Century Arden 14 and XD

1550 Ethan Way, Sacramento, CA 95825, USA

Address:	1550 Ethan Way, Sacramento, CA 95825, USA
Phone:	+1 916-922-4241
Site:	cinemark.com
Rating:	4.6

Location

Photos 100

Reviews 4

Dan Athey

I was really excited to come here after the remodel, and I was sorely disappointed. The facility is nice and new, and I love the reserved seating, but thats where the good ended. The entry design is slightly confusing, with clientele purchasing tickets blocking most of the entry doors. The whole place was dirty and messy - quite a feat for a brand new theater. The bathrooms were small and cramped (3 urinals and 3 stalls only in the mens) and INCREDIBLY dirty. The womens bathroom had urine all over the floor and seats and the toilet seat covers had not been refilled. In the movie auditorium it looked like they hadnt cleaned up after the last movie as there was popcorn all over the floor on the way to my seat. Side note - Cinemark used to use real butter, but in this theater they have changed it to "butter flavoring," aka vegetable oil. Yuck. Our seats only reclined halfway - I could put my feet out, but was unable to lay back. While this may be intentional, I dont like it, and the Folsom theater with these seats does not have this restriction. And now for the customer service - it was horrendous. The workers were the most oblivious people I had ever met. I stood literally in front of a worker waiting for popcorn and had her pass by me, turning her head back and forth where her eyes SHOULD have seen me no less then 5 times. It took me multiple verbal attempts to catch her attention. After requesting popcorn and a drink she got the popcorn but refused to get the drink I had asked for, instead directing me to the self service drink area, despite there being a fountain drink dispenser directly behind her. Waiting in line to pay was just as bad - there were employees at 5 registers, yet only two of them were open. One was having a very involved discussion with a manager, both who appeared blissfully unaware that there was a long line of customers. One had his back to the customers and was sorting some sort of sauce packet on his counter. The third non-operating register and cashier were just standing there staring off into space. The worst part is that my wife came back the same day (Dec 28) to see another movie with her friend and had an even worse experience, including paying for nachos, having to get them herself when she asked for them from a worker, and finding AFTER the fact (because theyre in a section you cant get to without paying) that there were no jalapenos available, AND finding all the medium drink lids gone. Suffice it to say, I recommend you go to a different theater - there are plenty in the area if close proximity run by many different companies and with similar amenities. I will certainly never come back to this theater.

A Private User

STAY AWAY! RATS, IDIOT STAFF, PERMANENT HEARING DAMAGE! You do know this theater has rats,right? (See the other reviews) Well, theyre deaf rats, and theyre in a foul mood, because the idiots who run this theater have ruined their chance to enjoy a nice movie. My family tried to enjoy "Insidious" on 7/25/10, and this theater and its staff are so awful, we will never go there again. We will also never go to any other theatre named "Century" or "Cinemark". Neither should you! Cinemark owns the Century theater chain. STAY AWAY FROM CINEMARK THEATERS UNLESS YOU WANT TO HAVE A TERRIBLE TIME!! We had our fingers in our ears while they played 20 minutes of ear-splitting trailers for stupid movies made for stupid people. We kept complaining, and the dopey slaves who have to work there for minimum wage kept saying they didnt know what to do, but it would be quieter once the movie started. LIARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The movie started, and it was just as loud. We had to go out another 1/2-dozen times, and the manager actually spoke the following words: "Uh...well, the studio recommends playing the volume at a 7." So its come to this: Americans actually are stupid in the exact ways shown in the movie "Idiocracy". Had he been raised to USE his brain, he might have thought to walk over to the theater, open the door, walk in, and ASK HIMSELF IF THE SOUND WAS TOO LOUD!!!!!!!!!! So, next time you find yourself considering an investment of several hours of your time at any Century or Cinemark theater, go rent the movie "Idiocracy" instead, and ask yourself if we have turned America into Idiocracy now, not in the future. Heres something you can do first: Google this: HEARING DAMAGE MOVIE THEATRE You can copy and paste it into Google; its easier. You will get 152,000 listings warning you that JUST ONE NIGHT in the Century Complex Theatres will cause you to spend decades saying "What?" all day long for the rest of your life.

Michael Florentino

Brand new theater does not disappoint! Its hard not to miss the new Century 14 Theater with its huge "Century" logo green column. The parking lot is very spacious so no need to bring your can opener. You can park relatively easy and no need to worry about getting your car dinged. As you enter the theater, you will be greeted with a bright and airy lobby with high ceilings. The concession area is well organized. They have a main one which sits in the middle of the hall and the other is towards the wall. You dont need to form a line just go to your favorite snack and order. You can then pay for your items at several checkout stand towards the theater auditorium entrance. While the box office lines were short it was moving along fine. I ordered my tickets online so I just showed my smartphone QR code at the auditorium entrance and youre good to go. We watched Arrival on the main auditorium and its pretty darn big. Huge speakers adorn both sides of the auditorium. The seats are plush, soft and adjustable so choose the best seating position for your pleasure. If you are a short person, youll have your feet dangling and its harder for you to get up. While the movie is so so the experience so far is top notch. Im really pleased with the modern touches and conveniences throughout the theater. While I am going to missed the iconic domed auditoriums this new Century theater I welcome this new and modern theater to Sacramento.

Jack Sparrow C

Went there to see Rouge One on a weekday(first time there) Was greeted by a friendly almost like host near the entrance. Soon as walked in I was sort of perplexed where to go as far as getting popcorn and soda. The Beer and other food is up front which of course is the bigger markup and sell point which I get. But the buying of popcorn and sodas was really no clear line to where to start. Once wandering around pretty much aimlessly and trying to figure out the start of the snack line, I order a Popcorn and drink simple enough and also ask for EXTRA butter on popcorn( I was good that week). I had to watch this snack bar attendant scoop the popcorn and then go to another station to get butter?? HUH. You would think they would have a butter dispenser near the popcorn then having to cross cross around snack bar attendants to achieve this task(i am certain not only one to ask for Xtra butta). But wait there is more... If you try to find the straws and Salt(watch your blood pressure) condiment then it s around a different area before where you actually arrive to the one(1) station ticket taker. There is a butter dispenser where you can pour or pump to your arteries content before watching your movie of pleasure. Let me tell you about those seats? Im kind of glad I did not bring my pillow there or it would have been a wrap for me staying over night =)