AMC Market Square 10

2160 Sycamore Road, DeKalb, IL 60115, USA

Address:	2160 Sycamore Road, DeKalb, IL 60115, USA
Phone:	+1 815-748-7887
Site:	amctheatres.com
Rating:	3.5

Location

Photos 68

Reviews 4

A Private User

Actually USED to like this theater until recently. Employees were always friendly and efficient, short lines, and always seems pretty well staffed. However, the last time I was there, the ticket seller didnt return my credit card after purchase. I had grandchildren with and didnt realize it until later. When I went back to see if they had it, I was directed to whom I believe was a manager. When I told him I had left it there he barely let me get the words out of my mouth before he said "Credit card.....we dont have any credit cards. I then tried to tell him it hadnt been returned to me, as soon as I began to speak he raised his voice and informed me they destroy all credit cards. When I asked destroyed he again told me they didnt have any CCs. I went back to my card and thought he had misunderstood me. It made no sense that they would destroy peoples cards taken at counter IMMEDIATELY following a shift. So, I went back in to ask him if he could just check. Again, before I could get that far he told me it was policy and told me I could check the auditorium (he alternated between condescending and looking at me like I was crazy). The fact that he thought I had lost it in a theater proved he wasnt letting me tell him what happened. When I pointed toward the desk and started to tell him it had been left with one of his employees, he AGAIN cut me off, raised his voice (there were guests behind me) and acted as if I were from another planet (you have to understand, he had this huge smile plastered on his face while speaking in a horrible tone, it was terrible). So I left. I have been in Hotel Management (Guest Service Manager, Rooms Division Mngr, Retail etc). This is NOT how you treat customers. You actually hear the customer out and try to do what you can to resolve any issues or even just help. Right. If he would have listened he could have least offered to check. Gotten a phone number. I have NEVER seen where a card was left at time of payment (the employee didnt give it back) and wasnt put up for safekeeping. At least for a week or two if not a few days. HORRIBLE customer service. Yes, I should have made sure I got it back. Especially if I had known Id be treated like that.

Dion Brewington

My wife and I went here for a movie night out without the children. Purchased our pop and popcorn and entered the theater. There were no other people in the theater. As the commercials started to play the projector was having a problem with digital lines across the screen. They would go away and then come back a minute or so later. It was very hard on the eyes to watch. Since it was not clearing up we informed them the screen was having a problem. We were told they would take care of it. 10 minutes more of commercials and still no fix. So we asked for a refund. The manager was called and this skinny guy with glasses attends to us and is immediately rude and impatient. I was very nice to the employees and I explained what was happening with the screen to the manager who outright told me there were no problems with the display. I asked him to join me in the theater where I could point out the problem but he insisted I was wrong and that wouldnt be necessary. I informed him that as a business owner myself that his behavior towards long time paying customers surprised me and that I would address my customers with more respect and investigate their concerns. Nope. He wasnt having any of it. Initially he tried to tell me all sales were final. The movie hadnt started yet. He reluctantly refunded my money for the movie and then balked at refunding the pop that was full and the popcorn that hadnt been touched. I argued that I purchased his products because I also purchased an admission ticket but since they were unable to deliver that service I would not require the pop and popcorn. He refunded me for those while talking under his breath. I wish I had recorded this behavior as it was so unbelievable to my wife and I we left the theater like we just witnessed an accident scene. We have been going to Rockford as well as other theaters ever since. I mailed off a formal letter to their headquarters but did not receive a response. I would only recommend this theater if you have no other options and every redbox is broke, and netflix is on strike.

Rumblefish927

I anticipated a packed place with the Beauty & The Beast release, so I purchased my tickets ahead of time online. THIS was supposed to save time, as there was no need to wait in the ticket line, but rather, only needing to show the handy electronic scan code on my phone to the ticket taker before going to the assigned theater. Of course, that wasnt the case. I was told that I did have to go to the ticket counter to have the physical tickets printed and to pick up my 3D glasses. REALLY?! I waited over 20 minutes at the ticket counter line and missed the start of the movie!!! They really need to be more accommodating for online purchases so their staff is equipped with the proper tools and items, so as to not cause more of a delay to their customers. Also, they only had 2 staff members working the ticket line, very few at the concession counter, and 1 person ripping tickets upon entry into the theaters. So, thats 3 lines you had to wait in! Ridiculous. My husband waited 20 minutes in the concession line while I was waiting at the ticket counter for 20 minutes....extra staff should be scheduled on the weekend!!! And to top it off, they ran out of Dr. Pepper. Dang it. Nothing like having a cool soda machine selection and not being able to get what you want after paying for such an outrageous price. Disappointed trip for sure! Seats were comfy, but got annoying when kids would push the buttons and the vinyl on the chairs squeaked.

Phillip Eitzman

Worst theater customer service Ive ever experienced. The new reclining seats are nice but dont make up for the total apathy of everyone who works there. Twice now we have been directed to the concession stand to buy movie tickets because the ticket booth computers werent working. This means a 10-15 minute wait in line while they try to sell popcorn to everyone trying to buy tickets. Showing up to the theater 15 minutes in advance used to be plenty of time, but last time we were here we almost missed the start of the movie due to the long ticket line. To top it off, once they were able to start up the ticketing computer again, they took the BACK half of the line and redirected them to the ticket booth to buy their tickets. The rest of us who had been waiting for 15 minutes were left to stand in the concession line. I have spent a lot of years working in retail and customer service. I dont expect every business to run perfectly, or for my every need and desire to be met 100%. What I do expect, however, is for a business to at least pretend they care about my experience as a customer. If youre wondering why the movie theater business model is crumbling, I invite you to see a movie at AMC Market Square 10.