|Address:||400 State St, Schenectady, NY 12305, USA|
First - let me say that the seating and screens are great. The theater is clean and most of the staff is friendly. Ive been going here since it opened in Schenectady - when it did it was touted as a new movie going experience unlike the big chains. What I experienced tonight was just the opposite. I brought my 2 children to watch Finding Dory. I first got 2 pizzas and 2 large sodas. $26. Thought it was high, but so is most places. I went back up for a large popcorn and 2 candies. Another $16. I asked for one of their lids that they tout as innovative. Its a plastic top that can double as a small bowl. They wanted a buck. I told them I had already spent $26 and $16 and I wouldve had a $1 off if I ordered it as a combo, so could I please just get the lid. No. I was in disbelief. They called a manager over, and he seemed upset with me - probably because of the rather large line this particular night. I said I couldnt believe they wouldnt just give me a lid - I asked for a refund. He was obviously mad at me for asking - and even pointedly responded "what did you just say" when I said this isnt good customer service. I got my refund. Bowtie lost a customer. Sorry, stop saying you arent a big chain when you service says you are. There is another cinema a mile over the bridge that is 1/3rd the cost and would never treat a customer like this over a 3 cent plastic lid.
The "Bow Tie Cinemas" in Schenectady, NY is one of the best movie theaters in the Capital Region. When it comes to movie theaters in the Capital Region the Bow Tie is one of the best theater in the area. The Bow Tie has stadium seating and good sized movie screens. But perhaps the best attribute that Bow Tie Cinema has going for itself are the alcoholic beverages that can be purchased at the concession stand (Beer & Wine Only). But if your anything like me then the only features that matter are Big Comfortable Seats, Big Movie Screens and Quality Picture & Sound. If those features are important, then I wouldnt watch a movie @ Schenectadys Bow Tie Cinemas. I would go and watch a movie at a Regal Theater. The 2 Best Movie Theaters in the Capital Region are Regal Cinemas. Both are located in the Albany area. Crossgates Mall (IMAX) Colonie Center (RXP)
A Private User
Nice theater RUDE RUDE staff. I went to pay with my debit card and grabbed the wrong card on accident l,she had first said I need to contact my bank yatta yatta but then legit said oh that sucks not our problem in a very snooty tone. Then proceeded to talk about it more and was being short with me the other girl laughed. After the movie I wanted to eat the rest of my popcorn being that I spent $10 on it and refused to give me a bag b/c their inventory would be off. It was pouring rain they really wanted me to walk with a bucket of popcorn? I ASKED TO SPEAK TO A MANAGER and she said I was just joking, then didnt get her manager. WORST CUSTOMER SERVICE.
Been going to the Schenectady theatre for some time now. Most visits the staff is friendly and theatres are clean and well maintained. Unfortunately our last visit weve noticed a lack of staffing and controlling your viewing experience. Had one our worst movie going experiences, people talking throughout the show, cellphone usage, not once any staff checking in during the movie to stop this behavior. It sad to loss out on a local theatre due to this experience. Will not be going back any time soon.
Lobby and concession stand are pretty clean...but Ive been here 2 times in the past month and was told we cant go in the theater because they were cleaning it, then get in the theater and it literally looks like a popcorn machine exploded with all its fury in there. Hey I get you wont get every kernal but there was literally cups still in the holder and buckets on the ground. But hey guess we cant win em all
Patrons here can be very rude. Speaking on their phones and talking throughout the entire movie. I typically go on Tuesdays because the tickets are discounted. The only bad thing I can say about the theatre (that they have control of) is some of the rooms smell bad. They have just this dirty/funky smell. Like the upholstery on the chairs has absorbed a dirty clothes smell.
This is a great place to see a movie. All good seats, comfortable and free parking in parking garage across the street with validated parking ticket. The popcorn is the best and the movie tickets are among the lowest you can find. In addition, a movie is a matinee up until 6pm - much better than the Regal Cinemas 3pm.
This place reminds you that you may be able to dress up Schenectady, but you cant take her out... gets the job done as a movie theater, would be nice if you could bring your drink inside rather then chugging it in the hallway. Im sure there are a bunch of insurance liabilities to come with that. But it would be nice.
Love movies? Get their Criterion Club Card and earn points for free movies by buying movie tickets And concession stand. By using the card at both it adds up to free stuff (let the points ride for a free movie or cash them in for free popcorn). Also matinee prices are till 6p.m. so movies are just cheaper here.
Great place for movies ! Having a beer with the movie is an added perk . I will stop by just to buy popcorn sometimes because its so good . I have brought my grandsons to your free movie program & that was also fun with up to date movies . Very clean & comfortable , a recommend for sure
omelette du fromage
Great theater in that seats comfy, stadium arrangement gives great view, audio and video quality are good. Have to hold back one star because the prices at concession are insane. 4.50 for a bottle of water? Its less at Disney. But excellent movie viewing spot.
Place is nice, and we enjoy going. However, they advertise/claim to offer draft beer, but they dont. A staff member told me it has been broken for awhile, and the company hasnt/wont fix it. If you arent going to have it anymore, stop claiming that you do.
Long time customer who really enjoys his movie going experiences at Bow Tie. Clean and well mantained, great staff and better popcorn than most other theatres in the area. Tuesday rates for show and concessions are unbeatable. See you at the movies.
Nice and clean with comfortable seats. Tuesday prices are great, otherwise on part with other theaters it seems in terms of tickets and concessions. They serve a limited selection of alcohol also. Great addition to downtown!
All the screens are long and narrow. Love the services and the opportunity to drink alcohol in the cinema, but if its a popular show arrive early to grab a good seat else you may feel like you are too far from the screen.
Fast friendly service, and always clean. The theaters are great with a steep enough drop from row to row you are never looking at someones head instead of your movie. And the seats are soft and rock a little.