|Address:||73 Mazzeo Dr, Randolph, MA 02368, USA|
The theater has large seats, stadium seating and lots of parking, but none of these good qualities are what highlights an experience there. About 90% of the time that I visit this theater, the lights will stay on throughout the movie, unless someone gets up, asks a custodian to shut them and then is lucky enough to have found a competent worker. Today, I had a similar experience, one that was the straw that broke the camels back. I went to see "Lets Be Cops" and 10 minutes before the film started i specifically sought out the manager to ask that there be a vigilant effort to ensure that the lights will be off during the movie. After his acknowledgement, i proceeded to find a comfortable seat, watch previews, and then wait in hope. Ten minutes after the film had started, the lights were still on, so I went outside and asked one of the theater attendants to turn off the lights. Another 10 minutes passes with no change to the ceiling lights. At this point, I went to the customer service desk to demand a refund. The manager was quite apologetic and insisted that the lights are normally on an automated routine, yet I asked, "So, if that is the case why does this happen ninety percent of the time?" Which he the responded by upgrading my refund to a Lux level purchase. I suppose the summation of this wall of text is that despite the comforts a large theater like this is able to afford, the shear incompetence of the staff makes this venue an average experience.
I am so upset right now. Tonight was my 6th time in a row that I visited this theater and the movie was interrupted the whole time by rude, disrespectful, ignorant people. EVERY time I visit, the theater has people that ruin the movie by talking loud and being disruptive. It doesnt matter what day or time I visit, its ALWAYS the same thing. What ever happened to the days when a theater employee randomly checked in? I dont mind paying the ridiculous prices for tickets or food, but after Ive spent $50 on admission and snacks for me and my son, Id like to be able to watch the movie without a bunch of obnoxious people walking up and down the rows of seats or yelling from one end of the theater to the other. Id rather drive to Braintree to AMC. I never have this issue when I go there. Showcase needs to take some responsibility and monitor what is going on inside the theaters. I will not be back, but I suggest you take note of the reviews and fix the issues that consumers are bringing to your attention or else you wont have enough business to keep your doors open.
I will never return to the Randolph movie theater after the rude service we encountered. I purchased 3 tickets to see Superman and the agent at the desk was very rude. I am with my son and uncle downstairs waiting to get into the theater to see Superman vs Batman and another agent asked me what I was doing waiting. Mind you there were other customers waiting around like I was and he didnt ask them for their tickets like he had asked us. We then enter the theater and sit down to find out that we were kicked out of our seats. Confused I go to ask another agent and she was very rude and said well you have to go upstairs and figure that out. I then go upstairs and the agent that sold me the tickets said to her co worker "Oh you about to have a complaint and started laughing". At this point I am very very upset. I told the agent I wanted my money and left. Never again will I go to this theater. My son was so upset and sad that we were treated with such disrespect. TRAIN YOUR AGENTS TO HAVE BETTER CUSTOMER SERVICE!!!!!!
I am very upset about how we were treated at this Cinema tonight. We arrived at 6:05 for a 6:25 showing of Inertellar. After spending money on ticket and concessions we found our way to our seats and waiting until 6:50 before we were told that due to technical difficulty they would not be showing the movies. We were told to go to see another movie. Of course most movies had already stated. In addition, there we no movies showing appropriate for my 11 year old son. We were told to go to customer service and wait in a long line. When I reached the front of the line I was told that I needed to see someone else who was handing out tickets to come to a show at a future date. I asked were else I might find the movie playing tonight and was met with a very rude response from the older woman working in customer service. I am now home at 7:30 after spending 1 1/2 hours driving to and from theater. Very frustrating and would not go back to this theater again.
A Private User
After reading online reviews and hearing recommendations from friends, I went to Showcase Cinemas in Randolph, MA to see WALL-E, my own most anticipated movie of the summer. The theater was crowded, but it was clean and large enough to accommodate the number of people present. I got to the theater 20 minutes early so I could find a good seat. I ended up waiting a long time, because the movie didnt start until *40 MINUTES* after the scheduled showtime. In addition, the animated short Presto which precedes the feature film was not shown, and the opening sequence of WALL-E was cut off. It took me 10 minutes to track down a manager and the staff was rude when I complained. I got a re-admittance pass but they refused to refund my money. Ive been to smaller theaters, older theaters, and theaters that were not as clean, but Ive NEVER been to a theater and had an experience like this. Save your money and go somewhere else.
Normally this is my go to theater but tonight it was horrible! Buying the tickets the girl was nice and efficient. Getting snacks was a bit of a nightmare. It was the guys first night (which I worked retail and have sympathy for him, so in my book it wasnt his fault.) He had no idea how to work the computer, ring in rewards cards or even what the product was (had to redirect him to the proper drink three times) why would you leave him alone? Management should at the very Least have someone with a person on their first shift. At least long enough to learn the computer. Thank goodness Im an honest person because the guy was convinced that I already paid for my stuff. His first night was going so rough I really didnt want to make it worse. Then my movie was supposed to start at 11:50...... well its 12:25 and still hasnt started. Hmm wonder if its the projectors first night also.
Ive been here only once so far, and the experience was... interesting. Good: There are lots of food options. In addition to the regular movie theater concessions, this one also has an extensive Ben & Jerrys selection, along with delicious B&J milkshakes! They also have a Famous Famiglias and a Nathans. The staff are super friendly and efficient. Bad: The theater we saw the movie in smelled like urine. Okay... not the whole theater, but the entranceway did, and thats disgusting. Yuck. Weird: The front entrance is not an entrance. You have to drive to the back and then go in through the back entrance. Then there are three floors to the theater, and the second and third floors are BELOW the first floor. You may have to descend two flights of escalators to get to your theater.