Hard Rock Cafe

Address:	424 S 4th St, Louisville, KY 40202, USA
Phone:	+1 502-568-2202
Site:	hardrock.com
Rating:	3.4
Working:	11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–1AM 11AM–1AM 11AM–10PM

Location

Photos 100

Reviews 5

Lauren Noble

This place is a joke. We made a reservation weeks in advance for a bachelorette party, about 15-20 people. When we showed up, we were told that they dont even take reservations. Well, someone there took it from us over the phone, so not sure what the disconnect there was. (We also overheard one employee talking about how they needed to seat a different reservation at 7:30...wut?) Told us we had to wait an hour for a table, so we grabbed some drinks at the bar and hung out until it was ready. When we were finally sat, we were told wed have 2 waiters since we were such a large party. We had 1, so everything was delayed even more. He seemed irritated before we even started. He took almost everyones order, when he got to the last person (the bride-to-bes mom) he got extremely distracted and asked if she could hold on because it looked like his other table was leaving and he had to stop them before they walked out on their checks (wut...?). He regained his focus and finished up our food and drink orders. We sat for another 45 minutes before getting our water. Our WATER. After complaining we finally got our alcohol and the manager (I think) just stuck his head right next to me and my friend and kept asking if we were okay now. (The only reason I didnt think it was another customer was because I saw his name tag, he was wearing a baggy plaid shirt and just looked so disheveled and unprofessional). And it was just a little late for that...I mean I guess were okay now because were finally starting to get part of our order after being here for 2 hours...? Then the waiter came up to us to complain to us about complaining about him. Um. Okay. Then he decides to try and make conversation with the bride-to-be when we finally get our food. So shes starving, trying to finally eat and keeps asking her questions and awkwardly saying how his marriage only lasted 2 years, so, "good luck with that." He was just making her so uncomfortable. Like...do you understand how to talk to people? Are you broken? Then he delayed getting our checks to us because he INSISTED on putting each check in a book, and he only had 5 books so he would only take them 5 at a time. I told him we dont need books, just pass them out. He told me "yeah it just makes it a lot easier for me, I need the books." Oh, well, I mean, as long as everything is good for YOU, you know were all here for YOUR convenience, not paying customers...what was I thinking? Then, he asked us to please put all the signed checks in one pile on the table so that he doesnt have to walk ALL the way around the table collecting them. Seriously? I dont mind helping out but he clearly just could not be inconvenienced AT ALL or be expected to work or do his job. We were then offered free shots of fireball for our awful experience. All our waiter could say was that hed take one, too! And the manager just looked at him and said uh, not on the clock. And he just said "well Ill just be taking some later!" Like...Im really glad this night was all about you, dude. In the end we were there for 4 hours... For dinner. Such. A. Joke. The only kudos I can give is to the bartenders...they were attentive, competent, and fast. The food wasnt bad, but I also only had chicken tenders and fries. I was also starving so Im not sure if the food was actually good or if I was just that hungry.

James Hatcher

Another embodiment of the louisville dining experience... crap food and half assed service. Its as if they search the trash behind other restraunts to come up with the meals that are served. I could only imagine that the toilets are clogged every nite with regurgitated garbage. And the patrons... good God almighty.. the classless, tasteless, obnoxious, Lou Villians....I blame them and their iron stomachs for supporting establishments like this. Call me uptight, but how many renditions of Hank Williams Jr. and Charlie Daniels must be played over and over to gratify these fat drunks. Remove the tables and serve these people dog bowls on the floor and they would probably still reward you with gratuity and 5 star ratings. A word to the owners, cooks, servers, and hostesses, if your heart is not in what you do then cut your losses and find a new job. Youre the scourge of the restraunt industry and you give hardworking people that give a damn about what they do, a bad name. Do the world a favor, close your doors light a match and collect the insurance. If youre reading this, crank the Pandora volume all the way up and shove a handful of dirt in your mouth. Forget the drink to wash that down, its not coming. Congrats, youve just experienced an equivalent to The Hardrock Cafe. Do yourself a favor, go anywhere else but here. If there was a poo emoji to rate this dump, I would give it. P.S. When someone describes how nice the "ambience" is, let me inform you that raccoons also have an affinity for shiny objects and dumpster diving. I would swerve into oncoming traffic before ever stepping foot in this hole again.

Marty Krantz

I will never return to this place. Music waaay too loud. I understand that Hard Rock is a festive environment, but people shouldnt have to yell to converse at a dinner table. The aural atmosphere was that of a rowdy bar full of drunken college age partiers after midnight. Music was mostly frenetic and as loud as a backpack leaf blower. I asked the waiter (had to yell and repeat myself so he could hear me) if the volume could be diminished and he said the bartender was in charge of that and he might or might not. So, volume went down maybe 20% but was gradually returned to ear-splitting level within 10 minutes or so. Clearly the bar is king here and diners are not important. It was Sunday, May 26, between 7pm and 8pm. We just wanted good burgers prior to returning to Abbey Road on the River to see Leon Russell. By the way, I am a rock musician, and I left this establishment deafened and angry.

A Private User

Misery, sheer misery. Had a group of 14. Three of our plates came out about the same time everyone else was fishing their dinner. They apologized profusely while we waited 20 more mintues...then the food eventually came out. One of the three plates had the wrong chicken dish and one the burgers (supposed to be medium rare) was a hockey puck. Waitress offered "desserts", but we were not interested in dragging out the pain. Although I had bottled beer, those with drafts could pick up a free Hard Rock beer glass (it was a special). I asked if i might be able to "Trade in" my 3 beer bottles for a glass for the pain..she said shed have to ask the manager. Are you kidding me? Ofcourse, she never circled back one way or the other. At a MIMIMUM the chicken dish should have been complimentary. Never again.

Lindsay Durand

Super crowded when I went. Asked if I could use my priority seating coupon for being a member of the rewards program and one waitress said yes and then later another said no because they just stopped that day accepting rewards program coupons. Waiter was adamant that I would love the appetizer he called and described as "Wisconsin cheese curds" which they were not it was poutine. I had just asked him for recommendations on vegetarian appetizers and he brought me the equivalent of chili cheese fries. I then ordered a salad to replace the poutine with the dressing on the side and when he brought it out he said he had the chefs put extra dressing on the salad I felt like he was having a rough day and didnt ask for a discount on my receipt but definitely not impressed with the service.