|5341 Elmwood Ave, Indianapolis, IN 46203, USA
|3–9PM 3–9PM 3–9PM 3–9PM 11AM–11PM 11AM–11PM 11AM–9PM
Greatimes Family Fun Park is not what the name implies. My girlfriend took her little sister there for a birthday party, where a group of three men preceded followed her around the entire time, whistling and cat calling her. It was incredibly offensive. The three harassers behavior eventually escalated to making extremely graphic sexual remarks toward my girlfriend, and they would not stop following her, despite there being children around, and after they received many requests to stop. It reached the point where my girlfriend genuinely feared for her safety and had a panic attack. I was working at the time, but I immediately took a break to call her and calm her down. I told her she needed to inform someone, because not only did this scenario pose potential danger to her, but also to any other women that may be by themselves, or god forbid, someone like that might endanger the children. The comments made by the three men were certainly not appropriate for young ears. It wouldve put me just slightly at ease, had an employee dealt with the matter responsibly. That of course did not happen. My girlfriend, after informing a male employee of the other three men, expected the employee to force the men to leave. I myself was nearly ready to call the authorities. Instead of kicking the men out that were sexually harassing my girlfriend though, this employee had the audacity to laugh at her, only to tell her to "learn to take a compliment." Needless to say, after hearing this response I was furious. Imagine, your loved one, legitimately fearing for their own safety, being told by the people that are employed to help them that they need to deal with it. If I had been there I might have literally beaten that man to the point of hospitalization. To say I was livid would be an understatement. I was beyond enraged. I would never, ever, take my family there; to a place they might be in danger, and where employees will only endorse that kind of awful behavior. I warn all of you that read this to not take your families there either. The only reason I rated this place one star, was because I could not give it a lower rating. Greatimes Family Fun Park is not a safe place to take your family, as long as they allow people inside that will make it an unsafe environment, and as long as the employees are too horribly incompetent to confront matters such as the one my girlfriend faced. Please, do not take your family to Greatimes Family Fun Park.
Horrible place - irresponsible and dont care for customers Unfortunately - there is no negative star option available, I would pick negative 5 stars if that option were available. This place is horrible from customer service and responsibility standpoint. I went there with my friends and family hoping for fun for the kids and purchased a 20 ride pack. We had two groups, realized they have 10 ride packs, so asked them to split into two 10 ride passes - they flatly declined. Went back to take a ride; since I was taking a 4 yr old with me, I told the riders to keep an eye on my 10 yr old and her ticket as I had to give the 20 pack to her as they wouldnt let me just pre-pay/punch when I asked, giving me no option to keep ticket with me. By the time I came back from my ride - my daughter was already on the ride and therefore waited for her to return to find out that she does not have the ticket only after using 4 rides altogether. I asked the management to do something about it - they showed me the sign that says we are not responsible for lost tickets. How rude and how pathetic - they did not let me use the options I tried, they flatly lied that they gave to my daughter, rather than fulfilling customer request or handing the ticket package to an adult -daughter started crying, whole trip was ruined. I would not recommend anyone going to this place. There are other places with real customer service and sense of responsibilities that are meant for fun. This place is meant for cheating parents, making money and forgetting the customer service/no one cares here, including management (may be when I was there, the manager was rooky without experience, but I could see a lot of negative ego in her)
I am extremely dissatisfied with the staff who works there. I had arranged my 2 years old sons birthday party there and told them about everything (number of guests, tokens, wrist bands) I need and they were pretty comfortable in arranging it. But on that day they denied on many things. They gave us a portion of hall though we had told them about number of guests. The party host had provided us a horrible service. I had to literally go to their office desk to call her everytime. She took hell lot of time in getting our first pizza/snacks order and then they started forcing us that our 90 minutes are getting over and they kicked us out from the hall. We had to sit in their common area to finish our pizzas. They dint even play the birthday song for my son. On inquiring about poor services from host, I got to know that she is a trainee and their previously planned host did not turn up that day. They seriously lack professionalism. Chuck e cheese and Rascal fun zone are much better options than this.
Last Friday I took my kids, age 4 and 7 here and they absolutely loved it! Greatimes had perfect stuff for their age to do! I purchased the eat and play combo special so both my kids were able to get into the play land, get a huge slice of pizza and a drink for only 5 bucks! What a great deal! It was very well kept up on the inside. I was surprised by how clean it was judging by the size of the building, and how many people were there that morning. I eventually bought us a game of mini golf and although the kids didnt last long playing, it was a great time! The mini golf looked great and very clean. I truly recommend any family to Greatimes! The staff is great, the place is great and you really do have a great time! Cant wait to come back when the go karts and bumper boats are opened!
Jennifer Van Hoy
Paid $173 for a party package with unlimited 2 hour attraction wristbands which they never got to use because the go kart guys kept letting kids ride then jump back in front of the line. 50 minutes of that and I had to say something to a manager. She ignored what I was saying and completely approved of what was happening with the go kart area! I mentioned a partial refund and she said absolutely not to that idea I told her I would call the BBB then I got threatened with security. I had intentions of a good birthday party for my ten year old. But they ruined it by their immature staff and run down equipment. Never again will I have a party their nor will I recommend them. They are rude and inconsiderate of the $ spent for a supposed "stress free" party.
I had the pleasure of going to Greatimes this past weekend and I couldnt be more pleased with my experience! I went on Sunday to take advantage of their Sunday special (definitely worth it!) and spend some quality time with my younger siblings. We got to experience all of the thrilling outside attractions from 2-5 and we even got some pizza and drinks for 12.50 a person! Talk about a deal! The attractions were phenomenal but not as phenomenal as the staff! They were super friendly and genuinely helpful! I was very impressed by how they were constantly picking up around the facility to ensure a clean environment for all of us enjoying the fun! There is no doubt in my mind that I will be heading that way again! It is truly a GREAT TIME!