|55 Fischer Crossings Blvd, Sharpsburg, GA 30277, USA
Just had a very unacceptable experience at this theatre (NCG Fischer Crossing, Sharpsburg)! Me and my two sons walked in and bought tickets to see Alvin and the Chipmunks: The Road Chip. The cashier could have noticed that I was paying for myself and my 6 and 11 year-old sons and mentioned that this movie was almost sold out and that we may not all be able to sit together. No, she just sold us the tickets! We proceeded on and prepared our popcorn and drinks and walked into the showing. Upon entering, we (and a couple of other families that walked in behind us) noticed that there was nowhere for us to sit. The only empty seats available were being taken up by people’s jackets and popcorn! So, we decided to go to the very back and plop down on the top aisle floor to watch the movie. We were soon told by an employee that we could not sit there because it was a fire hazard. I said “I understand that and we will be glad to move when you find us a seat.” We immediately headed down the stairs and were told that we would have to be issued a refund. During the refund process we were never given the option to speak to a manager. So, while I’m waiting for 5 minutes for them to refund the money back to my credit card, I’m thinking to myself: “my kids are probably going to get upset because they are possibly going to take their popcorn and coke back from them”. Then, I thought, “No, I’m sure as a Gesture of Good Faith they will offer us 3 free tickets or at least let my children keep their refreshments because the theatre will just have to trash them anyway.” But, no…that’s not what happened. After we were escorted out of the sold-out show that we were sold tickets to, they refunded me and took my children’s popcorn and coke from them. I was in total shock! I’m waiting on a call from the NCG corporate office right now because after I left the theatre I called back to speak with the manager and soon realized that he didn’t particularly care about the horrible experience we had at his location.
NCG was the best cinema to grace the lower Fayette area after the old mutiplex (turned Carabas) closed sixteen years ago. No more driving to the Fayette Pavilion or Ashley Park to see movies. Unfortunately, NCG has squandered their location advantage mainly from butchering showings with relentless ads. Most theater chains have a twenty minute pre-reel that highlights upcoming movies or shows but NCG is FORTY minutes of just straight commercials. Showings dont even start till fifteen minutes after specified times and you only get two or three actual trailers beforehand. I like going to the movies, I dont mind the ticket prices, I even buy concessions, but dont make me sit through ads. The same crappy local ads that have played for years there along with the new national commercials (theres three Chevy ads- Im not kidding). I pay a high price for these tickets. I want to come early to get good seats but do I really have to be subjected to a five minute sing-a-long about women shaving blades? Oh, do not get me started on that... Litz Tire and Automotive ad. After five years of listening to, "but what if they dont work on imports?" I think I may finally be mad. Now that Tinesltown and Regal Georgian have been renovated Im willing to drive the extra distance. The Xtreme theater at NCG has too many broken seats anyways. Tinseltown has way bigger side theaters and better sound equipment now.
we were there an hour and fifteen minutes early to get good seats to a movie tonight and were told to sit on the side behind some other people at the benches since we were early and they have not begun seating. After about ten to fifteen minutes a line started forming of about fifteen people. My husband went to speak to the young lady who was taking tickets earlier that we spoke with to ask about the line and whether it was for Deadpool. She said to him "yeah you should probably get in line." My husband responded, "well you told us to sit aside next to the other people" Which she responded back, "oh yeah, well there arent a lot of people so I would go get in line." He returned back and we had to race in front of others entering the line to get a decent spot. We got in line and waited 45 minutes until they seated us and we got ok seats Your employees need a lesson in customer service and time management. We werent seated until ten to fifteen minutes before the showing. Not to mention, the seats are terribly uncomfortable and there were at least five children between the ages of 4 and 8 to see dead pool... This experience was terrible. Oh! I almost forgot to mention how disgusting the bathrooms are! It was as if no one had cleaned them all day. Toilet paper EVERYWHERE and urine on the seats. This was our first and last visit here.
Ive been here many, many times and had a great experience each time until last week when my family and I settled in to watch The Hunger Games. The theater was full but not crowded. As we are waiting for the lights to go down and the previews to begin, a theater employee comes in and instructs everyone to move toward the center and fill the empty seats!!! Everyone looked at each other, puzzled at this bizarre request. A few minutes later a lady came up the stairs two aisles below us and started to seat herself in empty seats on the aisle. Instead of sitting down she pans the theater and declares "I guess I need to make another announcement. Some people didnt get the message." The lady disappears down the stairs and meets employees at the door, shortly after a different employee instructs us again to move toward the center and fill any empty seats next to us!! No one complied and began talking about this bizarre and obnoxious demand. I watched the lady wondering what the problem was. She came back up the stairs with another lady and a gentleman. They sat down together and we didnt hear anymore. If theater employees bother me or my family again, we wont be back.
The movie I seen in the 3-D extreme was Star Wars, which was excellent. My only complain was the time of getting me into my seats. I had purchased a ticket for the 9:05 show but didnt get to the auditorium showing at the respected time until 9:40. I was 25 minutes early to the revue, and went to the attendant to show that I was present, so she directed me to the cashier for ticket printing. When I got to the cashier, the ticket was printed to stand in line for 35 minutes. That line was for the 10:00 show. The cashier didnt read my conformation sheet of my ticket, and when I finally got to the attendant she decides to tell me that the show that I paid for has started about 25-30 minutes ago. But the movie was great, just the way it was handled had gave me a sour taste in my mouth.
We recently went to see a movie and this theatre was the best option. they have a different system than most theatres, you walk in, and a counter on the left is where you buy your tickets and whatever food you want, you then go to another counter and get your food items filled like drinks and popcorn etc. it works well and everyone was very friendly and helpful. the seats were comfortable however as with most theatres you dont have anywhere to set multiple items, you have the drink holder which is the best invention ever but any popcorn or candy boxes you have to carefully hold onto so you dont drop anything. noth their fault it is an issue industry wide. the sound was perfect and the overall theatre experience was perfect! Have fun..