Address: | 4445 Britt Rd, Tucker, GA 30084, USA |
Phone: | +1 770-493-4653 |
Site: | heritagegolflinks.com |
Rating: | 3.7 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM |
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The Linkining
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Cam Melson
I have been playing this course for numerous years dating back to before Affinity owned the course. Let me start by saying initially I thought the new ownership under Adam Owen was going to be great. They created what seemed to be a deal that was best in town (depending on where you live) with rounds of golf and range time included in the fee and the fee is reasonable. Man was I wrong, not only did the course take a beating but they are also very greedy as their spacing is terrible (try to get to many players out at once). Rounds went from 4.5 hours to 5.5-6 hours so fee reasonable yes but worth it no. furthermore to make up for the reasonable fee they increased beverage and food costs and the service diminished because of the sheer volume of players. I actually continued to pay may monthly fee and continued to dump money in. Then when it came time to cancel because my work schedule picked up and I did not play there for 6-7 months "They could never get my written notice". I finally got them to accept my email as the written notices were not working and they still continue to charge me. As a matter of fact Adam Owen personally wrote to me "I have received your email and phone messages, you have been removed from our CC processing portal and I would suggest you dispute this charge with your CC company. Our CC company has sent us an updated list of our clients that are being billed and you are not on the list so I have no explanation" - Adam Owen (Good ownership). So, I have filed a claim to the Governors office of consumer protection including all of my correspondence with Adam. I will be filing a claim with the BBB. Play at your own risk folks. There are some really good folks over there and I would have continued to come and play there for 1 off circumstances, but I will not go somewhere that treats consumers this way.
DO
Don Wilson
Very disappointing last Saturday. I have played the course many times over the last 15 years and through the multiple owners. This was the worst I have seen the facility. No range balls for almost 30 mins., no one working the cart area to help with bags, we teed off 30 mins. after our scheduled T time and it took 3.5 hours to play 9 holes because of the amount of players and slow play. Also, no cart service for the entire front 9, how do you pass on an opportunity to sell drinks? My quests were beat after the first 9 and decided to call it a day. I inquired in the pro shop about a rain check for the back 9. The young man scoffed at me and said it was Saturday, what did I expect. He said there was nothing he could do and dismissed me. All of this while they are pushing a monthly membership. Well I am just a small business owner but it would seem that you would be a little more customer friendly, especially when pushing for new members. I have a feeling the club is struggling again and hopefully the next owners will be more attentive to the business and players. And to the young man in the pro shop, with your poor attitude you better hold on to that job. I cant think of why anyone else would want to hire you.