Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre

Reviews 3

DE

Debora Smith

Well... I want to start by saying that I was very skeptical after reading all of the negative reviews about this hotel. Therefore, I sent my son who has an OCPD for an obsessive need for cleanliness to inspect the hotel before checking in. He said it was an older hotel. The hotel was updating their internet and their older TVs to flat screens. From what he could see it appeared clean. His report was a relief because I had already prepaid. I called the hotel before checking in requesting a quiet room on the third floor with a balcony. When I checked in late, the front desk attendant acknowledged that my bill was paid in full. I asked him, "Were there any other information that I needed to know?" Out of all of the information that he gave me the only thing that I did not know about was the Managers Reception held only on Wednesday evening which I missed. My family and I stayed in Bldg H in the rear of the hotel. When my daughter opened the room door, there was a black spot on the carpet by the mirrored closet. We started to run because the spot was shaped like a cockroach. Thank God it wasnt because I would have checked out! Unknown to us at the time the AC unit and mini refrigerator were not cooling properly. Engineering came to the room the next morning to correct the issues. He was very nice. I should have told him about that loud running toilet. Every time we flushed the toilet we thought it was going to overflow. As for the room, the furniture was really nice. However, there were a few dirty spots on the carpet. The sink area and bathroom were substandard for a Marriott. The double bed is exactly that. The bed was not long enough for my son who stands 63. He slept diagonally or with his knees bent. The double bed does not accommodate big and/or tall people. There were other issues with this hotel also. As I mentioned earlier, my bill was paid in full. The accounting department charged me again for the same 5-days stay. I called the front desk concerning the issue. However, I had to go downstairs with credit card in hand to rectify their mistake. Other issues were parking, key cards, and locks. There were not enough marked parking slots to accommodate the guests. I parked in handicap for the duration of my stay. Other drivers made their own spots in the no parking zones, striped off areas, along the curbs and other unmarked spots outside of Building H. Out of my 5-nights stay, I was locked out of the building and my room "three" times. I had to wait for someone to come out of the building so I could walk through the courtyard to the front desk to get my key card reprogrammed. I did not walk around the perimeter of the building because the lake side was the shortest distance to the front desk and due to my arthritic knees. As far as the locks, the screws were backing out by the time we checked out. For majority of the stay, the only noise was slamming doors. However, there was a late night full of action. There was a loud crying baby, a toddler running up and down the halls, a man talking loudly on his cell phone in the hall, and a woman using her cooler lid to fill her cooler from the hotel ice machine after midnight. All of these noises echoed throughout the hallway and off of the walls. By the way... If you need a microwave, I would suggest that you request one for your room. Since our room did not have a microwave, my daughter reheated her food in the Gift Shops microwave. The lady working in there wanted to know what we were doing. Of course, she could smell the aroma of the food heating, so why ask! If you need a microwave and/or a larger bed and plan to relax in your room for any given period of time, I would suggest a suite.

MI

Mike Mannakee

The story of two hotels in one. In the lobby everything was nice. Big Mickey Mouse and modern front desk; all seemed well. Front desk staff were nice and friendly. Great. But then... Walking down the hall to the room, there was a sudden shift. Instead of modern, it became dated, run-down, poorly maintained. All at once. Like wed just entered a completely different hotel. Okay, lets get to the room and see what weve got. Get in the elevator, which is nice and clean, if rattling, and go up. The ceiling was mirrored, which my two boys got a kick out of. On the third floor there was NO air conditioning. The hallway was HOT. Alright, how about the room... Old and run-down. While there were modern, perfectly acceptable furnishings, they was in a room that was starting to fall apart. In the bathroom the baseboards were bubbling and the bottom of the door rusted. There was a nice, modern picture hanging on a dingy wall with peeling wallpaper. I wondered how someone could put a nice, clean, modern, well-framed picture on the wall, without apparently seeing the wall. Didnt they look at the wall? I couldnt quite decide if the carpet was from the 80s or the 90s. My older son said the room had a smell to it. The only AC available was a tiny little unit in the corner, which is one of those things that can double as a heater. Turned on the AC as high as it would go hoping the room would cool down. Went to the pool and found it was PACKED with not-that-many people. The main reason it was packed was it was only marginally larger than a typical pool one would find at a normal house. There werent really that many people there, its just the pool was disproportionately tiny to the size of the hotel. It was like a gag gift - giving a huge fat man a little baby-sized t-shirt or something. My younger son kept insisting there was poop at the bottom of the pool. I wasnt going in to find out, but it could have been larger cookie crumbs. Thats a mystery I didnt care to resolve. Left the pool, went back to the room. After an hour and a half since turning the AC on full blast, I realized this room wasnt going to be getting any cooler. Looked at my family; everyone was miserable. Called the front desk and told them the situation. Again, very friendly and helpful; its a shame I cant review them separately since they dont deserve this rating. They helped make sure we got the refund processed through expedia and were apologetic and accommodating about the situation. On the way to the car, I walked back past the nice, modern lobby and the big Mickey Mouse, and gave the nice front desk people the room keys. We checked out and drove back to Tampa, not one member of the family was willing to stay there the night, even though it meant not going to parks wed come for the next day.

CA

Carmen Fuentes

I had booked two rooms on 9/20/2016 for a stay from Oct. 14 to Oct. 16. I am a gold member. I had called on two occasions prior to my arrival to advised them of 1. my late check in and 2. my cash payment. On those two occasions, I was told my reservation was in good standing as well as my late arrival. when I got there at 2:00 Am with my whole family (we are 9 in total, 3 adults and 6 kids), we were told our reservation was cancelled because the credit card on file was declined. The front desk manager, Melissa, was the most nastiest woman I ever encountered. First of all, it looked like she did not want to be there when she greeted us and when I informed her that I had called twice to discuss my cash payment and late arrival, she said there was nothing she could do. I pleaded with her and asked her to accommodate us and all she kept saying was "there is nothing we can do, Im sorry" and proceeded to attend the customer behind me. I was furious!!! She did not have any consideration and was the rudest. The attitude she gave me and treatment was unacceptable and supposedly they are Disney Good Neighbor Hotel... thats a joke!! I proceeded to call the customer support line and found another Marriott hotel at a higher rate but I filed a complaint against this hotel. The manager from the other Hotel, Orlando WOrld Center, called the courtyard to check what had happened and was appalled by the way he was treated by Melissa. He could not believe her attitude and on top of that, she threw the "F" word at him. Anyways, on Monday, October 17, the General Manager, David McCarthy sent me an email responding to my complaint in where he only offered his apologies. Thats it!! I proceeded to speak with him and his only rebuttal is that my card did not go thru therefore its their policy to cancel a reservation if the card does not go thru when I had called twice and told them about my cash payment which they agreed to. Not only did I finally found another hotel at 4:30 AM but by paying more it completely took our budget out of proportion and we could only afford one room because the only hotel we found was double the rate so 9 people i none room was not comfortable at all. Needless to say, the customer service at this hotel is the worst and I would recommend you check and reconfirm your reservation even an hour before arrival so this doesnt happen to you. The hotel was overbooked thats why they gave my rooms to someone else and have the credit card issue as their only excuse which is unacceptable!! This hotel and staff are the worst!!!!

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