DoubleTree Resort by Hilton Myrtle Beach Oceanfront

Reviews 3

BR

Brandi Gearheart

My husband and I stayed at Springmaid for six nights last week .I really thought the resort was very nice, however, I do have a couple complaints. I will start by saying that I chose this resort because it is dog friendly and oceanfront.They charge $30 a night for my dog to stay. I would not have a problem with that if they used the money that they get from dogs staying to ensure that their outside pet area and rooms are kept nice and flea free. The outside pet area for dogs to potty is nice and the people that stayed there while I was there kept the area clean. The problem is that they have a major flea problem in the pet area and/or rooms. It is great that they allow dogs and have amenities for them but they need to use the money that they get from dogs staying there to have the rooms and pet area sprayed for fleas by a professional exterminator. My dogs has only had fleas one other time and I have had him for seven years. I put the best flea treatments on the market on him, bathe him between treatments and he takes heart worm medicine which also has flea protection in it. They would have to have a major flea infestation for me to find fleas on my dog when we got home. If you are going to charge $30 per night for a dog, then the pet rooms/area should be very well taken care of. Most hotels charge a $30-$60 pet deposit for the entire stay and it is refunded upon check out if there is no damage to the room. The other issue I have is that they have no ice machines. Every hotel I have ever stayed in has ice machine. I have stayed in lots of hotels as my husband and I travel A LOT. I never stay in cheap hotels but I do know that even cheap hotels like Motel 6 and Super 8 have ice machines. The personnel there told me that they would bring a bag of ice to your room upon request. The first day they brought ice to me within five to ten minutes after calling. Everyday after the first day was not good though. I called to request ice and waited for 45 minutes, still no ice. I called back to the front desk and told them that I do not like people in my room when Im not in there and the ice was still not there. My husband and I have lots of valuables in our room and have had bad experiences in the past with things turning up missing. She told me that they were very busy but that maintenance would be to my room within 10 minutes with the ice. We waited another half hour and once again no ice. We really wanted to get down to the beach so we finally said screw the ice we are going down to the beach. When we got back to our room, there was a tag in the lock of our door saying that they went in my room to put ice in there after I made it very clear that I did not want people in my room while I was not there. Nothing was missing and everything turned out OK but I was disappointed that there were no ice machines and we had to waste priceless vacation time waiting on ice. I really didnt have a problem with the room that we stayed in. I will say that the Cyprus Building that you have to stay in if you are bringing pets needs renovations as the rooms are a little outdated and weirdly arranged. A maintenance worker did tell us that they are getting ready to tare that building down and rebuild it. Im giving it four stars because the resort was nice and the Cyprus Building was the only outdated, un-remolded building. I would probably stay there again once the new building is up and the flea problem taken care of.

JO

Joel Frank

Was in Myrtle Beach for business Wednesday night. Had a long day that ended very poorly. Further, Im not a fan of Myrtle Beach. Us folks down in Charleston refer to it as "The Redneck Riviera." That may not be fair and there are nice and classy parts of MB but thats what we roll with. Im a loyal Hilton user. I have always been treated well by Hilton brand hotels on site and on the corporate level. I stay with them whenever possible. The last time I was in Myrtle the bartender at the main Hilton told me to check out this DoubleTree on my next visit. One of the positives about Myrtle is you can stay ocean front in a King bed room off-season for under $100 a night; so the price was right. I booked a King bed and after the bad end of my day all I wanted to do was grab a drink and sit in silence listening to the ocean. I got to the hotel late and threw out to the receptionist the details of my day simply because she was the first kind face I saw in 8 hours. Sarah promptly and graciously gave me an upgrade to a King suite that turned my day around in an instant. Then seeing a cut on my hand she went and got me a couple of bandaids. The main part of the resort had been updated but the rooms still need a bit of work. Outdated carpeting and appliances---but who I am to complain---I had a hotel room with appliances so I consider it a win. The restaurant like most hotel restaurants was overpriced for food which was good enough. The shrimp and grits had too much salt---when using Taso in shrimp and grits you dont need to use ANY salt but again---this is minor stuff that didnt effect my stay. A continued THANK YOU to Hilton. I travel overnight in the state of SC 3-4 times a month and my least favorite experiences at a Hilton brand are usually better than my best experiences at other hotels. 3-4 star hotels and business level brands have very little differences besides the little things that each company offers however Hiltons employees seem to be impeccably trained and actually give a damn about hospitality and seem to take that part of the experience personally. Again want to give much praise, kudos, and appreciation to Sarah who was super kind and professional and should be given recognition from her bosses. --------------------------- I would easily recommend this hotel. For tourists there looks to be ample amenities but I didnt get a real chance to explore. A few minor things / issues / heads up: 1. it is very close to the airport. The noise didnt bother me but it is right in the landing/take off path 2. It is a bit confusing where the main check-in is at. The signs arent great but my issues could be user error as it was dark and I was in a funk 3. Elevators have that classic "myrtle beach" sun tan lotion, sea water, musty funk 4. Restaurant is overpriced but that isnt unique to this hotel and is a common complaint of mine / pet peeve.

KE

Kelli Young

Just okay is all I can rate Springmaid. I was married here 2 weeks ago and almost from day 1 it was a complete disaster. Too many chiefs and not enough Indians is what I could say. I was thrown around from one person to the next until 1.5 months prior to my wedding day when a person by the name of Holley reached out to me. Holley was okay, but I have had better customer service from individuals when not even paying for services, let alone paying $1,000s for a wedding. However, Holley did take control and seemed more organized than any of the others. My wedding day itself was perfect and I have no complaints from the staff, they were great. Its now a week and half after the wedding and I missing several items which I brought in for the reception...including wedding cake items which must be returned in order to receive my deposit back from the cake provider. I am also missing cake toppers along with other small things of which no one can seem to locate, but was told by Holley basically that she normally needs to know what "things" should be kept after the reception is over. Ummmm, things that are mine and that Springmaid didnt provide would be the most logical things to return. Just as I had several of their items packed in with my belongings, which I drove back and returned as they werent mine. I would expect that they wouldnt toss things out (Im assuming since no one has located yet) that they didnt pay for and provide. I can only advise anyone planning a wedding here to stay on top of them with communication and make sure you specify you wish to have EVERYTHING you provided returned back to you, even so much as papers and/or boxes things came in. I would not recommend Springmaid to others. Just as many others mentioned, one of my guest arrived at check-in only to be told that the room wasnt available, but yet she could see the note stating it should be in their system. The entire front desk is a Joke, expect to be in line 20+ mins just to check in by receptionist who are very nonchalant about any and everything pertaining to the guests. One of the rooms had a slight mildew smell, but overall they were clean. Nothing extravagant, just plain, simple basic oceanfront rooms in the live oak building. I dont have any personal complaints about parking, but I could see it got full very quickly. We are very frequent travelers and this Resort was very close to the bottom for not impressed. Yes, I shared the best day of my life here a few weeks ago, but it was the atmosphere, friends and family, along with several staff members that made it all worth the while.

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