Address: | 1455 NW 107th Ave, Doral, FL 33172, USA |
Phone: | +1 305-639-6000 |
Site: | houseofhorrorpark.com |
Rating: | 3.9 |
Working: | 6–11PM 6–11PM 6–11PM 6–11PM 5:30PM–12AM 5:30PM–12AM 5:30–11PM |
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Emily Rodriguez
I purchased 4 tickets to go to the carnival. I do understand the refund policy. I read it fully before going to the park. Due to unfortunate circumstances, it rained . What I find strange is that if it was visibly raining and were on the verge of closing the carnival why we werent told BEFORE we entered and "used" our tickets. After it had stopped raining, we asked when the rides would open up and we were promised they would. Then we were told an hour later that they were shutting down the carnival. I saw several people visibly upset and being treated very poorly by the staff. At one point an older gentleman was yelling at a woman. The customer service is unbelievable. Once we finally decided to give up and leave is when we were told that we could be given refunds or have the ticket honored on another day. When I doubled-checked, I was told I was ineligible for either because I had "used" my tickets. Because I entered the carnival I wasnt eligible for a refund or a rain check. If you were the ones who let me enter the carnival KNOWING you were going to close up early, why am I being penalized for that? On top of that, why were we treated so badly by the staff? I was also told by the staff that if I could only enter the haunted house once. The website promotes UNLIMITED entrances into the house if purchased online. That as well was not even honored. I am so incredible disappointed by my experience and its even more disappointed that I had two kids with me that were completely disillusioned. I am such a champion of supporting local businesses like these, but seeing as this was my first experience at House of Horror, I am on the verge of not returning. Quite possibly, any positive reviews on this place must come from the staff and their family, because I have heard similar stories from EVERYONE I have asked. In the end I contacted the staff several times through phone and email and not once did someone even give me the time of day. No response at all. They steal money from the public.
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GABRIEL BARRERA
LA CASA ES EXCELENTE. PERO ES MUY DECEPCIONANTE PAGAR 30 DOLARES Y SOLO PODER ENTRAR UNA VEZ. YO SOY UN EXPERTO EN CASA DE TERROR MAS DE 24 VECES EN HHN EN ORLANDO Y LOS ANGELES, SKULL KINGDOM EN ORLANDO, MANSION HAUNTED EN ORLANDO, BLACK OUT EN NEW YORK, TERROR ON ELM STREET EN DOWTOWN ORLANDO, ESTA CASA ES MUY GRANDE, MUCHOS CHAMBERS DAN MIEDO, MUY BUENA PERO LO VUELVO A REPETIR TOTALMENTE DECEPCIONADO EN SOLO HABER PODIDO ENTRAR UNA VEZ Y NO HABER OTRA OPCION DE PAGAR UN POCO MAS Y VOLVER OTRA VEZ A ENTRAR, ESTOY HASTA MAÑANA DOMINGO, ESPERO QUE ALGUIEN LEA MI OPINION....SALUDOS GABRIEL VENEZUELA
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Zach Martin
Dont waste the money on this. We watched a few of the videos on their website and they actually made it seem really cool. So tonight, we get there, and see it looks nothing like the video did. Rides were really run down, small park with not much to do, extremely rude staff. The whole thing was just completely misrepresented on their website. Their tent of the "freakshow" was just a building full of information about some famous carnies in the past that you could just as easily see online. The biggest source of disappointment was the entire haunted house experience, though. It looked and sounded 100% different on their website. The actors were alright, but there werent nearly enough of them, and all the jump scares were easily predictable, and it was essentially just 95% jump scares. Food was expensive, none of the rides seemed fun. We only rode one, and it was boring and run by, yet again, rude employees. We drove all the way from West Palm Beach only to stay for about an hour and a half. Dont waste the money. Im just glad we went on a weeknight when tickets were half the price.
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Cuenta Uso
La casa estuvo bien, no fue brillante pero estaba pasable. Lo que no me gustó para nada fue el personal que atiende al publico, bastante mal educados y sin saber cómo tratar a las personas. Sólo por eso no me dan ganas de volver añadiendo que ni siquiera se preocupan de asegurarse si las personas que suben a las atracciones tienen las medidas de seguridad. En la página aclaraba bien que cerraban a las doce cuando a las nueve ya estaban recogiendo todo. Me la hubiese pasado bien si esos detalles hubiesen sido obviados.
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Jamari Carter
Dude thats not even scary is f****** stupid thats a bitchyI thats freaking stupid thats what you like thats what he house of horror does House of Horror stance its not even speak before you go in there and not be scared you can do better than that make the most scariest haunted house no one can escape you just made the worst worstest house in the whole wide world and no jump-scares thats stupid thats why the house of horror because it sucks its doostang I hate it mean make the best haunted house you never made before they so scary you know where can I skate to be scarred for life but you make the worst haunted house ever its like a kitty haunted house before 1 will go in his name only only for going there he can survive for 200 years you can even survive it it sounds creepy clowns Mass murderers
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H Pressley
Let me first say... the haunted house and the music was great. Now on to the parts that could use improving. For $35 there could have been more working rides. There were about 20 rides and 2 of them were closed. The vendors were okay except the people selling the turkey legs. Very poor customer service; it was clear they didnt want to sell to you if you werent Hispanic. I was next in line and all of them kept going to the people on the side to serve them instead of me. When I called him on it he said... He doesnt want to make it seem as if hes giving me preferred treatment. Im next in line how are you giving me preferred treatment??? Based on that experience alone I would never go back to house or horror.
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Javier Aliaga
I went opening day and day after that and there was only like 5 rides available for teenagers, but the main attraction was the Haunted House and it was honestly a big disappointment ): the people in front and back of me got all the scares. This happens to me every year. and there was only like 18-19 scare actors! WTF?! ): i wish they put more actors and make the scares available for everyone. Halloween horror nights Orlando is better. I give this year 5.9/10. Shows are only available like on 3 days
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David Lopez
Decepcionante. Pocas atracciones, la mayoría en mal estado. El lugar carecía de animación exterior (personajes y escenografía). Lo unico "rescatable" fué el show dentro de la "mansión". No vuelvo a ir.
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askasd
I was at house of horrors Saturday and this happened I was running and I hit myself with a pole by the ride sky wheel I hate house of horrors I hope you all go to hell and I hope he gets fired I hate you with my soul in never going again I dont want to go again I wasted my money on your trashy theme park go to hell
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Elizabeth Lorenzo
This place is great. Its not the scariest haunted house, but its certainly fun and not commonly found in my area, so Im glad we have it. Ive been going for the past 3 years and Ive enjoyed it. The food, drinks, and admission are s bit pricey, but no more than any Miami fair.