|3530 53rd Ave W, Bradenton, FL 34210, USA
|10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM
My beautiful male golden retriever, with papers assuring me he was a thoroughbred golden retriever from a line of champion golden retrievers, was purchased at Petland 7 1/2 years ago when he was 8 weeks old. Today I returned home from an "Internist"(veterinary oncologist) visit. This doctor was referred to me by his veterinarian. Reason for the visit is after he exercises, his urine becomes very dark brown. (He loves going to dog park, but after running a short while, he breathes very heavy and rapidly, and collapses at the water bowl, drinking much more than the other dogs. I remember him with his front paws around the water bowl even as a puppy.) My Vet. said there was bilirubin and blood in his urine. The internist, after examining his urine, diagnosed him with "exertional rhabdomyolysis," a metabolic hereditary condition where his body breaks down muscle tissue on exertion, and there is no cure for this condition. His body breaks down red blood cells which carry oxygen to cells when he exercises. He breathes over 200 breaths/minute because he is trying to get oxygen, that is unavailable because red blood cells are being destroyed when he exercises.This dog, which came from a puppy mill, and I paid Petland $1200 for has had this condition from birth. I asked the internist how much longer he could live with this. She said "If ran away from the house, he could collapse and die quickly. He also has another hereditary condition where some of his eyelashes grow inward. When he was a year old, he developed a corneal ulcer due to an eyelash growing under his eyelid rubbing on his cornea. His vet treated him with antibiotics, but he was no better, so I found a dog eye doctor who found the eyelash, removed it, and sees him every 6 months to remove additional eyelashes that grow, so he will not have another corneal ulcer. He also has had expensive skin conditions, and eats fish and sweet potato dog food only. I went to the Petland store when he developed the corneal ulcer. Despite their claim that Petland puppies are healthy, they would do nothing to help me. I will never again purchase any animal from Petland. This dog has been very costly, and should never have been born or sold at Petland in the first place, since his eye condition and his muscle breakdown condition are both hereditary. Puppy mills, and the puppies Petland gets from them should not be in existence. Everyone from breeder to seller benefits at the expense of the customer - the breeder gets money, the puppy transporter to Petland, Petland, the vets treating sick puppies, everyone gets a cut from the unknowing customer. Customers, beware. Buy your puppies from a reputable breeder, or from the dog pound, not Petland.
If I could assign 0 stars I most certainly would. My daughter and I went into the store to look at hermit crabs, as she is looking to purchase one. I will start by saying I was hesitant to begin with to go to a store that supports puppy mills, but figured there was no harm in browsing to simply get an idea of what items she would need. Upon entering, staff greeted us in a friendly manner. Nobody offered us assistance, nor did we request assistance. Within a few minutes we found the hermit crab supplies and tank containing several hermit crabs. To put it bluntly, all of the hermit crabs appeared to be dead or near death from neglect. At least two were deceased, and the rest were immobile. While there was food in the hermit crab habitat and a heat lamp above, there was no water and no sponges, both requirements for hermit crabs health and survival. This is not something that would happen over a day or so, such as might be the case with a neglectful batch of front-line employees. The lack of care given to the hermit crabs clearly took place over a longer period of time, and therefore falls under the responsibility of the management of the store, who shoulders responsibility for the well-being of all animals within the store. I do understand that hermit crabs are not as desirable a pet as puppies and kittens, and certainly dont bring in the revenue of these larger pets. However, there are customers who care even for the small and unique creatures such as these, and if a store is not going to take the time and effort to care for all its animals (and the time and effort to care for the hermit crabs really is quite minimal!) they should not be carrying those animals for sale. In addition to posting this review, Ive written a similar letter to their corporate office. My hope is they will consider what I reported and provide better oversight and training. I do understand it is a franchise model so the location is privately owned, but my hope is that the corporate office will expect the franchise owners to show greater care for the pets under their responsibility, and therefore take action to protect their company name.
Visited store around 8:30 on 12/14/11 to buy all supplies needed for a kitten I was picking up Monday elsewhere. Best part of the service was the quick greeting when entering store. It went downhill from there. Told the young lady working I was getting a kitten and needed to get all the things I needed. She immediately told me (without inquiring first or asking at all) that this specific organic food that was $25 for a small bag (purina in same size was half the price) was the best and that the other ones werent good because they had alot of chemicals in them. She asked if I wanted to hear the chemicals and I declined however she still picked up the bag and read them. At this point I was clearly not interested and she continued on pushing this product. In sales myself I can appreciate being offered options and informed about the differences however the manor she did it was very rude. I informed her that most of the "chemicals" she was reading off were in most of the processed food products that is in our human foods. She starts to argue that animals cant handle this stuff and we can. I walked to a different isle hoping this would stop her rambling and it still continued. I felt so uncomfortable at this point I put back the things I grabbed while listening to her and walked out. I went to PetSmart on 14th street and purchased $187 worth of supplies and got great service. I walked out of there a happy customer. I am appalled at the service at this store.
Hello. Yesterday my husband and I went in to play and look at some dogs because we are thinking about getting another pup. Devora was helping us and she was informative. We told her bought two dogs from your company however she went on for 10 minutes to read the entire process of why its good to get a dog with you which is fine. However, we asked to see three beautiful pups and when we wanted to look at one more she told us we can only see him if we are seriously buying him. I felt uneasy with this because every time we go into your store we take home a dog fully paid for. We looked at the two puggles and she said "should I get everything ready for you to take her home?" When I told her that we like to bring in our pups to see how they would react she told me thats not a good idea because it doesnt always work at right away. When I brought in my mini bulldog he and the Italian greyhound we bought loved each other and your staff was amazing and understood why we wanted to bring them together before we spent all that money on another dog. I know she is doing her job but I really felt uneasy with how we were talked to. Thank you