|grapevine movie theater
|19919 Lyndon B Johnson Fwy, Mesquite, TX 75149, USA
What a joke for a "dine in theater"! I am used to going to a "real" dine in theater, but this place doesnt deserve to be called dine in service. The theaters I have frequented offer full service dine in experience were you order your food from your seat and it is delivered to your seat by a waitress. This place is nothing of the sort. We arrived 30 minutes prior to the start time of our movie hoping to secure our seats and order our food to arrive to us by start time. What we found out was that you have 2 choices to order your food, one was to do so at the concession stand or order it at the bar. The line at the concession stand was extremely long so we opted for the bar. Upon arriving at the bar, we were ignored for 10 minutes while the bartender waited on other customers. Although the bartender saw us waiting to order, she never once acknowledged our presence at the bar even though she took orders from customers sitting next to us. Finally, we were able to order only to find out that once you order, you wait 20-25 minutes and then return to the bar to pick up your food in plastic containers and carry your food back to your seat. Also, our drinks were served without lids, they said they were out of them. This made it very difficult to carry everything back to our seats which was now into a dark theater with little space to pass by other customers who had their reclining seat blocking the isle. Also, the seats do not have trays to place your food upon so there we were in our seats with plastic containers in our laps trying to remove the lid to our food and to open the plastic bag containing our plastic silverware which was very noisy and distracting to other movie goers. And, the food...please! I ordered their "gourmet" hamburger which was a joke! I would have been better off smuggling in a burger from McDonalds! The theater was filthy, too. Granted, it was a Friday night, but that is no excuse. All in all, I felt like I needed to take a shower upon returning home. I wondered if the theater was such a mess, what must their kitchen be like??? Well, needless to say, I wont be returning to this "dine in" theater again. What a terrible disappointment and waste of my money. It is time that AMC catch up with the rest of the world out there. Take a look at the real dine in theaters in Scottsdale, Arizona...those are real dine in theaters where you order your food at your seat, where waitresses delivers your food to your seat which has a large tray for your real dishes, not plastic dinnerware nor plastic silverware, where you can reorder your drinks from your seat and have them delivered to you, where there actually is a chef that cares about you getting a delicious meal worthy of the high price you are paying for it. The ONLY and I do mean only positive thing I can say about this awful theater is that the seats are comfortable, although they do protrude into the isle making it difficult and intrusive to other customers when you need to leave your seat. Nonetheless, I wont return to this theater ever again! And, do yourself a favor...order a pizza to your home, purchase an On Demand movie and stay home, you will have a much better time and save yourself a lot of money and frustration..
This place is one of the worst theaters Ive ever been to Heres a summary of events. 1. The lady at the concession counter was rude. 2. There was trash and spilled drinks all over by the fountain drinks and 3 machines didnt have Dr Pepper. 3. We walk in the theater at 2:05 for a 2:30 movie and nothing had been cleaned up from the previous showing. There was nobody in sight. So we sat outside and waited. We had to point a worker in the direction of our theater so that someone would clean it. When we go inside at 2:20, it wasnt clean at all. It was barely picked up. There was still trash in the cup holders and between the seats. When we got to our seats, one of the recliners was broken. We pushed the service button and another rude kid came over to tell us that there was no service today because something was wrong with the water in the kitchen. Well...thats good to know so Im glad we didnt want service we just wanted to find out if there were other seats available bc one we reserved was broken. The rude kid escorted us to a supervisor past 10 employees just standing around that obviously dont know how to work a vacuum because there were leaves and popcorn across the floor. The supervisor was nice and walked us to the front of the building because thats where customer service was. It would have saved us some time if he would have showed us where to go to begin with. When we got to customer service, there was at least 5 employees standing around that should be trained how to work a vacuum or mop to clean up the mess by the soda fountains that has obviously degraded in the last 20 minutes. Overall..this place was dirty, lazy/rude employees. A mop, vacuum and some customer service skills need to be implemented. What a Dump.
Im gonna have to say that my family and I were SUPER disappointed. We planned our trip 2 days ahead of time, drove over an hour to go and purchased our reserved seats and tickets online. The website is VERY misleading and not clear at all!!!!!! We had even looked at the menu so we would know what to order. We arrived 30 minutes early and had a few beers while we waited. When we went to our seats, it was very obvious that there was no "dine in." So now the movie is starting and we have not gotten drinks or food because we thought we would have servers and food available inside the movie itself. My husband went back out to ask and was told only certain movies have that available. He was also told that even if we were in one of the right movies, they were closed that day for training and no food was being served at all that day. Why did the website not even say that? Im very confused. So he had to go wait in line for drinks and popcorn and missed the first of the movie. So for 5 of us and about $150 dollars later.......we will not be back. We could have gone to a closer, cheaper movie and had the popcorn and drinks. We drove that far for the "dine in" experience. Not to mention the place was dirty and popcorn all over the floor, toilet paper all over the floor in the restrooms, and trash in our reserved seats from the previous movie. Any good comments? Um, the seats were roomy and comfortable, but not $150 worth comfortable. Leaving after the movie and going to probably go spend another $150 across the street at The Shell Shack because were starving.
After the renovations were done, things were pretty good for a while. Service, food, and cleanliness kept us coming back each chance we got. However, things have seriously gone downhill. All the comments here are true. The menu they have now is terrible. Imagine going to the store and buying frozen meals and heating them up but instead you pay 3x the price and it takes forever to get to you. The drinks are all watered down and disgusting. The seats which were brand-new are now in worse condition than the old seats they used to have. The worst part of it is the cleanliness though. I am not surprised they have a rat infestation! Everything is disgustingly filthy! The bathrooms are gross and foul smelling, trashcans overflowing, the floors are all covered in sticky grime that sticks to your shoes not to mention trash and popcorn. Worst of all are the more expensive dine-in theaters! You would think for the money you are paying that the theater would be clean but not only is the floor and everything inside dirty somehow even the seats are covered in sticky filth! I, of course in great part blame the customers. This is why we cannot have nice things. Some of their customers must truly be no better than animals. Honestly! Clean up after yourselves at least! Nonetheless, the greatest fault lies in the company for allowing this nonsense to go on. I sincerely hope the conditions improve. Until then, they will not get another cent outta me!