|turlock movie theater
|1993 Main St, Sarasota, FL 34236, USA
Im deaf and I cannot hear a thing. So I was at first pleased they have Closed Captioned glasses. I sat with my father to watch a movie and in the middle of the movie, the rechargeable battery died and the Closed Captioned glasses died. So I returned to the mangers desk and they replaced the battery so I could watch the rest of the movie. Yes, I missed the part of the movie and dialog when I went to get the Closed Captioned glasses fixed. But its all good because they gave me a movie pass to make up for it if I wanted to see the movie again that I missed etc. When it happened again in another movie with my father again, yes, Im a happy repeat customer, as I went to the front desk, the manager snapped at me about the rechargeable battery not working properly and that it was all my fault that the glasses werent working. He told me this as he changed the battery again. When the battery was replaced, the Closed Captioned glasses came back to life. So, whose fault is it? Me or the battery? Was I given a movie pass? Nope. I was going to snap at the manager in return: "NO GARBAGE CAN, SHERLOCK, BUT IF THE CLOSED CAPTIONED GLASSES CONKS OUT ON ME AND IF I HAVE TO MISS PARTS OF THE MOVIE SO THE BATTERIES CAN GET REPLACED, I WANT A MOVIE PASS SO I CAN WATCH IT AGAIN ON WHAT I MISSED YOU BRAINLESS SELF SERVING DISABILITY DISCRIMINATING MOTHERLESS GOAT BASTARD." But, I didnt tell him that because his smart deaf and dumb hearing world ego is not worth it. After the movie, my Dad asked if the glasses worked as they should and did I get a free movie pass because he saw that I had to leave the movie theater to get the closed captioned glasses working again. I told him no I wasnt given a free movie pass to watch the movie again on what I missed. My Dad was like, what? Why not? I told him Im tired of jumping though hoops and going through fire with the manager and Im having a headache over the whole thing. My Dad was like, but son, everyones movie experience at Hollywood 20 should be a great one and so should mine, in spite of my deafness, and that Hollywood 20 should correct that so that my movie experience was as good as a hearing persons. My Dad was right and Hollywood 20 were dead wrong and a god-forsaken abomination to deaf folks everywhere. But I told him lets just go home. Im just tired of the bull puck. Hollywood 20 will not be getting my business.
The location of the theatre is great and most of the employees are nice, but thats about the only thing great about it. Going to the movies here was nice about 10 years ago but it has not been updated or renovated since. The seats are broken and you often find ones where the springs poke into your back. They also smell horrible. Ive been to countless movies over the past 4 months where the theatre looked as if it hadnt been cleaned ALL day. Popcorn everywhere, trash in cupholders, sticky candy and soda on floors. If you look up, the ceiling tiles have water damage and some are missing. Bathrooms are NEVER clean. Water all over the floors as if a toilet is leaking, urine all over the toilets, never flushed, toilet paper strewn everywhere, some of the faucets dont work. This wasnt an incidence of kids being disrespectful, its legit like this all the time. How did they even pass an inspection??? Concession stands are understaffed and messy. Dasani is $5 a pop. WATER IS $5. They refuse to give you courtesy ice or water, and also refused to give me an extra popcorn bag for the seasoning we bought. How the heck do they expect you to mix seasoning in?? I offered to even pay for the bag but no-can-do. The ticket sellers are generally nice, high school-aged kids. I was accidentally sold a ticket for the wrong time but didnt realize until I had sat in the theatre. I didnt look at the marquee time, just looked for the theatre # as directed by the ticker taker. I generally get there early so I have time to find a seat and use restroom. Screen was black so I left, but when I returned from bathroom the movie had already launched and I had missed the first 5 minutes. When I informed the manager of the mistake all I received was attitude and the manager shifted the blame. I wasnt going to ask for anything, just simply letting them know that the sellers should be more careful. With that being the last straw, I asked for a free ticket so I could just see it again. Ill continue to utilize this theatre because its inexpensive and close by, but the theatre and management could both use some improvements.
A Private User
Nice theater but beware of parking garage attendant who is ripping off movie goers! On Saturday, April 3, 2011, I parked in the parking garage next to the Hollywood 20 movie theater. I attended a movie with my son and 3 other families. Two of us parked in the parking garage located next to the theater, thinking it was free. When we left, there was a man in the booth who was not there when we came in. He had the gate down so we had to stop. He told me it was $3 to park. I said, "I thought it was free." He said, "Its $3." So I gave him $3 and he let me out. As I stopped to wait to turn onto Main Street, I noticed a small sign near the movie theater that said "Free parking with movie ticket stub." So I turned around and went back to the booth and said "It is free with a movie ticket stub." He said, "You didnt give me a movie ticket stub." I said, "You didnt tell me I needed to." He said, "You are supposed to give it to me." I handed him the movie ticket stub and he gave me my $3 back. Now, this seems like it was resolved without anyone being harmed. However, I had to turn around in the parking garage and wait to exit through the gate again. As I waited in line, I noticed my friends SUV in front of me and saw her hand $3 to the booth attendant. This is the same friend who attended the movie with us. Feeling that an injustice was occurring, I called my friends cell phone and told her the situation. By this time, she had already pulled out of the parking garage and was driving down 301 so she did not go back. She told me that she also said, "I thought it was free" and he said, "Its $3." She said, "I dont know if I have $3" and he said, "Give me whatever you have." I realize this is only $3 we are talking about, but multiply that times the number of people who go to Hollywood 20 and park in the parking garage and are tricked by this man into paying...
I went to watch Suicide Squad and left my watch in the cup holder. 30 mins later, already on my way back, call the theater and ask them if somebody gave it back. They tell me they dont know. I tell them I am almost back and ask if I could go check on the seat I was sitting. They tell me its company policy they can not let me in if theres a movie playing. I ask him if he can go look and he tells me he can not go look because theres another movie playing and theres other customers. I tell him it is an Apple Watch, if someone sees it they wont give it back... he tells me that probably somebody already took it and didnt go to check. His name is John. There was no willingness to help me. Specially after I told him it was a $400 watch... I sat on the very first seat on the floor level row. Super easy to check. The way he told me probably somebody already took it as if he didnt care. I know it was almost midnight but where is the customer service!!!! He got my phone number and said he would call me and I am still waiting... GREAT CUSTOMER SERVICE!!! I will never again go to this movie theater... Update: a cust returned the watch. They had my phone number and never called me. When I picked up the watch, there was a sticky note with my phone attached to it. I would have appreciated they gave me a call to let me know.