Sheraton Miami Airport Hotel & Executive Meeting Center

Address:	3900 NW 21st St, Miami, FL 33142, USA
Phone:	+1 305-871-3800
Site:	sheratonmiamiairport.com
Rating:	3.8

Location

Photos 100

Reviews 5

Justin M

I remember staying at a beautiful Sheraton Hotel as a child. I never wanted to pay the money to stay at one on my own. Since I was on business I picked a Sheraton...in fact Im still here as I write this. When I got here my room wasnt ready so I ate breakfast at the hotel...25 dollars later I mad. The food was borderline terrible. You ever think I wish I "had money" well if this is having money it sucks! Then I go check-in, $15 a day parking...which isnt anywhere on the website. Sure it says on-site parking and valet parking but doesnt say $15 a day. I get up to the room and even local calls are 95 cents. When I called for the confirmation number to write this review the phone was cutting out…must be a short somewhere. What hotel charges for local calls anymore? The bathroom is terrible. Its old and you can see all the pipes under the sink. The bathtub is old and in terrible shape. Its scratched up, drain is broken, handicap handle is broken, and the faucet is broken. The tile is terrible, you can tell there was water damage behind it and it was “fixed”. The wall is concave. The TV has no HDMI inputs (which I think is on purpose so you cant watch movies through your computer or cell phone). Sure they have on demand...$15 a movie. The furniture is falling apart even though it looks new. The windows have so much "stuff" in between the two panes it is hard to see through. You have less than 40 channels. On top of that, 5 channels are ESPN, one Sheraton channel, one local welcome channel, several all spanish channels, two airport departure channels. That leaves less than 30 and no HBO. I think I can get more with bunny ears nowadays. The refrigerator is just sitting on the floor in the middle of the room and there is no microwave in the room. The ice bucket is sitting on an end table next to a chair in the "sitting area" of the room. Needless to say this is not what I remember as a child. I would leave early but used Priceline so I cant get a refund...Ive tried. Ive had nicer rooms, better service, and better ammenities at a motel 6. Save money and stay at a nicer hotel somewhere else.

William Strand

If you want an honest review about this hotel then read read read!! Upon arrival to Miami, we called the hotel and asked for info on the shuttle, they said he was already at the airport and when we saw him, just flag him down. A few minutes after that, the shuttle driver drove right passed us and supposedly didnt see us waving, so we had to find another ride to the hotel. Upon arrival the front desk staff were very friendly, there was a black woman and a young Hispanic girl. We had a speedy check in and they even had a fruit tray sent up to my room because it was my birthday. So thoughtful.. Our room was clean, didnt smell like anything, and we had a nice view of the golf course. My first concern was that, for such a costly rare, there was nothing included in it except the room.. Breakfast, lunch, dinner, and parking all cost $15+ I was told to go try breakfast buffet because it was the cheaper route and a better option.. Come to find out the buffet cost $20!! For just little ole me. (Ridiculous).. So anyway, there were no microwaves or fridges in the rooms we were told that we would have to pay $20/night for just a microwave, there are none in any lobby or common area.. Btw this Hispanic young male that works nights; not very knowledgeable about the hotel nor was he friendly :( .. Although it had a nice view there is nothing to do in walking distance not even food places or a gas station. The only thing near the hotel was the train station. HOUSEKEEPING: very bad language barrier! It was hard to ask for creamer, sheets, extra towels and all. We ordered room service the first day and it took for us to place the plates in the hall for them to actually come and pick them up two days later. Every other day, we had to call the front desk and ask for stuff because housekeeping kept skipping our room. And no there was not a do not disturb on the door. I gave this hotel 2 stars based off of my overall stay, staff friendliness, and housekeeping. I would not recommend to a friend

Georg Stiegler

Die Dusche in unserem Zimmer war defekt, man konnte sich zwischen sehr heiß und kochend heiß entscheiden. Nach einer Reklamation hat man uns die Möglichkeit eingeräumt in einem anderen Zimmer zu duschen (hier leider nur kaltes Wasser) und hat uns 20$ Rabatt gewährt. Was uns aller nicht genannt wurde, waren die zusätzlichen Kosten über 40$ für die Duschmoglichkeit die uns anschließend geheim verrechnet wurden. Auf Nachfragen via Mail wurde leider nicht geantwortet. Dieses Hotel war leider kein guter Start für unseren Urlaub, wer allerdings wissen will, wie es sich für einen Hummer anfühlen muss, wenn er in den Kochtopf geworfen wird, der kann gerne ein Zimmer im Sheraton Miami Airport buchen und eine schöne heiße Dusche genießen, vlt bekommt man sogar noch einen Rabatt!! PS: falls doch noch jemand auf meine Reklamation antworten will, meine Buchungsnummer war: 977.143.046

Michael Shiel

I can only say..... thank you thank you to the staff of the Sheraton Hotel ... my husband and I stayed there Thursday Dec 22 2016 only to find on arrival we had forgot my husbands passport which we needed for the cruise, when they heard literally every staff member prayed for us until the passport arrived via fed x next day just in time for the cruise.... Denise thank you for your kindness to us your customer service is a 5 star rating , Victor thank you so much for serving us our dinner and keeping us so upbeat when we were feeling so down and for the welcome you gave to our friends when they arrived in from Ireland that evening to join us on the cruise, thank you to all the restaurant and kitchen staff who welcomed us told us everything would be ok, thank u to the reception staff who made endless calls to FED X for us as it was a busy day for fed x and our passport was on route but we did not know when it would get , and last but not least a big thank you to Johally Terrero Front office Manager .....you my friend have the best customer serivce I have seen in many years, your care, compassion & kindess to us was up and above the call of duty.. EVEN though you are an airport hotel u and your team could be a 5 star hotel in New York City.... if anyone is heading to Miami this is the place to be and i mean it..clean loving hotel and with excellent food... love your Irish New Jersey friends Mairead & Michael Shiel xxxxxxxxxx we will be back

Sergio Araujo

Por pertenecer a una prestigiosa cadena, uno esperaría tener allí una experiencia agradable que lo invite a volver, pero lamentablemente no fue así. Por perder una conexión de A.A. fuimos alojados allí con mi familia en una habitación mal aseada, con un mobiliario bastante venido a menos. Estuvimos allí la noche del 4 de agosto hasta el 5 a las 19 hs. y nuestra habitación tampoco fue aseada. La atención del personal del restaurante dejó mucho que desear, así como el servicio que brindan en comparación a los precios que ostentan. En San Diego y Las Vegas obtuvimos mucho más en hoteles con mucho menos renombre. Tal vez sea porque la aerolínea paga por un servicio de menor categoría, igual ya sabemos dónde no alojarnos cuando visitemos Miami.