WaterView Casino & Hotel

3990 Washington St, Vicksburg, MS 39180, USA

Address:	3990 Washington St, Vicksburg, MS 39180, USA
Phone:	+1 601-636-5700
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours 12AM–11:59PM Open 24 hours

Location

Photos 1

Reviews 4

Dara Lynn

OK... where to start???? My family had to evacuate for Hurricane Isaac so we all decided to make a trip to Vicksburg and stay until it passed. I called 2 days before we left and reserved a non smoking suite for my boyfriend, my son and I and was assisted by a very sweet lady whos name I wish I could remember. She was the only pleasant part of this trip (I wish i could give her credit). We arrived at 3 oclock Monday afternoon and were immediately checked into our room. The room was clean for the most part aside from the filthy chairs, comforter and towels. We loved the balcony overlooking the Mississippi River. Later that evening my boyfriend went downstairs to get a few things out the car and stopped by to pick me up an ice coffee. The staff in the Lucky Bean were very rude to him and didnt even know how to make the coffees that they served. It took them ten minutes just to tell him that they didnt know how to prepare coffee because most people dont order coffee after 5pm. Tuesday afternoon we met with my mother and father and had lunch in the buffet. My parents spent the morning gambling and earned 5 comp buffets on their cards. It was me, my boyfriend, my son who is only 1 and my mom and dad. The IDIOT working the cash register at the buffet apparently cannot count and charged my parents for 5 buffets when we only needed 4 b/c kids eat free. THey were then told they had to use that buffet even tho it wasnt their fault for being charged 5 buffets when only 4 people were dining. SO they lost a free meal (NOT THAT IT MATTERED). After all that idiocy we sat down to the WORST meal ever served on GODS green earth. The food literally looked like pig slop and i think may have actually tasted worse. I was sick for the next two days because of it (SO DONT EAT THIS CRAP IF YOU CAN HELP IT). They double charged us for the room we were in the next day and had an attitude with us when we confronted them about it. The woman working the front desk could not speak proper English. It was a mix between ghetto and country and half the time between the I Bes and I aints I couldnt understand what she was saying. We ordered room service at some point in this mess but never received it. The lady on the phone must have had something wrong with her. She asked me if I wanted room service and I said yes and I ordered what I wanted, she then asked me when I wanted to pick it up. I said No I want room service. She said oh well I dont think we can bring it up to you. The whole point of me getting room service was so I didnt have to go down to the casino floor and be harassed by the rude, illiterate security guards. THIS PLACE IS AWFUL! DONT GO HERE! AVOID IT AT ALL COSTS! STAY FAR FROM HERE! THESE PEOPLE ARE DUMBER THE BRICKS!!!!

Rich Kretzschmar

DiamondJacks is where ITs at and thats a fact. However Vicksburg authorities are on edge tonight as the International Sheriffs Association has gotten word that a robbery has taken place from inside the slot machines circuitry itself a mole is suspected in this ironic tale of the one armed bandit holding up ITs reflection. Telltale clues were left by the bandits as tracks of Indigo Cyan & Orange were discovered in the (IC) Integrated Chip of the slot that paid out a fortune equivalent to all the wealth accumulated within the Ark of the Covenant. Bankers are still analyzing the books of what is being termed the "Pot of Gold - Rainbow Ketch Getaway, a sketchy case indeed. Heres what we do know: A wire-frame model of the mole was given to the service desk attendants last week at Mole Lake Casino in Wisconsin. This circuit matches the identity of a roadway apparition in Bella Bella South Africa where the name Kretzschmar is imprinted upon the stick up persons "shin bone." Doctors nearby at the University of Mississippi Medical Center stated that in relation to the Mississippi river defined apparition of the tiered states of Louisiana, Arkansas, Missouri, Iowa, & Minnesota that form a Bull GI Soldier; DiamondJacks Casino & Hotel actually marks the "shin bone or tibia leg" G/PS location of the Jumbo SAK Thing". A representative of Saks Fifth Avenue Service Center explained that a tube was used from the Southern cardinal direction to extract the Glial cells of Jade that were stolen. "Think of IT, that ~Thing as a calculating B.east who uses a prism to calculate the refraction of 5/3 to determine where satellite cells are present. We do know that officers are scouting the neighborhood of Richwood, LA ever since the Rich Naevus Mole became Revenant. Citizens at Stacey and Richwood have reported the glowing graffiti " TO至 WE 我們 " from the sail of a two mast sailing ketch and the International Sheriffs Association thinks this was the Jumbo GI Bandits get away vessel. "Only in the month of April could such a kärleksförhållande historia affair cause matters to be the objective of the articles concerns & questions" stated Chief Inspector William Prime on ABC 7 Chicago NEWS.

A Private User

(August 12, 2011)- Absolutely TERRIBLE customer service!! My family and I were traveling from Texas to Gulf Shores, AL for vacation when we decided to stop and stay the night in Vicksburg. It was 2:20am when I called Diamond Jacks to confirm that there was an available room for my family. We were told there was and we arrived around 2:30am. We unloaded our very sleepy 2 year old and all of our luggage and then walked into the hotel lobby. We were "greeted" with a very rude lady standing behind the front desk. She doesnt even say hi, she just says "I aint got a room until 3". I explained that I just called and was told there was a room ready. She cut me off and said "Yeah, that was me you talked to!" We were confused but took all of our luggage and toddler and had a seat in the lobby. The whole time my son kept saying "Im sleepy, I wanna lay down." The front desk agent was in a terrible mood. She was storming around the lobby while slamming doors and other things around. About 20 mins later she yells from the back (where we couldnt even see her) "I aint got nothin but smoking rooms!!" So then, my husband and I loaded our toddler and luggage back into the car and left. I have never been treated like this in my life! I have no idea why this woman still has a job. I will NEVER step foot in another Diamond Jacks Casino...EVER! Oh and the lobby stunk really bad too. Stay far, far away from this place.

Jamal Robinson

Im highly disappointed in the new management ESPECIALLY concerning the dining. For years I have attended the former DiamondJacks with high anticipation and respect because I knew of their high quality menu selections. When I come to Vicksburg going to their facilities was always the highlight of my trip. However, I must say this last trip I was highly disappointed at not only the selections on the menu but the quality of the food under the new management. Im not one of those individuals who complain at every little thing that occurs but say that my dining experience was extreme below par than in prior years. My food was appetizing at all and it lacked quality presentation. With the exception of the diligence of the servers/hosts, I can not begin to tell you how this has tarnish my opinion of your brand. I had every intention to refer your company for several reunions and upcoming conventions but Im very concerned and will be considering referring that business else where. Especially after hearing from a consensus of regular players about the reduction of quality over the last few months. I hope that youll will have these matters resolved so that myself, my family and friends can continue to patron your facility in good faith.