-year-old would have liked to play were closed due to repairs and so there wasnt a whole lot for her to do. We were told that if it started to rain in the park had to close that we would be able to get a pass for another day, which we appreciated because it was fairly expensive for our family of four, and it was very cloudy/chance of storms. We left around lunchtime with our reentry bands planning to come back after lunch, however; when we got done eating it was pouring. We called to see if we can get a rain pass since we were planning to be in the area for a couple of more days and were hoping to be able to come back and we were told that we cannot get a rain pass because we were not there at the time it started raining . We were pretty disappointed by this because we were only able to stay from 1030 when they opened until about 1:30 when we left to go to lunch. as I mentioned before it was 80+ dollars for our family of four. Overall, my kids had a fairly good time and the employees were nice I appreciated that there were plenty of lifeguards and lifejackets available it was a little bit disappointed in the way that the rain pass worked out for us especially since we are only here for short time.
We are season pass holders and have been since 2012. The concept is great but it fall short and every year it gets worse. This establishment is run my clueless teenagers. The Sharkys at this place is the most disgusting food establishment I have seen out of all the 7 parks they have. Im surprised the health inspector hasnt shut this place down. Look at the filthy walls by the order windows, food all in the tracks of the sliding glass windows makes you only wonder what the rest of the place is like. We went yesterday and someone threw up in the wave pool and they made everyone get out for 30 minutes. Is 30 minutes even long enough to clean up puke in the water? I never seen anyone go out there to clean up anything, I understand they probably treat it with chemicals but 30 minutes will clean a pool that large? We didnt get back in and left. The Lazy River is the place to go if you want to smell like pee when you get out. It looks like pee and smells like pee. There is always tons of debris in the lazy river and the walls where the water levels off is black with black looking mold. The showers only worked half the summer and thank god they were yesterday after the kid puked in the pool. This location use to have their own facebook page but I think the negative comments and complaints made them close the page down. This place could be so much better than it is with a few small improvements but I dont see it happening unfortunately.
I went with a friend of mine to visit Hawaiian Falls on Champions Day. My daughter is four years old. She has a hearing loss and vision difficulties plus hypotonia. She was very nervous about going down the small slides by herself so I went down there with her. The manager told me I was not allowed to assist my daughter down the slide. I said, "I was told this was Champions Day and that I know that the other parks allow the parents to go down the slides with their special needs kids on these days. Isnt that why you opened up the park a couple hours early for these kids - so they can have accommodations and enjoy the park too?" His words exactly to me were, "we cant make exceptions and if she cant safely go down the slide by herself than she cant go at all." Seriously? Why do you have this day at all for our kids if you cant accommodate their needs? On top of that, they were allowing tons of kids and families in that clearly did not have any special needs. I saw 1 and 2 year-olds going in over my daughter, an elementary aged kid spraying everyone with one of the hoses on the bridge, etc... - But I cant go down the slide with my 4-year old to make it safer for her? We are a family on at tight budget because of her special needs, we cant afford to spend $20 down the drain and be treated like second class citizens. *Note to the manager: Accommodations and "exceptions" are not the same thing.*
If you have a young family or are a stay at home mom, then you would fit right in. I arrived at the park on a Monday morning at 10:35 a.m. and there was a line for entry to the season pass holders. I had a special coupon so I had to wait in the regular line. The girls processing the purchasing of tickets must have been new because they took FOREVER to process two families in front of me! By the time I got in, the long line for season pass holders was almost gone and along with that, ALL the lounge chairs. However, no people were on any of the chairs but their towels were as well as coolers on the tables. I figured it out, a ton of stay at home moms, probably from Southlake, all meet up here. My youngest, age 9, enjoyed the rides but my oldest, age 13, got bored quick as there are limited rides. The park is small. The cabanas are $75 a day on week days to rent and $100 a day on weekends. Way too expensive. Their food is very limited but the kids enjoyed what they did have. It was okay for a one time visit but Ill not go back. Again, if you have small children the park is perfect. By the way, dont arrive after noon or youll be sitting on the grass. They place gets real crowded. Do yourself a favor, arrive at opening and most important, buy your tickets on line which allows you to go straight to General Adminision.