Zone 28

2525 Freeport Rd, Pittsburgh, PA 15238, USA

Address:	2525 Freeport Rd, Pittsburgh, PA 15238, USA
Phone:	+1 412-828-1100
Site:	zone28complex.com
Rating:	3.8
Working:	9AM–11PM 9AM–11PM 9AM–11PM 9AM–12AM 9AM–2AM 9AM–2AM 9AM–11PM

Location

Photos 100

Reviews 5

Paul Stambaugh

My son wanted a laser tag and bowling party. He had a ball. The only problem we had was with the construction and facility management. They placed wood with splinters and exposed nails to cover up the construction zones. Foolishly they placed our young children right next to the construction zone. As there is not a lot of space, in the children’s excitement and accidentally brushing up against the plywood boards – they got cut. I went to management for band aids and she gave me a hard time and was very unapologetic. She wouldn’t even provide antibacterial ointment saying that was only for their employees. So, instead of enjoying ourselves, I had to run children to the bathroom to clean out cuts and apply band aids. Zone 28 packs in a lot of birthdays on the weekends and their time frame for party rooms does not lend to deviations to their strict schedule. Due to the cuts and running to the bathrooms which were on the other side of the building facility, our kids only had 5 minutes to eat their pizza. We were then kicked out of our room with 7 minutes to go – the hostess telling us that she needed to clean the room to get ready for the next party. The kids did have fun – but the construction areas are dangerous for young children, so much so that I will be contacting the Health Department and OSHA for the dangerous conditions my young children and their friends were placed in. Also, Zone 28 needs to provide more time and flexibility. They leave no room for margin in error and when you are paying for a larger birthday party that includes a room, bowling, laser tag and games, they should be providing more time in the party rooms. The hosts should provide more customer service and not be so rude - you need to run a business but also provide good customer service. If there is an accident on your property, you should treat it seriously and not just brush it off. I write this review to warn any potential party customers with young children.

baybay87

We rented half of the private suite for our after wedding party. We were under the impression that since we did not rent the entire suite, another party could still occupy the other half for their party, which was fine. The week of the wedding, I email the event manger and ask her if there was indeed another party that had reserved the other four lanes. I was informed that as of that time, we would be the only party in the suite but she did then go ahead and tell me that they would open the lanes up to the public if that space was needed. Excuse me? We pay for privacy and yet you are now telling me this a few days before the party? She then assured me that they would not bother our party at all, which was not true since they decided to start filling the other half with people around 11.30, an hour and a half after our party started. They were hanging in the bar, making us wait, being loud and obnoxious and just being in the way. The staff were also very confused about what drinks that seemed to be included in the open bar that we paid for and the whole thing was just a hassle where no one seemed to communicate, so no, if you are looking for a fun, PRIVATE night for your event I would recommend you go somewhere else. Because Zone 28 is full of empty promises. Unless you would like to pay for the other half of the suite that youre not going to use, to ensure complete privacy. The manager did try to talk me in to renting the other half as well, of course because money runs the world but it shouldnt be necessary. But if you are willing to deal with hassle or paying way more than you intended, sure, then you will perhaps have a good time. Thanks Zone 28 for making my after wedding party such a mess! Truly memorable.

Bryton Peternel

I went bowling today with a friend, and needless to say it was over the top when it came to price. It was $24.95 for 60 minutes of bowling total. By the time the clock struck 1 hour, we finished, took our shoes off, and waited at the register patiently for a few minutes for one of the workers to ring us up (because you pay at the end). In addition, there is no option on the bowling computer to choose that you have finished the game, so the clock keeps running apparently (which is completely ridiculous).The total came to $30 roughly, and Ill explain why: she said it was an extra $5 roughly because we went 5 minutes over our time frame, which we 100% did not. This place is an absolute disgrace and nothing but money hungry! I will never come here again and if you are looking for workers who dont care and just want to rip you off, then go to Funfest!!! Its the perfect place to be upcharged. And to add on to that, there were about 15 extra lanes not being used, and she stuck us next to every other bowler (so we were in between bowlers with so many extra lanes). I asked if she could move us elsewhere and she refused and said something along the lines of "Its already in the system, I apologize." Anyways, if you want to bowl for cheap, do NOT go here. To me, bowling is bowling, and fun fest is nothing more than a money hungry scam. Im very very disappointed. I used to come here all the time, and it was never like this. Like I said, Ill never be back no matter what the scenario is. They dont deserve my money.

Chris Snyder

First, let me be honest: this is not my kind of place. Its definitely more of a bar atmosphere than I generally like. The bowling alley is kind of dark with a lot of music videos and flashy stuff on the TVs. Its also loud. However, we went with family from out of town and they really enjoyed themselves, especially the kids (although I would recommend taking kids in the afternoon, not evenings). The food is actually pretty good, with a good variety, and not as expensive as one might expect. There is a good selection of games, with the ubiquitous "prize" counter. The biggest downside is the lack of staff. While the staff I talked to were all friendly and helpful, its obvious they dont have enough to keep up. Tables outside the bar area were cluttered with beer bottles, food wrappers, etc. And, of course, the "patrons" of the establishment obviously thought they were in a full-service restaurant and gave no consideration to cleaning up after themselves or their children. Further, many of the common etiquettes of bowling alleys were completely ignored. Lots of food and drinks right next to the alleys, people running up and throwing the ball halfway down the lane while someone was trying to bowl right next to them, and wearing bowling shoes all over the area. It seems like a good place to go and hang out with family and friends, but if you want a classic bowling experience you may be disappointed.

Violet M

WILL NEVER GO BACK! Their PRICES are OUTRAGEOUS and they were DISHONEST; they REFUSED to honor the PRICE I was QUOTED over the phone just hours earlier that same day! DO NOT RECOMMEND! SPEND YOUR MONEY ELSEWHERE! ~~~ I called ahead (the same day, just a few hours prior to going) and asked what time slots were available and how much it was for a game of bowling. To make a long story short, at the end of the night when I went to pay for the three games we had bowled, the TOTAL was MORE THAN TWICE the amount that I had been quoted on the phone, just hours earlier. Even after questioning the cashier about the total (and explaining that I had called earlier that day and was quoted a lower price), she did nothing except stare at me; didnt say anything, offer any kind of explanation or discount, nor did she call a manager over; nothing. If my dad hadnt been with me (hes older and has had some health problems), I would have refused to pay the OUTRAGEOUS amount that she was billing me. People should not be financially RAPED just to roll a ball down a warped lane.. thats right, the lane we were on was also definitely bowed/warped. The prices at their concession stand were also very high, and the service there was very slow, but I hadnt inquired about the prices of their food when I called. The fact that they LIED to me about the cost of a game of bowling has me very angry and extremely dissatisfied.