|Address:||415 NJ-18, East Brunswick, NJ 08816, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 10AM–5PM|
First and LAST time at this store! Had our experience been good we would have been repeat customers! We are new to the area and wanted to leave with multiple fish and have a new place that we could go from now on for supplies for our aquarium etc. My husband asked the workers about pricing on a few fish to make sure they matched the label before they bagged them up (the labels had prices but every time we asked it seemed they were just making up higher prices off the top of their heads that didnt match the sticker) After the second one didnt match what the label said I started to think they were trying to up the price! Looked around for quite some time and narrowed down what we were pretty sure we wanted my husband told the guy we were ready and he looked at us and went into the back room. He came back out and we were making eye contact so he would come back over (there was only one other person in the store) and he went to the front of the store where that person was being checked out and started talking to them and his coworkers. After a few minutes he comes over and says he realized we were talking to him earlier after he had already walked away (strange that he waited so long to come back over and say that to us) He then said Ill be right back, goes to talk to the other workers and guy that they are checking out for about 5 more minutes then sends a different guy over to help us. We told him which we wanted but then my husband figured he should probably make sure the price is AS LABELED before the guy goes through all the trouble to get the fish and bag it since everything we previously asked about didnt match up. He points to the fish we want and verifys the type of fish it is, the guy agrees and says yes that is that type of fish. So my husband proceeds to say okay so its 9.99 then turns to ask me if I want another one and the the guy says NO, and proceeds to tell us its DOUBLE the price thats listed saying its actually 19.99. My husband and I were so aggravated he just told us yes that is the type of fish it is (the label listed the type of fish and the price) yet hes now telling us its actually double what it says??? We said how is that possible and why is it that every single fish we ask about somehow what you have labeled is incorrect and the price is actually higher? The guy said we just didnt get a chance to label it yet which made zero sense bc there the label was on the tank of the type of fish he TOLD US IT WAS with the price yet when we read him the label he says no and says its actually double what it says? Dont ever shop here! They made us wait around for help when there were THREE guys working and only one other customer in the store. Why does it take 3 employees to ring up one customer when we clearly needed help and were going to buy things as well. Horrible customer service, and nothing is correctly labeled. Never going back!
The only reason this store is getting a 2 instead of a 1 is because two of their workers spent a great deal of time discussing pros and cons of different items with me. Other than that my experience with Aquaridise has been horrible. I spent $500 on lights which we special ordered through them, I was pretty happy because they were $25 less than online pricing. However, when I called to make arrangements to pick them up I was told that there was no record of a payment being made and I could pay when I came in. I informed him I had paid in cash that day in full. Thankfully I had my receipt! Its amazing to me that they didnt keep a copy of the receipt attached to the purchase order and that they didnt notice a surplus of $500 in their register from that day! The next problems were they ordered black lights when I had ordered them in white which I didnt complain about because it was the same brand so its not a huge deal. Then when I asked for the bracket to hang the lights that I had also already paid for, he said it hadnt gotten ordered but he would try and get it here the next day or on Monday. They apologized for the mix ups when I was there and I went on to spend around $200 more that same day. I called the next day to see if the bracket was there and the worker that day said it wasnt in but they had a $40 one I could buy. He said the one I ordered had probably shipped but he couldnt be sure since he didnt have access to ordering and tracking info etc. I told him another local store had three in stock and could I receive a refund so I could purchase what I needed that day. He said hold on and then came back on the phone confirmed the price and item and said it was there in the store, his mistake. So we went all the way there and they didnt have it! We were again offered the $40 one or we could wait another week for the right one to be ordered but decided to cut our losses and take the refund so I could buy the $25 one I wanted at the other store. I appreciate the workers willingness to help customers decide on products but management needs to seriously step up with their ordering system or they need to stop taking special orders until they have an organized system that actually works. They lost a long term customer because of it. There are too many nearby fish stores to have to deal with consistent bad customer service.
Bought a fish from this store and it died the next day. At time of purchase I asked the staff member what the salinity is. He told me 1.021-.22. When I came home 20 minutes later I started dripping the fish and tested the salinity of Aquaridise water. It was 1.026!!!!! That is way to high! No wonder the fish did not make it. I believe these guys to be dishonest in the business. I have never had good feelings when I walk into this store. I called to explain what happened and the "manager" on duty told me to bring my water in for testing and that he is sure the owner Howie who is a "FAIR" businessman will do something for me. He explained to me that they use to have a 3 day policy but that it was taken advantage of. Nowhere in the store does it say there is a no return policy. My water tested out to be fine and Howie showed me what kind of "FAIR" businessman he is by telling me he cannot do anything for me since I DO NOT spend enough at his store. What kind of owner tells that to customers!!!! A cheap one. He also told me my salinity increased when I transported the fish home. That is such nonsense. Salinity does not increase that rapidly. I read a negative review earlier about this store on Google and I think it is about time more customers come out and review this place for what it really is. There are much better stores out there with better prices, better staff and better service. Just do some research and stay away from Aquarisplice!!!!