|Address:||7014 E Camelback Rd, Scottsdale, AZ 85251, USA|
I used to frequent the old Harkins Camelview because it was such a unique experience. They showed independent and foreign films that were often found nowhere else nearby, so it was an excellent alternative to the other cinemas in the Valley. Its been about a year since the new theater opened, and unfortunately, the new experience pales in comparison. More than anything else, I think my biggest complaint may be the ticket pricing. I can justify a price increase because of the new theaters amenities, but the dealbreaker is that there arent any discounts. Nothing at all for students or military, and senior discounts arent offered in the evening (when its most convenient to go). All other Harkins offer these discounts, so these days I usually look at their other locations first. My other complaint is that they dont seem to play the same types of movies that made the old Camelview special. Now and then they will have an independent or foreign film, but its mostly mainstream movies that can be found anywhere else. To be fair, the new theater is very nice. They have reclining seats, gourmet foods, and even a bar. But I dont go to the movies for these things regularly, save for the odd special occasion. It just doesnt do enough to distinguish itself like the old place did, and when you couple it with steep prices when other nearby places are comparable or cheaper, like AMC Esplanade or Cinemark, there arent too many reasons to go here for regular movie-goers.
While its a very nice, luxurious theater, I think the cons outweigh the pros. While reserved seating might SOUND like a good idea, in reality, its not. It REALLY holds up the ticket line. I was there yesterday afternoon and everybody was complaining why the couple being waited on had been there for over 10 minutes. Most theaters make most of their money from concession sales. At THIS theater they seem to discourage concession sales (between the long lines and extremely slow service). Once again, people were complaining when one couple spent nearly 10 minutes being waited on (and they didnt seem to be getting that many things). By the time we got in the theater, we were ready to leave. We ended up seeing a movie different from the one we came to see. Even though the digital signage behind the ticket sellers SAID "limited seating" during that long wait in the ticket line (and after we got tickets), we were TOLD it was ACTUALLY sold out. And yet we are required to pay exorbitant prices for this poor service ($14 for tickets that are $8 at other theaters I normally go to). And (as others here have pointed out) no senior or student discounts after 6 (which results in $100+ cost for a family of 4 with snacks (assuming no alcoholic beverages or food from the restaurant inside)). Yikes!
Very disappointed today as we drove 45 miles to Harkins Camelview to see the movie "Wind River", a 4 Star rated movie showing at 2:15 and got there 45 minutes early only to find out it was sold out. They decided to put it in a small theatre seating 101 people. We were left only to see the movie "Step" showing at 2:10 which was being shown in a theatre seating 211 patrons and there were only 6 people in that showing! Who in the hell is making these decisions on which movie is most highly anticipated for attendance? The decision maker on this should be reprimanded for really blowing this one, as many people were turned away. This is another Harkins exclusive showing, where apparently only people in Scottsdale are catered to and the rest of the Valley must drive many miles each week to either Camelview or Shea 14 to see some of the best movies. Maybe time to rethink your marketing strategy? Incidently, we average seeing over 125 movies each year over the past 8 years, with all but 2 or 3 at Harkins Theatres and theyre still our favorite theatres but many decisions should be reviewed to keep that edge.
Patricia L. Brooks
We frequent the theater we live in the neighborhood but this particular time we ordered our tickets over my phone from a Starbucks down the street with the idea we were going to see the movie this evening I inadvertently bought the tickets for Monday instead of Friday Friday shouldve popped up immediately on my phone I should not of had to be concerned about what day it was but that said when we got to the theater and checked in with my phone the scanner did not pick up that I had made the mistake it went ahead and let us in the theater we went ahead and spent $15 in then when in the theater and sat for 30 minutes waiting for the movie until two ladies came up and told us we were in their seats when I check my phone I realize that I had tickets for Monday and not Friday so we got up and left we went out to try to get other seats and of course they were sold out or just had a couple that were way up in front that we did not want so we wasted 30 minutes +30 minutes driving and $15 of money and then we couldnt see the movie if youre so darn didnt your scanner catch it
SCAMMED by Harkins. We had gift cards for 2 tickets to ANY Harkins Theater but when we checked in yesterday at Camel View Theater in Scottsdale Fashion Mall we were told that they had rescinded that offer the day before! The gift cards had no time limit printed on them so one would think these certificates would be honored as they were bought way before that change. DO NOT BUY GIFT CERTIFICATES FROM HARKINS! We were also told 3 times that the reason they changed their policy the day before was that the theater was more upscale then the rest. On top of that the Arizona Republic ran an ad on ALL HARKINS THEATERS where tickets would be $5 during the weekend. Again we were told that because this was an upscale theater the $5 ticket ad did not hold true for this theater. HARKINS is DISHONEST and SNEAKY!
I have gone to this theater multiple times in my life, with friends and dates and such. For service I find that the staff are moderately polite, though compared to people in the area very polite, and they always seem to be helpful. The concessions are expensive, Ill give it that. The theater is oldish but its not falling apart, the facilities are up to date so I dont ever see its age as a problem. Like all theaters, the popular movies are shown on large screens and the movies that have been out for a while are in the smaller screening rooms, not all the screens are big, but most arent small. Overall, I like the theater and continue to go there often due to convenience and preference.
Used their online service to pay ahead of time and reserve 2 seats. Information was correct but the transaction wasnt going through. Repeated 3 times, then called customer service, they said the theater wasnt connecting to the website?? So THEN I called this Harkins directly, explained my situation to the concierge, who then told me to try another site, and if that didnt work to call back and then hed "see how he could help me"(which is the reason I called him in the first place). After wasting all that time, no comfortably placed seats were left to reserve. I just dont understand why he couldnt just help me, was only trying to get 2 tickets...