|Address:||1998 WI-87, St Croix Falls, WI 54024, USA|
|Working:||11AM–6PM Closed Closed 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM|
Unfortunately, my husband and I were very disappointed with our experience at The Chateau St. Croix for our wedding this past August. The coordinator at the Chateau yelled at my husband because she had double booked one of our rooms and didnt bother to tell us before we showed up that it had happened and tried to make it out as though it was our fault (I have everything in writing explaining our plans and she okd it weeks before the wedding. If there was a discrepancy, we should have been told so that we could make other accommodations for our groomsmen and groom.) The wedding coordinator also yelled at my personal attendants when they asked her about the cupcakes and where to put them after dinner (her exact words were, "Im a coordinator not a planner. I shouldnt have to deal with this.") My friends were very offended and said they would never recommend having a wedding there. I also received a scathing text from the coordinator telling me how she is a coordinator and not a planner (on my wedding day mind you) and that I must have misinterpreted her job. I have been an event coordinator in the past, the job is the job. This means you take care of the event front to back - there is yelling at the bride, groom or her friends. We were deeply disappointed and quite frankly, shocked by her behavior. When I called the general manager to talk about it, I was told all of these things were my fault...no apology. He didnt even want to listen to our side, he just defended the property and told us it was our fault for wanting to use one of the rooms for the groomsmen to take staging photos (getting ready pictures) that their venue had never been used in that way. What I couldnt understand, is that we were not unreasonable in anything. We had asked if this would be ok (I have many emails to prove it) and we received a resounding yes. If it wasnt a possibility, we should have been told in the first place. But instead they double booked that room and had another bachelorette party in there without telling us, yet we had paid for the whole place. In our contract, it states that if you pay for the whole venue, all of the rooms are ours. It does also stipulate that the public will be coming and going, but this should never have happened. I would highly recommend going elsewhere for your wedding or private party. You definitely get what you pay for here - bad service, and they will blame you and not take responsibility for their part. Its not worth having your wedding day ruined.
A Private User
We also had a disappointing Groupon experience. Take a look at the Groupon breakdown: "• A tasting of five different wines and winery tour (a $20 value) • A sample cheese platter (an $8.44 value) • Assorted chocolates (a $6.33 value) • Two wine glasses to take home (a $10.55 value)." For that, we shared a plate of 4 small pieces of cheese, a handful of crackers and two small chocolates. These were not $3.17/piece quality chocolates, as the pricing suggests. And who pays $5 for a glass from a so-so winery? The wine tasting part was also lack-luster: 1) only the least expensive wines are available (not the reserves, three-wine blends, or ports that they talk up on the tour), 2) the pourers know next to nothing about the wine and 3 out 4 were rude, 3) the wines themselves were not great - if you do not like really peppery wine and trying multiples of the same kind (zinfandels) then this will not be the place for you. Furthermore, the atmosphere is not quite what the advertisements would have you expect. When you pull in, you are greeted by a knocked-off, out-of-place chateau building surrounded by sad fields (electric fencing for horses is ugly, and not exactly chateau-esque). In anticipation of a rebuttal from the owner: Groupon is meant to be a deal - when I pay $22, I expect to be getting.... just that, a deal. That means the service should be worth the claimed value of $45. Overall takeaway: the company overspent on buildings and underspent on the product (which is 90% CA grapes, not local grapes as one might expect, and still underperforms relative to a lot of CA wines).
It is a beautiful building on a beautiful setting and a great place to visit. It is decorated with fun things like Thrones and suits of armor which make it a very unique place to visit as well . The wine is very good, we have tasted wine all over the country and thought they had some very decent vintages here. These are wines that are mainly made from northern grapes which means theyre for the most part going to be sweeter wines . The service was okay. We got there at 6:30 and they close at 7 and they acted like they didnt really want us to do a wine tasting we told them that we were still doing a tasting as we had come from over an hour away. The servers were pleasant but there seemed to be discrepancies as to what they think is a reasonable pour for tasting. My opinion is that if youre going to charge people to taste the wine then you should give them a decent pour so that they can enjoy and really taste the experience. We usually almost always buy at least one bottle of wine to leave with so the money is comped back. One server was very generous with her pours while the one right next to her barely gave you a sip and would actually pour it out of your glass if she gave you too much. Really? What are you going to do with that wine you poured out of my glass? I hope you dont pour it back into the bottle or drink it yourself. Not cool.
My girlfriend and I went on this tasting expecting good or great wines based on the prices and review. Take a look at the Groupon breakdown: "• A tasting of five different wines and winery tour (a $20 value) • A sample cheese platter (an $8.44 value) • Assorted chocolates (a $6.33 value) • Two wine glasses to take home (a $10.55 value)." For that, we shared a plate of 4 small pieces of cheese, a handful of crackers and two small chocolates. These were not $3.17/piece quality chocolates, as the pricing suggests. Overall, the wine was very disappointing. Despite wanting to thoroughly enjoys the wines we thought at best the wines were bland and lacking the tastes flavors the descriptions gave. Honestly I would never spend the kind of money they were asking for a bottle of insipid wine. I have had better tasting wine from the Trader Joes two buck chuck section. Speaking of Trader Joes we found some of the same exact cheese sold there for a third the price. As for the atmosphere, it was deplorable. It was full of several loud and obnoxious groups that insisted on yelling across the room to get someones attention. Not to mention they managed to block the bar area from allowing others to sample the wines. My advice is to avoid this location. I wouldnt waste my time or money on overpriced swill in a bottle.
I had my wedding here and I loved everything about it. The location is fantastic, and its a gorgeous setting. We had the ceremony outside underneath a beautiful old oak tree, but in case of rain, there is a large enclosed area attached to the winery which would have accommodated everyone at the ceremony. After the ceremony, we hosted a dinner (catered by Justin Grecco - 5 stars!) for about 40 people. It was very convenient for guests to go from the ceremony to the reception, and easy for the caterer to serve hors douevres. The room where the dinner was hosted was comfortable and gorgeous. Guests were able to taste wines before dinner, and the caterer paired wines with the dishes he prepared! It couldnt have been better. The winery is well suited to hosting this type of event, and made coordination with caterers, equipment rentals, photographers, etc. very easy. Dealing with the owners was very low-stress, and I was able to have exactly the wedding I wanted. For guests coming from out of town, its a convenient, easy drive from Minneapolis and the location really shows off the best of Wisconsin/Minnesota beauty.