|Address:||210 Racetrack Rd, Washington, PA 15301, USA|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
A Private User
We go quite frequently but will be avoiding it unless it improves. We were there last week... a Tuesday... and the place was dirty! Ashtrays were overflowing; liquids spilled on machines and never cleaned up; empty drink containers...glass and paper... all over the place. With a few exceptions, the staff is not very pleasant or friendly... especially the security guards. The security guards all congregate in several places and do little more than carry on private conversations and ignore people coming and going... no smile or happy greeting. Goodness help you if you interrupt them. Unless you like lower quality food on thick stale bread, dont eat at the food court. When we ate at the Terrace Cafe, our table was about 30 feet from the dirty dish room. Even at that distance, the noise of employees "throwing?" dishes around added nothing positive to the dining experience. We left sooner than we had planned because of a couple playing at the tables. The woman (perhaps too much to drink?) kept screaming contantly at the top of her voice with her obnoxious partner joining in frequently. It wast a scream of delight... just a constant high pitch loud screaming. No one asked them to lower their voices even though people kept looking and jumping at the noise. After 45 minutes of it, we left since there was no escaping it. On the positive side... there is one employee who we really enjoy. He cleans around the slot machines and the restrooms. I believe his name is Jay. He looks to be perhaps in his 50s. He is friendly and always thanks customers for patronizing the casino. He even remembers customers. Most of the Meadows employees... on all levels... could learn from him in the way of hospitality. He wasnt working last Tuesday. I suggest that Meadows management also visit the Rivers where a customer always feels appreciated and the atmosphere is upbeat... even the PA announcer adds to it. Another positive note is the location. We like the fact that the Meadows is not in a congested downtown area and you dont have to worry if there is a baseball game, football game or other event going on which makes parking more difficult. There is also ample space between the rows of machines... unlike Wheeling. Having small seating areas where people could take a break or sit and talk for a little bit was nice but I noticed that since the table games were installed, those areas are not there anymore. They may still be in the high players areas... I dont know. The installation of the self-serve beverage area was good. ...just keep it cleaner. I know I sound extremely negative but going to a casino once or twice a week is our night out. We want to enjoy it and be in an upbeat friendly atmosphere. Its not about winning or losing for us... although winning is better (even breaking even). Were going to a casino tomorrow but it will most likely be the Rivers... unless theres a sports game or event in town... then well go another night. BTW, last Tuesday, we did win a few hundred but it wasnt as enjoyable as it should have been.
This could be a very long review about a horrible casino, but this would have to include every casino in Pennsylvania. The problem isnt the casino operators, the problem is the moth-eaten state that takes 55% of the casino revenues. In short, dont blame the casino operators for their low payout percentages/low hit frequencies on the slots, etc. Blame the state. If youre from Pennsylvania, call your representative and raise hell about their version of legalized extortion. Tell these absconders that its time to lower their "cut" to a fair level, to where the casino operators can offer their clientele better payouts, etc. Again, dont blame the casinos, blame this greedy state, Then again, when you have a crook like Ed Rendell who designed "Act 71", what else could one expect. The casino industry in this state could be truly amazing. But thats not going to happen until the state sets the rate under 25%. Ive worked in this industry, and I pity the industry in this state. The fact that when you walk into a casino in Pennsylvania and see Pennsylvania State Lottery tickets for sale inside the casino tells another story. Its unfounded and pathetic. Try and "complain" to the infamous "PGCB", and see how much time is wasted. The changes need to start by people calling their crook state representatives, and demanding a change, to loosen the demand against the casino operators. These casinos could be every bit as good as a Vegas or Atlantic City casino... but remember, youre basically playing an electronic Pennsylvania Lottery every time you insert a bill into a machine. Its a dirty rotten shame, and the ONLY way itll change is if people start to demand change, to remind these state reps that elections count, and if they want to keep their jobs, they should pay attention to the needs and ideas of the people who are playing at these casinos.
I was playing Blackjack at your casino this evening and was shocked and insulted by the attitude of one of your floor managers. I had two drinks in front of me and an ashtray. My coffee was in the cup holder, on my left side. My second drink, a raspberry tea, was placed in front of (toward the dealer) the coffee. The ash tray was to the left of the drinks. There was no player immediately to my left. A floor manager offered me a cup holder and shoved it toward me, to which I responded "No Thank You" and pushed the second holder away. He then pushed the cup holder back toward me and I politely responded again with "No Thank You". He then voiced his "concern" about spilling a drink and I AGAIN responded politely with "No Thank You". At this point he said to me "You want to be a tough guy" and turned away. This insult and total lack of respect infuriated me and I said to him "Excuse me...excuse me, what did you say to me?". After repeating the question three times he finally admitted to the "tough guy" slur. At this point a floor supervisor came up behind me and inquired as to the "problem". I explained the situation as noted above and indicated that I felt highly insulted by the managers remark. The supervisor said he would "talk" to the floor manager. A few of the players at the table indicated their agreement with me regarding the insulting remark and commended me for being as polite as I was. There was never an apology from the manager or supervisor. There were snickers and stares from other managers in the pit. After a few more hands of play my wife and I decided we didnt need to spend any more time and money in your casino. Feel free to look my real name up in the records.
I recently visited the casino Saturday evening, May 2. I understand it was a busy night because of the fights that were being shown later that evening but I was unhappy with the service in the bar area. It was my first time visiting the casino and Im not familiar with the layout of the hotel but I went to the less crowed bar furthest away from the north gate entrance ( I think its called that). I waited for 27 minutes and was never served a drink (yes I timed the wait). My friends, which stood at another place around the bar got served but it also took them 10-15 minutes. I have worked in the hospitality industry for 8 years and have been a bartender before and understand the stress and madness of the busy time but what made me mad was a older lady who was bartending said " I am not f***ing waiting on any person who is waving there money in my face" directly in front of my friend and two other guest waiting at the bar. I was very unhappy with her attitude and that she would of said that out loud in front of guests. Another bartender made eye contact with me several times but never personally acknowledge me. The girls seemed to be stuck in one place and kept serving people in one area. The girl who was getting drinks for the black jack table also got an attitude with another guest and seemed very unprofessional and impolite ( short , brown hair , star tattoos on her chest). I understand that people were standing around the tables and she had a full tray of drinks but could have been a lot nicer and her tone was very aggressive.