|Address:||1345 Carmia Way, Richmond, VA 23235, USA|
|Working:||Closed 3–8PM 3–8PM 3–8PM 3–11PM 10AM–12AM 12–8PM|
I have been a customer since opening and I will now go *ANYWHERE* but Skyzone. Skyzone has had toddler time on Tuesday from 3-4. Conveniently this week (which is Chesterfield Countys spring break) it isnt in effect. So instead of $6, they wanted to charge full price of $14. Well I didint get the memo even though they have my email address. Management was inflexible and wouldnt provide the discount, so I left with daughter in tow. Its certainly their prerogative to do so just as it is mine not to continue to do business with them, but thats not very intelligent or good customer service. Skyzone just lost my business permanently zero times $6 or $14 is still $0 anyway you look at it. Some things aside from this experience I dont like about this Skyzone: 1) Woefully inadequate rest areas. Plan on sitting on uncomfortable bleachers rather than getting table and chair even if they are not that busy. I think they perhaps at best 5-6 tables and 3 love seats. 2) When it gets busy there is really not a lot of space to jump whereas Jumpology appears to have a much larger layout 3) They have computers yet they obviously dont have a database. I have to retype my information every time I check in. Hello 21st century is calling, how about keeping a customer database and assigning a unique number so I have a faster check in. Personally, I perfer Jumpology although Skyzone is closer to me.
Took my younger brother on a rainy day last week & boy was I surprised! I was very hesitant at first given the mixed reviews Ive heard but my brother had been begging to go for weeks since he first learned of skyzone, so I decided I would finally take him. We go in & are immediately greeted by a very kind staff who guided us through the process of preparing my brother to jump. Although once his shoes were off & socks were on he decided he wanted to be shy & sit there lol! I sat for what seemed like forever trying to convince the kid, who convinced me to take him, to get up & jump. He refused! Just when I thought all hope was lost, a younger gentleman by the name of Bastian comes over & starts talking to him. My brother being as shy as he is, was very hesitant at first but after a few minutes of Bastian talking to him he was so excited to get up there & jump! I watched the young man lead him up to the trampolines, hyping him up as they went. My brother had been eyeing the dodgeball game since we came in & was more then excited when Bastian, not only walked him over, but cheered him on when it was his turn to play! I was so happy that he enjoyed himself & I would like to give a special thank you to the young man Bastian who helped my brother have an awesome experience, we will definitely be returning!
Mary Sullivan Frasier
Pros: This is a clean, well run place with plenty of space for kids (and adults) to jump and play. Our 2 year old grandson enjoyed taking turns jumping with Papa and our daughter-in-law, once he got past his initial intimidation/uncertainty. Hes a well socialized child and loves being around people but I think the sheer size of the place and the large number of other customers that were there that day, took him a few minutes to adjust to. I like the fact that Sky Zone provides a specific trampoline section just for the littler ones and our lil man became more engaged and seemed more at ease while jumping in that area. The cons: I do wish that they had more of a variety of activities for the younger children to choose from, considering their shorter attention spans. We were there during their "Toddler Time" hours, but the basketball area and the foam zone are massive and at least on this occasion, were filled with mostly bigger/older kids. While he liked his pizza and bottled water well enough, the food & drink concession is small and offers a limited number of choices. Overall, this is a great option for a rainy day (and I would assume) bringing a group of older kids for one of their birthday party packages, but I really dont feel that its geared toward children in the under 5 age range.
Entered in the afternoon on a Thursday, under 10 cars in the parking lot, no karts on the floor. The place was seemingly empty. Was not greeted upon entry & there was only one employee in the store. I stood in line (no one else was there) while the employee was on the phone for a solid 10 minutes. Once she was off the phone, I was still not greeted & was asked if I was with the "private party," which I was not. She reported she was not allowed to talk to me until 230 at the end of a private party (again, no one in the store) and asked me to wait outside. It was 2:22... I told her I was there on behalf of my agency and was not interested in riding at that time, however I had some questions. She then hand-motioned me to get out of the store for 8 more minutes before she could talk to me... (Although it was empty!). Hannah was by far the rudest public employee I have ever come into contact with. You would think a courtesy would be to answer any questions someone may have about bringing their business to your store as opposed to being rude while the place was empty. I immediately regretted stepping foot in there & now know my answer about wanting to bring my agency there. Day ruiner, for sure.
Mandy Lee Rhuebottom
My sister-in-law booked a birthday party for young children. We were told they would separate the young kids so they didnt get hurt. The employees netted off a section, but did nothing to keep older kids (and 20-somethings) from moving the net and going in to jump in the young children the section. At one point, two twenty plus year old men were jumping entirely too close to my two year old. FYI- the waivers people sign are not going to protect you in court if a child gets hurt due to Sky Zones gross negligence... so FYI, if your kid gets hurt, you should still sue them because they are definitely not supervising the way they should be. Because no employees were regulating, I had to pay for a Parent No Jump ticket to go in myself and supervise. I spent the entire party telling other peoples kids to be careful near the little kids. Also, half the party was stuck in line because the waiver system wouldnt work so they spent 30 minutes out of the hour jump time waiting on the system to start working again because they wouldnt let them jump without the waivers and it never occurred to them to have a paper back up. Overall, not worth the money to book a kids party here.
Great Concept but I have had MANY issues here. There are several parents who treat this place as a baby sitter and just leave their kids who are typically BAD mannered children saying very in appropriate things to others. I used to bring my 2 year old with my older boys but the language being allowed by the employees has gotten out of control. There is usually tons of staff present however they never have both dodge ball courts open and sometimes even close them both down. Yall know dodge ball is a favorite so both courts should be open at all times. This place was very clean at first however it has definitely fallen off track in last 6 months. Also we have had three birthday parties there and they are not as good as it used to be. The DV we received at the last party was almost worthless. The pizza count we ordered was wrong and the whole experience is just not up to par. Great concept but need to work on the cleanliness and the customer service to make this business continue to be great.