Seascape Aquatics

5038 Academy Blvd N, Colorado Springs, CO 80918, USA

Address:	5038 Academy Blvd N, Colorado Springs, CO 80918, USA
Phone:	+1 719-388-8504
Site:	seascapeaquatics.com
Rating:	3.1
Working:	Closed 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 10AM–6PM 12–5PM

Location

Photos 56

Reviews 6

Hash Ventura

The staff, aside from one guy that works there, is very helpful and knowledgeable. However, the guy will not tell you ANYTHING about the fish you are buying. I have bought numerous fish that didnt make it because he wouldnt tell me anything about them. Any of the ladies there will tell you what fish do well with others, if they need to be in groups, in what size tanks and so forth. DO NOT have that guy help you get fish- he wont help, nor give any info whatsoever that will be helpful in keeping your fish alive. Before buying from one of the ladies, they will tell you whether or not a fish will do well in your tank. They actually find out about your tank, and then help you from there. This guy? I ask about specific fish, if they would do well in my tank. All I get back is, "Yeah, how many do you want?" Well, first I want to feel as if you know where these fish are going. You know nothing about my tank, or whats in it. How can you say yes? Also, I was looking for INFORMATION. Not just "yeah." On another note, the store always has a great selection, both ladies have always been very knowledgeable in their products, and have always shared that knowledge with me. All my fish I have gotten from these ladies have survived, because they tell you what you need to know to keep your fish. The ones he sells me- dont make it past 24 hours. Either he doesnt mention the important things, or he is as clueless as most customers. They would be my #1 for fish supplies, however its frustrating to go through the same thing every time. I buy a fish, wish he would give me more info on it, but figure itll be okay anyway, and then I find my fish dead. Have one of the ladies help you if you want your fish to live!

COS B _fpv

I have to disagree with the previous negative reviews and this is why. I am a beginning fish collector and had the unfortunate experience of purchasing my tank mates elsewhere at big name pet stores. These stores left me with no information on how to take proper care of my fish, and gladly let me take home extremely incompatible fish species. I later had to take them back so that they would not kill each other. When I walked into Seascape Aquatics, I was immediately impressed. Although they are a small store, their selection is incredible. They have the cleanest tanks I have seen in an aquatic retail store. This shows me that they truly care about the life of the fish and not just the money that they make off of it. As far as costumer service goes, I was just as impressed. I had so many questions and came in right before the stores scheduled closing time. The wonderful lady that assisted me, stayed well past to help me find my new tank mates and give me as much information as possible to insure their survival. Any question I had, she had a great answer. I left knowing that my new fish would be perfect for me as a beginner and that I wouldnt be having any more surprises. I will always go back to this store whenever I need anymore aquatic friends for needs.

P. A.P.

Let me first state, that in Co. Springs, our options are limited on LFS, unless you want to drive to Parker or Denver. SeaScape Aquatics has a nice selection or fish and corals, decent prices and clean aquariums. However their Customer Service is sub-par. Sage the owner, will answer your questions, but she more than often tends to give off an condescending demeanor. Her husband Jim, is worthless and gives off the vibe that he doesnt want to be bothered, not sure why he is there. I was out of the saltwater hobby for several years and I looking to start back up. I was looking in the store and was trying to remember the rule of thumb regarding how much substrate and live rock is needed (basically 1lb for every gallon - a little more for substrate), Jims answer was "its a personal preference." I know its a personal preference, but I was asking for the rule of thumb, especially since live sand and rock can help cycle the tank. I gave two stars, because although their selection and prices are good, I believe Customer Service is what drives business. I would rather drive to Parker and go to Tropical Pet Oasis, then have to deal with a crappy service. Only go to SeaScapes if its an emergency or if I know what I want and dont need to ask any questions.

A Private User

I have been informed by a reliable source (myself) that the negative comments are accurate and NOT competitors....I used to like this fish store, but after dealing with Sage, she has started to wear on me. As others have posted, she is not friendly and talks down to like you are an idiot. I have also been told stuff that I knew wasnt accurate and was verified that she is isnt the "know it all" she comes across as. NOW my biggest pet peeve is that they NEVER answer their friggin phone!!! I have tried all times of the day and I understand not getting all calls as perhaps their cleaning tanks or something, but to never answer is ridiculous. If you buy something there and have a question about it you have to drive back down there and deal with "Mrs. Personality" herself. I just visited Fishy Business and was pleasantly surprised to find that the store was purchased a few years ago by its new owners that are really great and full of helpful accurate advice. The prices are better, and they answer their phone EVERY-TIME Ive called. Good Bye Seascapes, I am done with you. BTW- I wonder if Sage has ever seen what people really think of her on here. Youd think shed make an effort to change. Oh well.

Nick Gilmour

Only in an emergency! by nick.gilmour1 on 03/16/2014 The store is okay. Reasonable selection of products, prices not outrageous and nothing to write home about either. The tanks look clean and clear, selection of corals and fish is mediocre at best. However my experience with staff/owners leaves a bitter taste in my mouth. I am not a novice marine tank hobbyist and even worked for several years in a salt water specialty aquarium store. However, trying to engage in conversation or get detailed answers from the gentleman owner is frustrating and near impossible. Quite frankly he is condescending, unhelpful, and appears to not give a damn. Right now I am about to spend close to $2000 on a new tank and equipment. I have given this shop several chances to earn my business and they have failed epically. As much as I try to support local businesses, Seascapes Aquatics will not be one of them. In my opinion Seascape Aquatics is nothing more than an emergency supply store lacking courteous customer service.

Erik Johnson

If I could give this store zero stars I absolutely would. Their customer service is atrocious and their fish are sick. I bought my first batch from them and they all had columnaris. Okay I thought it happens so I treated the columnaris. Then I wanted to fill out the rest of my school and unfortunately this was the only store that had the fish. So I went back and got three more. Upon introducong these fish to my tank they all broke out in ich and would not recover. I was upset and brought them to the store to see what they would do. The first woman I talked to insisted that there was nothing present on the fish. She had to consult her husband and another gentleman who I dont evendors know who he was. They finally conceded that there was ich present but made me seem ridiculous and said it was easily treatable recommending that I buy medication from them after they sold me diseased fish! I would highly caution anyone from going to this shop. These people do not care about you or their fish.