Mardi Gras Casino & Resort

Greyhound Dr, Cross Lanes, WV 25313, USA

Address:	Greyhound Dr, Cross Lanes, WV 25313, USA
Phone:	+1 304-776-1000
Site:	mardigrascasinowv.com
Rating:	4.2

Location

Photos 100

Reviews 8

Benjamin Arnold

I have been there 3 times. Each time I have left with a different complaint. The first time it took atleast 10 minutes to get a drink at the bar with 3 tenders. I was walked past nothing short of 6 times without being acknowledged. I went to the bar because it took 20 minutes to find a drink girl at the card table and another 20 to get the drink. The second time I had a friend that was making his way through WV on a business trip and we decided to meet there. We ate at the French Quarter and he decided to order seafood. I told him I had never eaten there and wasnt sure what to expect. It was worse than low expectations could get. My friend ended up with food poisoning and the night was a total bust. This last time I arrived late about 10 PM, with another friend and WV native. The night was going well until I was told they would not serve me any more alcohol, which is their rightful decision. I had 4 drinks and 1 shot in 3 hours and still have no idea what this decision was based on. I walked out with a head full of steam and will not be back. In three visits I have experienced food poisoning, poor and untimely service, and was suddenly and unfoundedly denied a drink. This place has failed 3 out of 3 times. WORST CASINO EVER!!

86FirebirdLS1

Horrible place to work. The management doesnt treat everyone equal. They harass and force people to quit. Lots of upper staff make fun of employees. They dont use the fair sonority system for everyone, only who they want to help. They wouldnt let me change departments after I put in more than 10 letter of interest for open positions and being in the company for over a year and a half. No raises. No moving up the ladder or trying to. You have to pay for several license licenses each year just to work there. Some departments it can cost several hundred dollars. It is a very evil company to work for. Everyone that has worked for them, or does work for them, has the same shared opinion. The president Bob doesnt like the security staff. He makes that known and youre told them daily by the managers. He is passionate about hating the security department because it doesnt bring in money. It is also the least paying job in the company with no tip wedges. They yell, cuss, talk down to employees, and even call you "stupid" of "retarded." The company has no respect for just people, let alone coworkers.

Sam Edwards

I came 3 hours away from NC. Had a wonderful time and was playing at 1 table the whole night, everyone at table was having a good time, losing some and winning some. Then the pit boss said they had to move us to a new table around 2 am, we went to new table and after 3 hands 1 of the guys saw that the dealer was dealing different than when we were at the other table. About 10 hands through, 1 person had won 1 hand. We talked to pit boss for a explanation and he didnt have one that made any sense to us. Ive played there about half a dozen times and had always had fun but after last night it seems as if past a certain time they try to start getting there money back and what seemed to be a very sneaky way. I was very disappointed to say the least. And so were the other guest. That is not god for business. I tell any who ask about visiting mardi Gras that should go but 5o watch out for what experience I had that night.

Jared Bosco

Visited for the first time a couple of days ago, and I will definitely be coming back! The staff when we walked in were very friendly and helpful, I was provided a $20 free play upon signing up for a players club card which was fantastic (especially since I won off of it haha). After that we waited around for a little bit for the craps table to open up, especially since it was early on a Sunday morning. Definitely the best things about this place were that the tables were very reasonably priced, all the staff we interacted with were exceptional and everything was smoke free, which is AMAZING!! My only criticisms of the casino are that the lighting was a little poor so it was tough to see the dice on the craps table, the set up of the resort as a whole was a little confusing, and that comps are not something you can get, which stinks. Overall though I had an absolute blast!!

Joanne Fried

My friend and I stayed a the Mardi Gras Hotel, and played at the Casino. The room was large, clean and the be was very comfortable. The only real problem I had with the hotel is that the walls were paper thin. The casino staff was very friendly, and enjoyed playing the dealers. The ambiance of the casino was very inviting. The hotel buffet was horrible unfortunately. They eggs looked disgusting, the home fries were cold, instead of having fresh fruit, they had fruit cocktail in a cup. They have nothing for people with Gluten allergies. My poor friend had nothing to eat. However, we did eat at the French Quarter, and I ordered a bake potato and rib eye, which were out of this world! Would highly recommend eating there. I even won money. I would recommend this hotel and casino to anyone. I drove 5 hours there, and I will be going again in the future.

Vicki Steege

This is an all non-smoking casino.. the cons. There are slot machines and poker tables outside but that doesnt open until 5 pm or after IF they open at all. Minimal trash cans at the end of slot machine banks. You have to walk through the Texas hold em room to get to outside. The cashier at the cafe Orleans needs an attitude adjustment. Coffee not available until 6 a.m. machines hardly pay. Slot machines are very close together. Public bathrooms are not that nice. Anyone under 21 will not be permitted to stay at the hotel after 09/01/17 Pros. .. hotel is nice, free breakfast is nice and real breakfast, not frozen. Clean casino. Nice outside sitting area to eat and smoke. Rooms small but clean. Will be kid free soon. Elevators get to you quickly Nice hotel, not good for gambling

C Hirschmann

Well first time in Mardi Gras casino, went to eat at the rue bayou restaurant, well you get what you pay for,18.99 and all in all it was okay,The young man lets say T J very nice young man,the waitress on the other hand lousy, i will say the prime rib was good and the fake crab rolls where lol very good,but the ambience of the place needs a great deal of work,look like a cold lunch room frpm boarding school,any way if i had wonder around a bit i would of found the french quarter, well so impressed, and this ambience was wonderful, so impress i made reservations for friday,so got done walk around and played won $60.00 so o was happy on that part so now going to stay at the hotel will let you know

Stigma

Stayed for a night do to a work trip. The restaurant attached to the casino was well decorated. The subpar filet that was undercooked and the slow bartender was unpleasant for service. The lobster bisque was the highlight of the meal even with the scarce amount of lobster. The shrimp cocktail was raved about but unimpressive. Gorgeous waitresses and a delightful dealer named Mark highlighted the evening. With witty banter and helpful with tips to play blackjack to a new table player. The room itself was warm when first entered but cooled off quick. The beds were soft and comfortable, although the bathroom was lacking. Warm water and pressure, towel were...usual hotel towels.