Mohawk House

Reviews 3

RO

Robert Matthews

Went to the Mohawk House last night to celebrate a birthday dinner with another couple. I have always wanted to try this place as my girlfriend lives nearby. The place on the outside is gorgeous, high up on a hill and building made of stone. The bar area looked wonderful and I was amazed to see all of the different beers on tap. The inside is very upscale country, not exactly what I was expecting but still quite tastefully done. I had heard nothing but good things from people about the food so I was looking forward to dining here especially since the menu has a lot of seafood. Upon opening the menu I was a little surprised by the prices (specials were upwards of $50) but I have dined at City steakhouses that were pricier. There were quite a few menu items that caught my eye. Both of us were drawn to the boathouse seafood over pasta; shrimp, scallops and cockles in a creamy Thai basil sauce. We both ordered the cream of mushroom soup as an appetizer. The soup was outstanding, little did we know this would be the highlight of our evening! Service was not good at all. When fine dining at these prices one should expect impeccable service and not to want, need or ask for anything. This was not the case. While our waitress was nice she was not very attentive and the bus boys became our "go to people " when we needed water refills or drinks and corrections in our order. The pasta and seafood was literally SWIMMING in the heavy sauce. There were 2 descent sized shrimp and 2 small scallops with 2 minuscule cockles. All of the aforementioned seafood was terribly overcooked. As she began to eat she noticed something in her meal that was clear not seafood. At first glance I thought it was a deformed cockle shell but, under closer examination we realized it was in fact a piece of plastic! Knowing my way around a kitchen in both design and food I believe it was a piece from a cabinet or drawer hinge wheel that slides to open or close them. We asked the waitress to come over and we showed her what we had found. She did offer to have another dish made for her but my girlfriend was, understandably so, now put off by the dish. The waitress offered to swap it out for an appetizer. What??? I could not believe what she said. "How about bringing another menu and she will order another main course?" I told her. She agreed and came back. Next dish was sea scallops with king crab legs. 4 scallops and half a leg. Scallops were cooked perfectly and quit tasty. The crab leg was overcooked and too rubbery to consume. I should note that the waitress took all the silverware with the pasta dish and did not return with any with the new dish causing her to wait again for her to return and ask again for something. Dessert and coffee came and 3 out of 4 of us got what we ordered. Our friend sat there with no dessert until we again asked a busboy to get our waitress. In my years of dining experiences at every level (diners to Del Friscos) have had some hiccups and some disasters but each time it was handled directly and in person by a manager. Our check came without so much as a mention by the manager or the waitress, not even an apology! Her main course was taken off the tab and a small additional amount that we could not quite understand but whatever. Unhappy with our experience to that point we decided to cut our losses and go elsewhere (St. Moritz a few blocks away) for after dinner drinks and good times. Visited July 2015

CA

Carrie Ortiz

We had our wedding reception at The Mohawk House on April 8, 2017. Needless to say it was the most unorganized, careless and stressful experience we have ever had. From the very beginning it was next to impossible to get in touch with our wedding coordinator at the Mohawk house, then we were passed off to the owner Racheal who was also impossible to get hold of. We would call several times a day, text, email and no answer. The week before our wedding we had yet spoken to someone about menu choices and when we brought up the lack of professionalism displayed by the owner herself, no apology was given or even recognition for that matter. The day of our reception, we prepaid for 50 bottles of wine for our guests and the wine station was put outside the venue space by the door, which in return caused so much chaos as guests had to keep leaving the room to get a glass of wine and there was no one serving them the wine either! It was just sitting there, outside the door in a bucket of ice. Unbelievable! A minor could have went and poured himself a glass! To add insult to injury, we never even got to meet the owner herself! She never once showed her face at all, not even after us expressing how unhappy we were with the severe lack of communication! To make matters worse, our menus which they printed were a true disgrace!!! The ink was runny all over the menus and looked like the printer was running out of ink due to skips and gaps and smears in the lettering! Seriously!?! Is that what our business is worth? Lastly... our event was to end at 10pm, at 10pm SHARP, the waiters were coming into our venue space and DISMANTELING tables with our guests still sitting!!! They actually turned on the lights, the walked in with no decency at all and just started taking tables down with guests still sitting, getting their bearings together as they were preparing to leave and I was seeing my guests off. Seriously! You couldnt wait until my guests walked out of the room to take tables down?!? Beyond rude! I will NEVER EVER in my life book another event at the Mohawk house. It was a circus show to say the least! No one communicates with you until the very last minute, the owner sees you as a number/check, the waiting staff is rude and incompetent. My husband and I didnt even get our salads until the whole room was done eating! They forgot about the bride and groom! Where do they hire these people? Never again! Not to mention everything on their menu is an up charge and the steaks that were ordered which were supposed to be 10oz strip steaks looked butterflied because they were so thin!!! Never again!!! Stay away

JA

Jackie monsne

I have eaten at the Mohawk House several times and it is hit or miss. This time once again it was a miss. This is the second time in less than one year that I ordered the rack of lamb. My first experience was on Easter Sunday "Oh so sorry, we are sold out" What restaurant runs out of lamb on Easter Sunday? Once again myself and another person ordered the lamb on 1/22 and this time and the waitress came out with 2 lolly pop lamb chop appetizers on a tiny plate. She explained that they did not have the rack of lamb, it was an error and they forgot to remove it from the menu (poor management) in my opinion for an "up" scaled restaurant. In the meantime the rest of the table of 8 was served their meal. With nothing left to do but reorder, myself and another person at the table ordered the pork chop. I ordered it med. well. Of course, mine was under cooked and it had to be sent back. Now the rest of table was already finished with their dinner. The second pork chop came out rare...worse than the original. At this point I sent it back and gave up. The waitress apologized and took it off the bill. In an effort to redeem herself the waitress (after she heard me say, what poor customer service) brought us a small cheese plate (5 min before the under cooked pork chop came out). She also brought us a tiny little sample of desert to share, enough for one bite each. When the bill came, she told us that she didnt charge us for the one pork chop dinner and the appetizer. Considering I did not eat and the other person ate after the rest of the table was already finished, I think both meals should have been deducted. Not wanting to cause a seen and ruin a very special 60th Birthday dinner, we just paid the bill. Moral of this story: Dont order the rack of lamb at the Mohawk House!! Chances are they will be sold out or it is not available.

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