Renaissance At the Gables

Reviews 3

A

A Private User

To begin with we paid our wedding off in a few payments. Whenever we would call to verify our balance.They would always be short a thousand or so which is absurd..luckily we keep good records and would print out all of our checks and fax them to the people at renaissance. This happened 3 times, and we were always patient and nice and never lost our cool with them even though it was frustrating. We booked everything with them, from limo to pictures and video.BIGGEST MISTAKE OF MY LIFE.. The Limo which we booked to pick me up from my house take me to the venue then take us to our hotel..was 30 minutes late picking me up.the air conditioning barely worked The limo dropped me off at Renaissance and when the wedding was over and we called them to pick us up.they said when tony booked it he told them it was a one way trip..luckily a few friends had stuck around and drove us to the hotel. Where should I begin.Tony and his mother no where to be found....which is funny because I booked Tony as our photographer and some guy who spoke no english showed up to take my pictures.The flower decorations we payed 40 dollars for to be put cascading on the cake? were sitting next to the cake and one of their employees asked my guest to arrange the flowers.since she was "a girl and would be better at it".They did not set out my envelope box or my cake cutter..my bridesmaids had to go on the hunt for that.. When it came time for me to walk down the aisle...The moment I had been dreaming about...the DJ played the wrong song, come to think of it even at the reception he played 2 songs from the list of music we had provided him and he mis-pronounced our names and the names of our bridal party as he introduced us. The comes the matter of my wedding pictures. In my pictures just to give you a few examples..I could see people smoking in the background, the camera mans face reflected in the window of the limo, there was a 6 foot ladder in the background of all of my pictures, the camera man took only 1 photo of my entire bridal party, never got a picture of just my mom and me, he wouldnt do retakes if he saw people werent looking or something was messed up as was evident when I viewed the pictures. The one picture of me full length where you can see my dress and the train......my train is still folded under itself at some points. It was just the sloppiest work I had ever seen in my life....When I called Tony to complain I thought he would be understanding and do whatever he could to help us since we had been so patient with them when they screwed up our money all the time....his answer to me? YOU GET WHAT YOU PAY FOR.....What do you want me to do about it? I went crazy when I heard these words. He finally agreed to take the pictures back and edit them for me.This was in May.I called and left messages and e-mailed and never got a call back from renaissance...I always just had to keep calling until tony was "available".sometimes my husband would call and tony would be "out sick" and I called 20 min later and Tony answered.. I FINALLY got my pictures on Sept 12..Tony claimed they were mailed out on September the 3rd and I kept calling because I hadnt received them, and he kept insisting they had been put in the mail.when I looked at the envelope the date on the envelope was september 9th..Every single day I spoke to him he was lying to me, .the worst part was I waited 5 months to get my pictures back and they were CROPPED.thats it.no enhancement to change of background, no black and white, no sepia nothing.the picture we loved we will have to take to a professional to edit because behind us all you see is power lines. It became evident that after you gave them your money you became worthless to this company.My guest did seem to enjoy the wedding but thats only because they werent on the inside seeing everything that went wrong and how they treat people after they have taken your money.

A

A Private User

Wedding 1-31-10 Renaissance at the Gables: Scala Ballroom My mom’s comment to me during my wedding reception best describes my experience with the Renaissance...“I can’t believe my daughter is having a Platinum Wedding.” And I agree. I made all my receptions arrangements through Tony. I also used him as my photographer. He was very patient with me. Especially, since I stopped by to see him a zillion times. He gave me all the help I needed picking invitations, décor, center pieces, color coordination, etc. This was especially important to me since my bridesmaids and family didn’t live close enough to help out. He was very flexible and gave me a lot of ideas to help me stay within my budget. We had a few issues with our first tasting so Tony gave us a complimentary second tasting to make sure everything would be prepared exactly to our liking…which it was. (The food came out just as we agreed for the wedding. I made a point to eat at my wedding, knowing that most brides don’t get the chance. I even got compliments on the food from the guests.) My ceremony took place on the beach. Tony helped me find an inexpensive chair rental place which saved me over $100. From what I can tell, Tony and his videographer, Ted, from Eikon Photography captured the moments beautifully. (I don’t have the pictures/video yet, but each time something important was happening I glanced up to see they were there to capture the moment.) Also, Tony’s mom, Nancy, did a fantastic job with my bouquets, boutonnieres, and corsages. I was utterly flabbergasted by the number of roses in my bouquet. I spent the whole ride in the limo trying to count how many, but I kept loosing count when I got to 40-something. Tony took lovely shots of us around and inside the limo once we got to the reception. Family members kept sneaking out to tell us how lovely everything looked inside. All the tables were awesome. We opted to bring our own center pieces with rose petals instead of flowers to save money, but Tony surprised me with extra red rose petals on the bride/groom table, gift table, and sign in table. Also, I was only expecting a two tier cake, but we were given a three tier. The cake was tasty (although the slices could have been bigger). The DJ was OK. We brought all of our own music for the DJ, but he didn’t locate our CD’s until after the hors doeuvres. He kind of followed our instructions for the music. My main complaint was that he didn’t announce/acknowledge the cake cutting, so my mom missed the event. But when I consider the bargain price of the DJ, I’m still satisfied. Besides, he did a good job of building up our comic dance to “Total Eclipse of the Heart” from the movie Old School. Everyone was happy with the open bar (also included in the price). Oh, I also got a lot of compliments on the champagne. Our sweetheart table was adorable. I felt like royalty. Everyone said they thought my smile was going to be burned on my face because I could not stop smiling for a minute. I had all the bells and whistles while still sticking to my budget. I can’t wait to see the pictures and the video! Perhaps I will update my post when I get them.

KA

Katherine D

My husband and I booked this venue for our wedding reception months ago when we knew we werent able to find anything else that looked as nice or had a good layout. Plus its close to our house.We had a certain budget in mind when we first started preparations but then that went out the window when we found out how expensive a nice wedding actually is. Still, we were trying to keep it low since we both knew our limits. The owner Rose met with us and instantly knew what we wanted as we explained ourselves. We did mention that we had a tight budget which she understood and showed us what they had available. The two out of the tree packages she showed us were promising, but when she whipped our the Dream Package and all the things it included, we knew it had to be that one. They covered the flowers, the cake, even chocolates for favors and that delighted me since I already bought the boxes and didnt have to worry about make them anymore! My first concern was about the cake since I had one already picked out and wanted to bring it, and thats when they told me they could make it for us for a cheaper price. That made me happy to make that decision so we signed up.Later when I brought up the cake and how much it would cost, it turned out to be $450 extra. The price was less than the cake I wanted originally from the bakery but it was still pretty steep. I really wanted that design, however, and stuck with it. As the months wore on, though, it became clear that the extra cost was going to be too much on us. However, they said they could take off the cake and provide a buttercream cake already included in the package. Problem solved. We were good. They were very quick to fix any issues.On the wedding day, I got the flowers but found that I was missing a throwing bouquet. I thought maybe it was at the venue, but I couldnt talk to anyone since the office is closed on Sundays and that was the day of our wedding. I loved my bouquet and didnt want to get rid of it, but I didnt really have a choice and ended up giving it to someone else. I was also worried about hitting someone in the face with it since it was really heavy!In short, the colors of the reception was perfect, they provided everything I asked for (especially the centerpieces I really wanted for extra), the food and drinks were a success, and they were so good to let my family bring special bottles for our table and their table. I really enjoyed my day and wouldnt want to change anything.

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