|Address:||100 Quarry Rd, Downingtown, PA 19335, USA|
Lauren Whitney Seager
I have gone to the Regal in Downingtown since they built it and Ive had some issues over the years but for the most part I would give it At LEAST 4 stars normally but I hated it this last time. We went to a late showing of Insidious: Chapter 3 and because it was the last showing NO ONE was around but there were plenty of people in the theatre with us talking, making owl noises among other noises laughing and when another person laughed they all got louder with all the noises not just the laughing the entire time. They were Making fun of parts of the movie that werent scary parts. They made it impossible to get into the movie which in turn made it impossible to enjoy the movie. I even got my phone out texted my friend and asked him to call the movie theatre and let them know what was going on in theatre 16 and he called at least three times and no one picked up. I know what time the movie theatre closes BUT I find it really hard to believe that not a single soul that works there doesnt stay until all the movies have ended. Someone has to be there other wise who would close down the building after everyone has left. Since then (which was last weekend, the weekend it came out) I have left messages for the managers and have not gotten a single call back. I want to be reimbursed for the 30 something dollars I spent or at the very least given free tickets to see a different movie in the future. I love this movie theatre I always have and my main issue was the inconsiderate people behind us (more then one group talking too it wasnt just a few people it literally was half of the people who were in that particular theatre at that time and they didnt come together either) but I dont accept that no one is there to regulate problems like that after a certain time and I dont accept that I havent heard back from anyone about being reimbursed.
Been going here for years without many issues, they recently upgraded to the recliners which was nice. However, the person selling me tickets last week was absolutely miserable. She was visibly annoyed that I was redeeming a set of passes I got for Christmas. Her announcement of the "convenience fee" left me under the impression that she was hoping I would turn around go home rather than pay the 2 bucks. This was not my first trip out of the cave, so yes, well aware of the "convenience fees". When I turned to my friend about the seating, the ticket seller wanted to argue my opinion about rows ABC being the only ones left and they were crappy seats. Seriously, if those rows are as good as D-M, why are rows ABC always the last ones to sell? And Im not arguing with *you* ticket person, Im asking my friend where he wants to sit. She also refused to look up my regal crown club card, which I know they can do by my phone number. Ill find the card and likely use it elsewhere next time. Im sorry you hate your job, go find another one, please.
Ive been to this movie theater many times and never had an issue. On my daughters 16th birthday I sent her and a few friends with my daughter (who is 19) and two of her friends (also 19) to see 22 Jump Street. The website where I purchased the tickets said anyone under the age of 17 would not be permitted without a parent or guardian - which I assumed my 19 year old would be considered. The manager refused to let them in. He said they all needed to show proper ID. My daughter who just turned 16 that day doesnt even have ID to show - and I asked why it mattered since the 3 adults that were there had ID - he refused to budge and, he was rude. I told him I had checked it prior to buying 7 tickets and he said their rules were everyone needed to show ID - which makes absolutely no sense. The girls ended up switching the tickets to see another movie, but I find the whole thing ridiculous.
Every employee I came in contact with had great customer service. I wasnt aware I needed to reserve my seat, but the young lady at the ticket booth walked me through the process and was able to find us a seat together. The gentleman who took my ticket smiled and greeted me right away. The young lady who I purchased popcorn from made small conversation while preparing my ordered. Once I seen the seats we were going to relax on, I was excited. It was the first time I watched a movie and felt at home. A little to at home (I fell asleep) lol. My daughter and her friend loved that they could recline the leather chairs. She whispered to me "Ive always wanted to come to a theatre like this". Made her bday experience at Downingtown Movie theatre worth my drive.
This Regal Cinema was very nice however I took my mother with me to 75 years old. I asked for one regular and one senior. The senior price was still $10. I thought that was sort of outrageous. And they did not seem very accommodating for handicap as far as I was concerned. When I went up to purchase popcorn the food pricing is absolutely nuts. Why should anybody have to pay seven or eight dollars for stale popcorn? The fact that my son and daughter-in-law both work at theaters near me and I know the process would popcorn and snacks and things I just thought this place was very unfair as far as pricing regarding food. I do realize its a movie theater and its supposed to be more but this was pretty much basically robbing blind.
My experience was not too positive as I was in a wheelchair. We were with friends and could not sit together because of the limited seating for those of us in wheelchairs. When I asked to be seated in a comfortable chair, I was told I would need to purchase 2 tickets for myself--one for the space for my wheelchair and one for my seat. So even tho I paid a full price for a space, I was not allowed to sit in a comfortable chair like everyone else. A little expensive I would say for air. If I could walk up all those steps that they have added, I would have done so to sit with friends. I would say they are not very accommodating for those of us with handicaps and it makes one NOT WANT TO RETURN!!!
There are so many wrong things to say about this down right awful movie theater. Lets start off with the employees who were very rude and impudent. One had the audacity to question my friends and Is background and family and allowance at this movie theater. I was appalled. The food and overall facility was absolutely disgusting. I would never want to step foot in there ever again. The disease you could get in their bathrooms are very disturbing. Some advice for this owner would be to re-evaluate your "so called" employees. Yes, I am talking about that heavy set one, mid 50s Id say. Many prayers for your theater because Lord knows it needs all the help it can get. Signing off.